# Special Watchers

Bug watcher supports **special watcher types** additionally to users: **external** email addresses, **project roles** and **groups**.

### External Watchers <a href="#specialwatchers-externalwatchers" id="specialwatchers-externalwatchers"></a>

Manage non-Jira users as **project** or **filter watchers**. Notification of external users is a long-awaited feature request by the Jira community. Bug Watcher allows **users with Manage Watchers permission** to add **external email addresses** to project watchers.

These external users will receive notifications for events where watchers are set in the Notification Scheme of the project.

Additionally to projects, Bug Watcher allows you to **add external watchers to** your **filters**.

{% hint style="info" %}
**Example Use Case**

Your company has many customers to **collaborate** with. You set up a Jira project for your customers. You want to make sure that contacts of your customer **receive notifications** on key events made to their issues.

Instead of manually notifying the external users, you **add them as project watchers**.

As a result, your **external users** will **receive emails** on key events.
{% endhint %}

{% hint style="info" %}
**Example Use Case 2**

Your company has many customers to collaborate with via a single **Help Desk** project in Jira. You store the **name** of the customer in a **custom field** of the tickets in your help desk project.

You want to make sure that contacts of all your customers will be **notified** of key events of the issues belonging to them.

Instead of manually notifying the external users, you **create** **filters** for each customer and you add the contacts as **watchers of** the corresponding **filter**.

As a result, your **external users** will **receive emails** on key events on the issues that belong to their company.
{% endhint %}

## How to do it? <a href="#specialwatchers-projectrolesandgroups" id="specialwatchers-projectrolesandgroups"></a>

### Project Roles and Groups as Project Watchers <a href="#specialwatchers-projectrolesandgroups" id="specialwatchers-projectrolesandgroups"></a>

Project roles and groups can also be set as watchers in the projects or issues.

Go to your Project. Choose **Bug Watcher** icon in the left sidebar and click on **Watches**.

![](https://2241130328-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgSF8s4OykcnAS1WqOcwR%2Fuploads%2FQBOgZ6ktL7qDjgDsecm7%2Fimage.png?alt=media\&token=160d0eed-08eb-4f0c-8cb3-38936bf89806)

Add users, email addresses, Project Roles and Groups to project watchers in the Manage Project Watchers section

![](https://2241130328-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgSF8s4OykcnAS1WqOcwR%2Fuploads%2FEoKDLES7FzLd4HjoktYW%2Fimage.png?alt=media\&token=4c023062-bdaf-4222-8e7a-c4719de2a829)

### Issue Watchers Custom field <a href="#specialwatchers-projectrolesandgroups" id="specialwatchers-projectrolesandgroups"></a>

Add the Issue Watchers custom field and add it to an Issue screen in your Project. You can add special watchers to the issue via the Issue Watchers custom field: users, email addresses, roles and groups.

![](https://2241130328-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgSF8s4OykcnAS1WqOcwR%2Fuploads%2FX7WTiMDH3y4wRNmV1ejr%2Fimage.png?alt=media\&token=804c0f31-01d5-4d02-ad58-90b08ae0712d)



