# Backup menu

In Email This Issue, you can create a backup JSON file of your existing configuration and use it for the following:

* Help our support team investigate your request by checking your system.
* Restore your current settings after changes in the same Jira server instance. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/backup-and-restore-settings/backup-and-restore-tutorials/backup-and-restore-every-setting-in-the-same-instance).
* Restore your current settings on another Jira server instance. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/backup-and-restore-settings/backup-and-restore-tutorials/backup-and-restore-for-empty-email-settings).
* Restore parts of your current settings on another Jira server instance. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/backup-and-restore-settings/backup-and-restore-tutorials/backup-and-restore-only-parts-of-a-configuration).

To do a backup or see existing back ups, go to **SETTINGS** --> **Backup/Restore**.

The Backup/Restore page has a **Backup** button (next to **Add file**) which is used to create a backup file of all Email This Issue related configurations in the system.

Clicking on **Backup** displays a **Description** field that is optional to fill. The **Create** button under the description field starts the backup process. You may cancel the backup process before hitting **Create**, by clicking on the **Cancel** button.

![](https://4173056255-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY44m7ZY1jU4Arh2tzwNn%2Fuploads%2FwKpEjWrv04gzLTiPuxBN%2F18.jpg?alt=media\&token=bd2e9661-0a11-417a-b1f7-137598af89a9)

The following values are displayed for the exported files:

| Field        | Description                                                                                                         |
| ------------ | ------------------------------------------------------------------------------------------------------------------- |
| Created on   | Date and time of the export displayed in the time zone settings of the original backup system.                      |
| Description  | The description field's value that has been entered during the backup process. If left empty, nothing is displayed. |
| Created by   | The username of the person creating the export (in raw text format).                                                |
| App version  | The version number of the source Email This Issue instance.                                                         |
| Jira version | The version number of the source Jira instance.                                                                     |

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The backup JSON file is by default stored at `<Jira Home Directory>\data\emailissue\`

Backup files can be downloaded by pressing **Download**. To remove them, click on the three dots next to a backup and choosing **Delete**.

The **Add file** button is present for restoring data from the created backup JSON file, for more information. For more information see the [Restore menu](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/backup-and-restore-settings/backup-and-restore-administration/restore-menu).

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