# Approve request

Approve a Service Management Request if the sender is an assigned approver of the request and the request is waiting for approval.

If the issue is not a service management request, the app creates a log, and the handler continues the processing.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FqMwlz2n48KQpsixYFZg1%2Fapprove_2.png?alt=media&#x26;token=5c2337f1-eec6-496b-b691-b0619e3198d3" alt=""><figcaption></figcaption></figure>

On the New Mail Handlers page, this setting looks like the following:

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FXM9YBb5ORdUIanmKuVty%2Fimage.png?alt=media&#x26;token=48ebe02b-fa42-43d7-9ef2-faf9a0d0fefc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please be sure, to use this action where an issue is in the context. As a best practice, it is recommended to put it under an IF condition.
{% endhint %}