# Approve request

Approve a Service Management Request if the sender is an assigned approver of the request and the request is waiting for approval.

If the issue is not a service management request, the app creates a log, and the handler continues the processing.

<figure><img src="/files/V0j0vvfBtVURc91Ks6Il" alt=""><figcaption></figcaption></figure>

On the New Mail Handlers page, this setting looks like the following:

<figure><img src="/files/hL35jOQmr38Rsh4CmrAA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please be sure, to use this action where an issue is in the context. As a best practice, it is recommended to put it under an IF condition.
{% endhint %}


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