Fast Email Processing

Every minute counts when working with customers. Fast response times and quick reactions to requests certainly improve customer experience.

The average processing time of emails (the time between when the email is received in the mailbox until it is processed into an issue or comment), may take 5-7 minutes, depending on the actual load of all customers.

The Advanced Edition of Email This Issue Cloud dramatically reduces the processing times to 1-2 minutes for Advanced Edition customers. Additional resources are secured to keep the processing time as low as possible.

Furthermore, automated monitoring ensures proactive alerting and escalation to the engineering teams if processing times exceed the threshold.

Microsoft Graph Change Notifications

Advanced Edition customers using Microsoft email services may benefit from an even faster solution: Microsoft Graph Change Notifications.

The Change Notification requires the configuration of a Microsoft Graph Incoming Mail Connection with the connection mode "Microsoft Graph Change Notification with OAuth2".

Via the Change Notification API, new email notifications are pushed to Email This Issue immediately after they are received in the mailboxes. Upon receiving a notification, Email This Issue downloads and processes the emails.