# How Email This Issue Works

The following diagram shows how Email This Issue mediates between the Jira Cloud instance and your mail service.

![](https://880912854-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mf8H-oTE_fhOrUtfYrN%2F-MfCJ6W4m-nTEzhNY0xn%2F-MfCLNKnU6X9e8Wl3AuS%2Fimage.png?alt=media\&token=3c1665a6-d851-42a1-a338-df48611d1cda)

Blue arrows reflect the communication for outgoing emails

Red arrows reflect the communication for incoming emails.