# Comparing Email This Issue and Jira *Legend:* ✅ = Yes, ❌ = No, ⚠️ = Limited/Partial, ➖ = Per project, JETI = Email This Issue *** ### Outgoing Email Options | Capability | Jira (Built-in) | JSM | Jira Automation (email) | JETI Cloud | JETI DC | | ------------------------------------- | --------------------------- | ----------------------- | --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Sending email from own e-mail address | ⚠️ (domain access required) | ✅ | ⚠️ (domain access required) | [✅](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-smtp-servers) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/outgoing-mail-connections) | | Canned Responses | ❌ | ✅ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-default-messages-canned-responses) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates/canned-responses) | | Custom email templates | ❌ | ⚠️ (significant limits) | ⚠️ (not reusable) | [**✅**](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-smtp-servers) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates) | | Setting TO, CC, BCC fields separately | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-email-notification-schemes#emailnotificationschemes-example) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/event-notifications#eventnotifications-addinganeventnotificationtoanotificationtemplate) | *** ### Notifications | Capability | Jira (Built-in) | JSM | Jira Automation (email) | JETI Cloud | JETI DC | | ------------------------------------------------- | --------------- | --- | --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Event notifications | ✅ | ✅ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-email-notification-schemes) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/event-notifications) | | Event notifications with JQL conditions | ❌ | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-email-notification-schemes#emailnotificationschemes-scope) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-contextscope) | | Notify only if specific fields were updated | ❌ | ❌ | ✅ | [✅](https://docs.meta-inhttps/docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-email-notification-schemes#adding-a-new-email-notification) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/event-notifications#eventnotifications-issuenotifications) | | Execution order for notifications | ❌ | ❌ | ⚠️ (execution tree must be built) | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-scope-evaluation) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/event-notifications#eventnotifications-issuenotifications) | | Handling of existing attachments in notifications | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-email-notification-schemes#adding-a-new-email-notification) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/event-notifications#eventnotifications-issuenotifications) | *** ### Manual Email (from the Work Item) | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ----------------------------------------------- | --------------- | --- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Send work item details to users/external emails | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/manual-emails/email-this-issue-for-jira-cloud-the-email-button-and-the-email-screen) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-manual-emails) | | Customizable defaults with priority order | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/manual-emails/email-this-issue-for-jira-cloud-manual-email-configuration#manualemailconfiguration-defaultrecipients) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-manual-emails/manual-email-default-settings) | | Add email details as comments | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/manual-emails/email-this-issue-for-jira-cloud-manual-email-configuration#manualemailconfiguration-additionalsettings) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-manual-emails/manual-email-default-settings) | | *Emails* tab in the issue view | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-email-audit-log#emailauditlog-emailsissuetab) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/email-audit-log#emailauditlog-issuetab) | *** ### Workflow Transition | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ------------------------------------- | --------------- | ------------------ | --------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | | Send email during Workflow Transition | ❌ | ✅ (via Automation) | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-workflow-post-function) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/workflow-post-functions) | *** ### Advanced Email Configuration | Capability | Jira (Built-in) | JSM | Jira Automation (email) | JETI Cloud | JETI DC | | ----------------------------------------------------------------- | --------------- | ------------ | ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Using different outgoing connections | ➖ | ➖ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#setting-up-advanced-settings) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-additionalsettings) | | Dynamic From address / Reply-To address / Sender name from fields | ❌ | ❌ | ⚠️ (no dynamic From address) | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#advancedemailconfiguration-emailsettings) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-additionalsettings) | | BCC Tracker – blind copy all outbound | ❌ | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#advancedemailconfiguration-emailsettings) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-additionalsettings) | | Store recipients & first-sent date in custom field | ❌ | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#advancedemailconfiguration-emailsettings) | ❌ | | Toggle Bulk header | ⚠️ (globally) | ⚠️(globally) | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#setting-up-advanced-settings) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-additionalsettings) | | Toggle auto-submitted header | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-advanced-email-configuration#setting-up-advanced-settings) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts#contexts-additionalsettings) | *** ### Miscellaneous | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ------------------------------------------------------------ | --------------- | --- | ---------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Distribution lists | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/distribution-lists) | | Execute workflow transitions based on outgoing manual emails | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-manual-emails#emailbuttonandemailscreen-executeworkflowtransitions) | | Send work items separately based on JQL filters | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-issue-filters-by-email) | *** ### Incoming Email Options | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | --------------------------------------- | --------------- | --- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | OAuth2 mail servers | ✅ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-incoming-mail-accounts) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/incoming-mail-connections#incomingmailaccounts-addanewmailaccountwithoauth2authorization) | | Fallback to default reporter | ✅ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/general-handler-settings) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/incoming-mail-connections#incomingmailaccounts-addanewmailaccountwithoauth2authorization) | | Choose mailbox and folder | ✅ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-incoming-mail-accounts#incomingmailaccounts-oauth2.0settings) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/incoming-mail-connections#incomingmailaccounts-incomingmailaccountattributes) | | Parse & process S/MIME encrypted emails | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/administration/email-security) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/email-security) | *** ### Filter Emails | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ----------------------------------------------- | -------------------- | ----------- | --------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Allow emails where recipient = specific address | ⚠️ (one per handler) | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#accept-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Allow recipient by regex | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#accept-filters) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Sender blacklist | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-cloud-global-sender-address-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Sender whitelist | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-cloud-global-sender-address-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Global regex sender filtering | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-cloud-global-sender-address-filters) | [⚠️](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/general-configuration#generalconfiguration-restrictionssettings) (only blacklist) | | Filter out bulk emails | ✅ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Filter out auto-reply emails | ✅ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Filter out delivery status notifications | ❌ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Filter out emails sent from Jira | ❌ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | | Filter out unknown senders | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-savesendersandrecipientssenderrecipientsaction) | | Filter out by email content | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-filters#reject-filters) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-emailfilteractions) | *** ### Find Work Item | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ---------------------------------- | --------------- | ----------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | By work item key (default) | ✅ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-issue-lookups#issue-key-based-lookup) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-findissuesforemails) | | By mail headers (thread/chain) | ❌ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-issue-lookups#header-based-issue-lookup) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-findissuesforemails) | | By JQL using part of email & field | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-issue-lookups#issuelookups-jqllookup) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-findissuesforemails) | *** ### Actions Based on Incoming Emails | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | --------------------------------------------- | ---------------------- | ------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Process incoming emails as new issues | ✅ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/creating-an-issue) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-createnewissues) | | Process incoming emails as comments | ✅ | ⚠️ (forced) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/adding-comments) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-addcommenttotheissue) | | Set comment visibility (internal vs external) | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/adding-comments) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-addcommenttotheissue) | | Remove previous messages (split regex) | ⚠️ (comma not allowed) | ❌ (strip quotes only) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/using-split-regexp) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-addcommenttotheissue) | | Add Request Participants (From/To/CC/BCC) | ❌ (only Watcher) | ⚠️ (To & CC auto) | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/adding-recipients-to-request-participants) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-savesendersandrecipientssenderrecipientsaction) | | Execute workflow transitions | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/executing-workflow-transitions) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-executeworkflowtransitionexecutetransitionaction) | | Update fields with manual value | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/setting-field-values#manual-value) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-executeworkflowtransitionexecutetransitionaction) | | Update fields with email content | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/setting-field-values#extract-from-email) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-executeworkflowtransitionexecutetransitionaction) | | Update fields using value expression | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/setting-field-values#value-expression) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-executeworkflowtransitionexecutetransitionaction) | | Complex actions with conditions | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/adding-actions) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-conditionconditionaction) | | Sending auto-reply emails | ❌ | ➖ | [✅](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/sending-auto-reply-emails) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-sendauto-replyemailautoreplyaction) | | Attach original email as .eml | ❌ | ⚠️ (download only from the log) | [**✅**](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/creating-an-issue) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/next-generation-mail-handlers#nextgenerationmailhandlers-addcommenttotheissue) | *** ### Attachment Handling | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | ----------------------- | --------------- | --- | ------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Name & size filters | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/attachment-filters) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/attachment-filtering#attachmentfiltering-exclusions-filterbyname) | | MD5 duplicate filtering | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/attachment-filters#duplicate-filters) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/attachment-filtering#attachmentfiltering-md5hashes-filterbycontent) | | MIME-type filtering | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/attachment-filters#type-and-size-filter) | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/incoming-emails/attachment-filtering#attachmentfiltering-filterbyfiletypeandfilesize) | *** ### Additional Features | Capability | Jira (Built-in) | JSM | JETI Cloud | JETI DC | | -------------------------------- | --------------- | --- | ------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Alerting via Webhooks | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/administration/alerting-via-webhooks) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/alerting-via-webhooks/webhooks) | | Mail Queue with requeue option | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-mail-queue) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/outgoing-mail-queue#the-error-queue) | | Dashboard | ❌ | ❌ | [✅](https://docs.meta-inf.hu/email-this-issue/dashboard/outgoing-emails) | ❌ | | Searchable audit log | ❌ | ✅ | [✅](https://docs.meta-inf.hu/email-this-issue/administration/email-this-issue-for-jira-cloud-email-audit-log) | [✅](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/email-audit-log) | | JQL functions for email activity | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/jql-functions) | | REST API to send emails | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/integrations/api-integration-with-other-services#api-integrationwithotherservices-restapi) | | Import/Export configuration | ❌ | ❌ | ❌ | [**✅**](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/backup-and-restore-settings) |