Comparing Email This Issue and Jira

Legend: ✅ = Yes, ❌ = No, ⚠️ = Limited/Partial, ➖ = Per project

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Outgoing Email Options

Capability	Jira (Built-in)	JSM	Jira Automation (email)	JETI Cloud	JETI DC
Sending email from own e-mail address	⚠️ (domain access required)	✅	⚠️ (domain access required)	✅	✅
Canned Responses	❌	✅	❌	✅	✅
Custom email templates	❌	⚠️ (significant limits)	⚠️ (not reusable)	✅	✅
Setting TO, CC, BCC fields separately	❌	❌	❌	✅	✅

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Notifications

Capability	Jira (Built-in)	JSM	Jira Automation (email)	JETI Cloud	JETI DC
Event notifications	✅	✅	✅	✅	✅
Event notifications with JQL conditions	❌	❌	✅	✅	✅
Notify only if specific fields were updated	❌	❌	✅	✅	✅
Execution order for notifications	❌	❌	⚠️ (execution tree must be built)	✅	✅
Handling of existing attachments in notifications	❌	❌	❌	✅	✅

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Manual Email (from the Work Item)

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Send work item details to users/external emails	❌	❌	✅	✅
Customizable defaults with priority order	❌	❌	✅	✅
Add email details as comments	❌	❌	✅	✅
Emails tab in the issue view	❌	❌	✅	✅

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Workflow Transition

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Send email during Workflow Transition	❌	✅ (via Automation)	✅	✅

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Advanced Email Configuration

Capability	Jira (Built-in)	JSM	Jira Automation (email)	JETI Cloud	JETI DC
Using different outgoing connections	➖	➖	✅	✅	✅
Dynamic From address / Reply-To address / Sender name from fields	❌	❌	⚠️ (no dynamic From address)	✅	✅
BCC Tracker – blind copy all outbound	❌	❌	✅	✅	✅
Store recipients & first-sent date in custom field	❌	❌	✅	✅	❌
Toggle Bulk header	⚠️ (globally)	⚠️(globally)	❌	✅	✅
Toggle auto-submitted header	❌	❌	❌	✅	✅

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Miscellaneous

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Distribution lists	❌	❌	❌	✅
Execute workflow transitions based on outgoing manual emails	❌	❌	❌	✅
Send work items separately based on JQL filters	❌	❌	❌	✅

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Incoming Email Options

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
OAuth2 mail servers	✅	✅	✅	✅
Fallback to default reporter	✅	❌	✅	✅
Choose mailbox and folder	✅	❌	✅	✅
Parse & process S/MIME encrypted emails	❌	❌	✅	✅

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Filter Emails

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Allow emails where recipient = specific address	⚠️ (one per handler)	❌	✅	✅
Allow recipient by regex	❌	❌	✅	✅
Sender blacklist	❌	✅	✅	✅
Sender whitelist	❌	✅	✅	✅
Global regex sender filtering	❌	❌	✅	⚠️ (only blacklist)
Filter out bulk emails	✅	⚠️ (forced)	✅	✅
Filter out auto-reply emails	✅	⚠️ (forced)	✅	✅
Filter out delivery status notifications	❌	⚠️ (forced)	✅	✅
Filter out emails sent from Jira	❌	⚠️ (forced)	✅	✅
Filter out unknown senders	❌	❌	✅	✅
Filter out by email content	❌	❌	✅	✅

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Find Work Item

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
By work item key (default)	✅	✅	✅	✅
By mail headers (thread/chain)	❌	⚠️ (forced)	✅	✅
By JQL using part of email & field	❌	❌	✅	✅

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Actions Based on Incoming Emails

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Process incoming emails as new issues	✅	⚠️ (forced)	✅	✅
Process incoming emails as comments	✅	⚠️ (forced)	✅	✅
Set comment visibility (internal vs external)	❌	❌	✅	✅
Remove previous messages (split regex)	⚠️ (comma not allowed)	❌ (strip quotes only)	✅	✅
Add Request Participants (From/To/CC/BCC)	❌ (only Watcher)	⚠️ (To & CC auto)	✅	✅
Execute workflow transitions	❌	❌	✅	✅
Update fields with manual value	❌	❌	✅	✅
Update fields with email content	❌	❌	✅	✅
Update fields using value expression	❌	❌	✅	✅
Complex actions with conditions	❌	❌	✅	✅
Sending auto-reply emails	❌	➖	✅	✅
Attach original email as .eml	❌	⚠️ (download only from the log)	✅	✅

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Attachment Handling

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Name & size filters	❌	❌	✅	✅
MD5 duplicate filtering	❌	✅	✅	✅
MIME-type filtering	❌	❌	✅	✅

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Additional Features

Capability	Jira (Built-in)	JSM	JETI Cloud	JETI DC
Alerting via Webhooks	❌	❌	✅	✅
Mail Queue with requeue option	❌	❌	✅	✅
Dashboard	❌	❌	✅	❌
Searchable audit log	❌	✅	✅	✅
JQL functions for email activity	❌	❌	❌	✅
REST API to send emails	❌	❌	❌	✅
Import/Export configuration	❌	❌	❌	✅