Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
  • ⬇️Start Here
  • Email This Issue - for Jira Server/DC
  • Features
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
        • Mail Generation Queue (formerly called Event Queue)
        • Manual Email Default Settings
      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
        • Canned responses
      • Contexts
        • Context Resolution Algorithm
      • Event Notifications
      • Distribution lists
      • Workflow post functions
      • Custom fields
    • Incoming Emails
      • Attachment Filtering
      • Next Generation Mail Handlers
        • Jira automation and Next Generation Mail Handlers
        • Using regular expressions
      • Classic Mail Handlers - Deprecated
        • Mail Handler Error Log
        • Step-by-step Classic Mail Handler to Next Generation Mail Handler migration aid
        • Field Rules
        • Phasing out the Classic Mail Handler
        • Comparing the Classic and the Next Generation Mail Handlers
    • Integrations
      • CRM for Jira
      • nFeed
      • Glass Documentation
      • API - Integration with other services
    • Administration
      • General configuration
      • Email Audit Log
      • Outgoing Mail Connections
      • Outgoing Mail Queue
      • Incoming Mail Connections
      • Incoming Mail Queue
      • Incoming Mail Log
      • Backup and restore settings
        • Backup and restore administration
          • Backup menu
          • Restore menu
        • Backup and Restore Tutorials
          • Backup and restore for empty email settings
          • Backup and restore only parts of a configuration
          • Backup and restore every setting in the same instance
      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
          • How to fix "BAD User is authenticated but not connected" error
          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
          • How to fix "Need admin approval" error
      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
          • Configuring OpsGenie to receive webhooks
        • Webhook execution logs
      • Email Security
    • Service management integration
    • JQL Functions
    • Top-level menu navigation
  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
      • Differences of the Server and Cloud user interface
      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
      • How to obtain a community or non-profit license
      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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On this page
  • TRY IT FREE | BUY IT NOW
  • The Email button and the Email screen
  • Workflow post functions
  • Email editors and Rich Text emails
  • Email audit log
  • General configuration
  • Event Notifications
  • Mail handlers
  • JQL Functions
  • Email templates

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Features

PreviousEmail This Issue - for Jira Server/DCNextSecure the email channel with Email This Issue

Last updated 3 years ago

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Find Tutorials and popular use cases on the following page.

The Email button and the Email screen

Send emails:

  • Manually via the Email button in the issue view

  • Automatically as Event notifications or Workflow transitions

Specify a wide range of recipients such as:

  • Jira user

  • External email addresses

  • Issue collaborators

  • Project roles

  • User groups

  • Custom fields

Emails support inline images and the issue's attachments as email attachments.

Read more:

Sending manual emails

Event Notifications

Workflow post functions

Send emails upon status changes in your issues.

Add Email This Issue Workflow Post Functions to your transition to:

  • Send emails about important updates

  • Send emails only to those recipients who are interested in the changes

  • Attach issue attachments to the emails

  • Customize email layout and content

Read more

Workflow post functions

Email editors and Rich Text emails

  • JEditor is supported for both sending and receiving emails.

  • Compose beautiful rich text emails with inline images using JEditor.

  • Keep formatting and layout with inline images of the emails when you create issues using Email This Issue Mail Handler. The issue description will look as close to the original email as possible.

Email audit log

  • Keep track of all incoming and outgoing emails related to the issues.

  • See a chronological list of emails under the Email tab in the issue view.

  • Admins can track all emails sent or received from the Configuration page.

Read more:

Email Audit Log

General configuration

  • Control who can send issues in emails from Jira.

  • Disable the use of external email addresses or recipients without permissions from viewing the issue in Jira, if needed.

  • Not only react on events and send event notifications but fire events when emails are sent or being processed.

Read more:

General configuration

Event Notifications

  • Automate emails

  • Fully customize email content

  • Attach issue attachments to emails

  • JQL filter support to make notifications conditional

  • Various email options

Read more:

Event Notifications

Mail handlers

  • Acknowledge the receipt of emails with an automatic acknowledgment email sent to senders when the email is processed with arbitrary email templates.

  • Process incoming emails with the Next Gen Handler using various email processing actions that are not available in Jira, but are configurable in Jira Email This Issue.

Read more:

JQL Functions

Search for issues that has ever been sent in email or that has been created or commented by email.

Read more:

JQL Functions

Email templates

  • Create HTML and Clear text templates with the embedded template editor.

  • Use issue fields or custom fields in the email body or even in the subject.

  • Embed complex structures like comments, issue linking information and email log in the outgoing emails with the Field Picker.

Read more:

Email templates

Use to get values from the email based on regular expressions.

Execute based on the incoming email's attributes.

The Next Gen Mail handler allows you to or recognized users to custom fields. You can use these custom fields as recipients when an email is sent manually or automatically like in Email This Issue Event Notifications.

TRY IT FREE
BUY IT NOW
Tutorials
Next Generation Mail Handlers
set field actions
workflow transitions
save sender and recipient email addresses