Customizing the email template used with manual emails

This section explains how to customize the Email This Issue template used when you are manually editing and sending notifications using the Email button. Read more here.

Before you begin

This tutorial requires the following prerequisites to be met:

  • The Email This Issue add-on is installed in Jira. Read more here.

  • A license key is saved in Jira.

  • You have an SMTP server configured in Jira. Read more here.

Note: You must be a Jira administrator to be able to perform the following settings.

Objectives

By following this guide you will be able to carry out the following actions:

1. Customize the email templates used by Jira Email this Issue.

2. Test the template. (optional)

2. Associate the template with your projects and/or issue types

Procedure

Customizing the template

1. Go to Email Templates under OUTGOING EMAILS and click the Add button then choose from the following options:

  • Create from Themes

  • Create from JIRA Templates

Read more here.

2. Customize the template according to your needs. Use the field picker to add issue fields and custom fields, comments or issue linking information.

3. Click Save at the bottom of the page to save your template or click Cancel to discard the draft.

Note: To create multiple email templates, repeat steps 1-4 as many times as needed.

Testing the template

  1. Go to Email Templates under OUTGOING EMAILS.

  2. Click the three dots next to the name of the template and choose Test.

Read more here.

Associating the template with your projects and/or issue types

1. Go to OUTGOING EMAILS --> Contexts.

2. Click the Add button. The following fields need to be filled:

Note: To add multiple contexts, repeat step 2 as many times as needed.

Read more here:

Contexts

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