Comparing Email This Issue and Jira Server/DC
The following table is a comparison of email sending capabilities of Jira Server/DC and Email This Issue for Jira Server/DC.
Feature
Email This Issue
Jira Core / Software
Jira Service Management
​Event notifications (Notification schemes)
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Custom email templates in event notifications​
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Limited only to customer notifications
Conditional event notifications
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Send link to issues to users and email addresses (Share button)
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Send issue details to users and email addresses when needed (Email button)
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Bulk email sending (send multiple issues in one email)
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Email batching for notifications
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Send emails from a workflow transition​
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Send email via automation
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Possible using Jira Automation
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Process incoming emails as new issues or comments
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Initialize issue fields (including custom fields) from email
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Find issues related to incoming emails using issue fields
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Create or Comment Or Link mail handler based on JQL
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Create Or Comment Or Subtask based on JQL
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Execute workflow transition on issues upon processing emails
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Possible, using automation
Send auto-reply emails back to senders
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Limited, can be achieved using Jira out-of-the-box automation
Blocklist of senders to block emails
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MD5 hash based attachment filtering
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Support for external issue participants via event notifications
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From address and sender name in outgoing emails generated from fields or custom fields
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