Confluence Export Troubleshooting
Confluence export errors and how to solve them.
In case you receive an error message during your Glass Documentation export into Confluence, please see the possible causes below and how to fix them.

Not Found error

Error message
What it means
How to fix it
Not Found
  • Page does not exist
  • Missing view permission for page
  • Missing view permission for space
The page title or page ID is incorrect in the “Location URL” you have added.
Check the destination Confluence page’s URL again and correct the “Location URL”. ”Location URL” should be one of these formats:
  • https://myconfluence.com/display/SPACE/pagetitle
  • http://myconfluence.com/pages/viewpage.action?pageId=yourpageID
You have no View Permission in the Confluence space and/or page you want to export into.
Grant View Permission to the executer user in the destination Confluence or contact your System Administrator to help you.
The Application Links between Jira and Confluence is either missing or not working correctly.
Make sure that the Jira and Confluence Application Links' statuses are CONNECTED and the Confluence user has the right permissions.

Forbidden errors

Forbidden
  • Missing add permission for page
  • Missing add permission for space
It might mean that you have no Add Permission in the Confluence space and/or page you want to export into.
Grant Add Permission to the executer user in the destination Confluence or contact your System Administrator to help you.
Forbidden
  • Application link is missing
  • Application link is not working
  • Invalid Location URL
For more info, please read this guide, or contact the system administrator
The page title is missing in the “Location URL” you have added. or The “Location URL” field was filled with invalid input - anything other than a valid Confluence page URL.
Check the destination Confluence page’s URL again and correct the “Location URL”. ”Location URL” should be one of these formats:
  • https://myconfluence.com/display/SPACE/pagetitle
  • http://myconfluence.com/pages/viewpage.action?pageId=yourpageID
The Application Links between Jira and Confluence are either missing or not working correctly.
Make sure that the Jira and Confluence Application Links' statuses are CONNECTED and the Confluence user has the right permissions.
Contact your System Administrator if you need help.

Bad Request error

Error message
What could it mean?
How to fix it?
Bad Request
  • A page with this title already exists in this space
  • Invalid page title
The “Page Title” field was filled with invalid input - may be left empty or only filled with whitespaces.
Add valid input into “Page Title“ field before clicking on Export.
CREATE: A Confluence page with the title you have added in “Page Title“ already exists within the same space you want to export into.
Add another title in “Page Title“ field before clicking on Export.
UPDATE: A Confluence page, other than the page you want to update already exists with the added “Page Title“ within the same space you want to export into.
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Not Found error
Forbidden errors
Bad Request error