Glass Documentation
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    • šŸ±ā€šŸ‘¤ Administration Guide
      • 1 - Installation & Licensing
      • 2 - Granting Permission
      • 3 - Set up Confluence export
        • Confluence Export Troubleshooting
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        • General
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      • Export Project Documentation as PDF
      • Export Project Documentation to Confluence - On premise
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  • Not Found error
  • Forbidden errors
  • Bad Request error

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  1. User guides
  2. šŸ±ā€šŸ‘¤ Administration Guide
  3. 3 - Set up Confluence export

Confluence Export Troubleshooting

Confluence export errors and how to solve them.

Previous3 - Set up Confluence exportNextšŸ§” User Guide

Last updated 3 years ago

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In case you receive an error message during your Glass Documentation export into Confluence, please see the possible causes below and how to fix them.

Not Found error

Error message

What it means

How to fix it

Not Found

  • Page does not exist

  • Missing view permission for page

  • Missing view permission for space

The page title or page ID is incorrect in the ā€œLocation URLā€ you have added.

Check the destination Confluence page’s URL again and correct the ā€œLocation URLā€. ā€Location URLā€ should be one of these formats:

  • https://myconfluence.com/display/SPACE/pagetitle

  • http://myconfluence.com/pages/viewpage.action?pageId=yourpageID

You have no View Permission in the Confluence space and/or page you want to export into.

Grant View Permission to the executer user in the destination Confluence or contact your System Administrator to help you.

The Application Links between Jira and Confluence is either missing or not working correctly.

Make sure that the Jira and Confluence Application Links' statuses are CONNECTED and the Confluence user has the right permissions.

Forbidden errors

Forbidden

  • Missing add permission for page

  • Missing add permission for space

It might mean that you have no Add Permission in the Confluence space and/or page you want to export into.

Grant Add Permission to the executer user in the destination Confluence or contact your System Administrator to help you.

Forbidden

  • Application link is missing

  • Application link is not working

  • Invalid Location URL

For more info, please read this , or contact the system administrator

The page title is missing in the ā€œLocation URLā€ you have added. or The ā€œLocation URLā€ field was filled with invalid input - anything other than a valid Confluence page URL.

Check the destination Confluence page’s URL again and correct the ā€œLocation URLā€. ā€Location URLā€ should be one of these formats:

  • https://myconfluence.com/display/SPACE/pagetitle

  • http://myconfluence.com/pages/viewpage.action?pageId=yourpageID

The Application Links between Jira and Confluence are either missing or not working correctly.

Make sure that the Jira and Confluence Application Links' statuses are CONNECTED and the Confluence user has the right permissions.

Contact your System Administrator if you need help.

Bad Request error

Error message

What could it mean?

How to fix it?

Bad Request

  • A page with this title already exists in this space

  • Invalid page title

The ā€œPage Titleā€ field was filled with invalid input - may be left empty or only filled with whitespaces.

Add valid input into ā€œPage Titleā€œ field before clicking on Export.

CREATE: A Confluence page with the title you have added in ā€œPage Titleā€œ already exists within the same space you want to export into.

Add another title in ā€œPage Titleā€œ field before clicking on Export.

UPDATE: A Confluence page, other than the page you want to update already exists with the added ā€œPage Titleā€œ within the same space you want to export into.

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