General product information

Introduction to Myra

Introduction to Myra

Customer feedback and trust, built directly into Jira and Jira Service Management.

Myra is an app designed for service and software teams who need to collect actionable feedback — like CSAT, NPS, and CES — and visibly prove their service quality. Instead of relying on easily ignored emails or disconnected external tools, Myra embeds feedback collection and live score displays right into the customer experience. By securely storing all results inside Jira, your team gets a centralized way to track performance, take immediate action, and turn high scores into a visible trust signal.

What teams use Myra for

Pick the scenario that matches how you work — each path links to a practical guide.

🎫 CSAT after every resolved request

Raise response rates by collecting CSAT in the JSM portal and on the issue — guided by collection rules, not only by ignored email surveys.

Collect CSAT feedback →

🌐 Feedback on your website or product

Embed surveys where customers already are. Responses land in Jira — no third-party survey SaaS required.

Website feedback cookbook →

🏅 Prove quality with live scores

Publish real-time CSAT/NPS widgets as trust signals on portals and public pages.

Display configuration →

🔗 Act on bad scores in Jira

Create or link recovery and improvement issues from feedback in Reports so detractors don’t die in a spreadsheet.

Turn feedback into action →

⚡ Automate when surveys go out

Generate public rating links from Jira Automation and send them by email or comment at the right moment.

Automation action →

📈 Track project & stakeholder NPS

Run milestone NPS for implementations and managed services, and keep scores linked to the work in Jira.

Create a feedback survey →

Also common: internal IT, HR, and Facilities teams use the same CSAT patterns for employee services — start from the CSAT cookbook and tune collection rules to your request types.

Key capabilities

Built on Atlassian Forge, Myra helps you seamlessly integrate customer sentiment into your daily Jira workflows.

🗄️ Centralize feedback in Jira

All customer feedback — support tickets, emails, or embedded web forms — flows directly into Jira so your team reviews and acts without leaving their workspace.

🛠️ Turn feedback into Jira issues

Convert responses into structured issues and link them to features, epics, bugs, or service recovery tasks — with full traceability from score to delivery.

📍 Collect feedback anywhere

Ask for feedback on the JSM portal, via email, or through lightweight widgets on websites and SaaS apps — in context, where response rates climb.

💝 Showcase success (trust signals)

Display live CSAT or NPS scores on the customer portal or external pages as visible proof of quality for prospects and stakeholders.

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