# Collet CSAT feedback with Myra Start collecting customer satisfaction scores immediately by activating the built-in CSAT survey. Follow these simple steps to start collecting feedback with Myra: #### 1. Enable Feedback Collection First, we need to activate the survey. * Navigate to the **Settings** tab in Myra. * Locate the built-in **CSAT** survey and switch the **Enable Collection** toggle to the "On" position.

#### 2. Review Your Collection Rules Myra’s built-in CSAT survey comes with predefined rules to ensure feedback is requested at the perfect moment. * If needed, you can easily add new rules (like filtering by specific days or statuses) to perfectly tailor when your customers are asked for their feedback.

#### 3. Watch the Feedback Roll In! You are all set! Now, as soon as a Jira request is resolved (or meets your specific rule criteria), your customers will be able to submit their CSAT rating seamlessly using the Myra panel directly on the issue.

Collect CSAT feedback directly on the issue

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