# Myra Reports

The **Reports** tab is your central hub for understanding your customer. By selecting a specific Feedback Survey, you can dive deep into the data that drives your service quality.

#### Report Overview <a href="#report-overview" id="report-overview"></a>

At the top of each survey report, you will find your critical high-level metrics:

<figure><img src="/files/Fe9xcSJkL2P1zLjEEslK" alt="" width="563"><figcaption></figcaption></figure>

* **Total Responses:** The overall volume of feedback submissions the survey has received.
* **Feedback Score:** Your calculated performance metric (based on the survey's chosen Calculation Strategy).
* **Public Survey Link:** Easily copy this standalone URL to collect feedback from external users, allowing them to submit responses without requiring Jira access.

<figure><img src="/files/pNsK66LGwxNlhq6kW75l" alt="" width="563"><figcaption></figcaption></figure>

#### Visualizing Trends <a href="#visualizing-trends" id="visualizing-trends"></a>

Myra provides built-in charts to help you quickly spot patterns and shifts in customer sentiment:

* **Rolling Average Graph:** Track how your feedback score trends over time to identify whether your service quality is improving or declining.

<figure><img src="/files/NMjefya8PbX0XvlOtHg1" alt="" width="563"><figcaption></figcaption></figure>

* **Feedback Volume by Rating:** Analyze the distribution of your scores (e.g., the ratio of 5-star ratings to 1-star ratings) to gain a deeper, more nuanced understanding of customer satisfaction.

<figure><img src="/files/VpIAbPbxNhjNkEdldOwO" alt="" width="563"><figcaption></figcaption></figure>

#### Feedback Items & Actions <a href="#feedback-items-and-actions" id="feedback-items-and-actions"></a>

Moce to the **Feedback Items** section for a granular view of every individual response, including all written comments.

* **Take Immediate Action:** Don't just read the feedback act on it. Click the **Actions** menu next to any item to instantly **Create a linked issue** or **Link to an existing issue**. This ensures that negative feedback or new feature requests are immediately injected into your team's Jira workflow.

{% content-ref url="/pages/7ncq9YJjCKhk7jiW0f47" %}
[Turn Feedback into Action](/myra-master-your-ratings/use-myra/turn-feedback-into-action.md)
{% endcontent-ref %}


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