> For the complete documentation index, see [llms.txt](https://docs.meta-inf.hu/myra-master-your-ratings/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meta-inf.hu/myra-master-your-ratings/use-myra/collection-configuration.md).

# Collection configuration

## Collection configuration

When opening a Feedback Survey, navigate to the **Collection** tab within your settings menu. This is your command center for defining exactly how feedback is collected from your customers.

* **Enable Collection**
  * This is the master switch that allows customers to submit feedback.
  * New surveys start paused — enable collection to activate your survey and unlock sharing options.
  * For **Project** and **Public** scopes, enabling collection also generates a standalone **Public survey link** and embed markup on the **Sharing & embed** tab.

<figure><img src="https://3520262872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkIFt9YZMR8h3a9n0Km6u%2Fuploads%2FYwggGcDnIH2REewGoXWq%2Fsettings_collection_conf_enable_collection_highlight.png?alt=media&#x26;token=7f9ba504-0318-49c3-9c5c-fff95eff313e" alt="" width="563"><figcaption></figcaption></figure>

* **Comment**
  * Toggle this on to give customers an optional text box to explain their rating.

<figure><img src="https://3520262872-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkIFt9YZMR8h3a9n0Km6u%2Fuploads%2FUKCk1fMXdsXEbHSpKCKO%2Fsettings_collection_conf_comment_highlight.png?alt=media&#x26;token=2ae60083-9506-4179-995a-056e75674bc7" alt="" width="563"><figcaption></figcaption></figure>

* **Collection Rules**
  * Define when and for whom feedback should be requested — for example, only on resolved requests, on specific days, or within a date range.
  * Collection rules are **restrictive**. With no rules, or with all rules disabled, collection remains allowed.
  * When multiple enabled rules exist, they all must pass for the survey to appear.
  * These rules also affect standalone and embedded survey collection wherever that survey is available.

**Sharing options (Project & Public scopes)**

When collection is enabled for a **Project** or **Public** survey, open the **Sharing & embed** tab to access:

* **Public survey link** — a standalone URL customers can open without Jira access.
* **Website embed prerequisite** — the shared `widget-embed.js` script to install once per website.
* **Collection embed markup** — a `data-myra-survey` button snippet that opens the feedback form in a popup.
* **Public score display** markup — a `data-myra-widget` div snippet (requires **Public score display** to be enabled on the Display & scoring tab).

{% hint style="info" %}
Standalone survey links and collection embeds are **not available** for **Request** scope surveys, because reporter and request context are not available outside the portal.
{% endhint %}

**Portal survey carousel**

On the JSM customer portal and request panels, when multiple **Request**- or **Project**-scoped surveys are collectible at the same time, Myra presents them in a **multi-step carousel** instead of stacking forms on the page.

* Customers see one survey at a time with progress indicators.
* They can move **Back**, **Next**, or **Skip** individual surveys, and **Finish** when done.
* Each step respects that survey's collection rules and label configuration.

If only one survey is available, the carousel is not shown — customers see a single form instead.

**Survey order**

When multiple surveys can appear in the same panel, you can control which survey customers see first.

* On the **Settings** tab, click **Survey order** (available when you have two or more collectible **Request**- or **Project**-scoped surveys in the same panel).
* Drag surveys to reorder them, or use the up/down arrow controls.
* **Request panel** and **Project panel** have independent order lists.
* Surveys with collection disabled appear at the bottom labeled **Not collecting** and cannot be reordered until collection is enabled.
* Click **Save changes** to persist the order for your project.

{% hint style="info" %}
Survey order only controls **sequence** in the carousel. Whether a survey appears at all is still determined by that survey's **Enable Collection** toggle and **Collection Rules**.
{% endhint %}


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