# Create new Feedback Survey

To build a custom feedback survey, navigate to the Settings tab and click the + New button. You will be prompted to configure the core foundation of your survey.

<figure><img src="/files/v7tbuYTU7ZU9iFyfgJYQ" alt="" width="375"><figcaption><p>Create new feedback survey form</p></figcaption></figure>

Please provide the following details:

* **Name**: A unique internal identifier for your survey.
  * *Formatting rules:* Must contain only lowercase letters, numbers, and hyphens.
  * *Reserved names:* The names csat and nps are reserved for Myra's built-in surveys and cannot be used. These built-in surveys are visible at the space level:
    * csat: Operates at the request scope.
    * nps: Operates at the space scope.
* **Display Text:** The customer-facing label that will appear next to your score on the display widget (e.g., "Customer Satisfaction").
* **Question:** The specific question your customers will see when asked to provide feedback (e.g., "How did we do today?").
* **Field Type:** The input method customers will use to leave their feedback (Rating, Number Pick, or None). [Understand Field type](/myra-master-your-ratings/use-myra/understand-field-type.md)

<figure><img src="/files/rkVKOXUu9ttxuyRJPYIx" alt="" width="375"><figcaption><p>Field types</p></figcaption></figure>

* **Scope:** The context in which the survey operates (Request, Project, or Public). [Understand Survey scopes](/myra-master-your-ratings/use-myra/understand-survey-scopes.md)

<div align="center" data-full-width="true"><figure><img src="/files/AwML0xPKMvSTioJpwzgG" alt="" width="375"><figcaption><p>Scopes</p></figcaption></figure></div>

* **Calculation Strategy:** The mathematical method used to generate your final score (Average, Sum, NPS, etc.). [Understand Calculation strategies](/myra-master-your-ratings/use-myra/understand-calculation-strategies.md)

<figure><img src="/files/wCtUCrYveEV6gdZ5jskt" alt="" width="375"><figcaption><p>Calculation strategies</p></figcaption></figure>

{% hint style="warning" %}
To maintain data integrity across your reports, the Name, Scope, and Calculation Strategy are permanent. Once the survey is created, these three settings *cannot be changed later*. Please choose them carefully!
{% endhint %}

#### Where to Create Your Survey

Global vs. Space Surveys: What's the difference?

* **Global App**: Surveys created here are always assigned the Public scope and must be manually linked to a space. They are designed for external collection, giving you a standalone URL and embed code so customers can leave feedback without logging into Jira.
* **Space App**: Surveys created directly within a space are automatically linked to that specific space. By default, they are designed for internal Jira workflows and will not collect feedback externally.


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