# Make use of automation action

### Jira Automation Action: Get Rating URL (Feedback Survey)

This action generates a **public rating link** for a selected feedback survey (feedback type) and a specific Jira issue, so you can send customers directly to a ready-to-rate page.

#### What you can do with it

* Generate a survey rating URL inside an automation rule using **Generate Public Rating URL** action
* Target the survey to the current issue using `{{issue.id}}` (mandatory for request scoped surveys, optional for project scoped surveys).
  * Note: this is not the issue key, but the issue ID.
* Choose which feedback survey to use by entering its **Feedback Survey ID**.
  * Note: feedback survey ID can be found in the settings page, after selecting the survey tab.
* Use the generated URL inside the `{{createdJiraRatingurl.ratingUrl}}` smart value in downstream automation steps (for example in comments, emails, or custom notifications).
* Preselect a rating in the URL with `defaultRating` query parameter to create one-click rating buttons (1-5 for rating scales, 1-10 for number picker scales).

#### Configuration fields

First of all, insert the Generate Public Rating URL action into your automation rule. On the configuration dialog, you will see the following fields:

* `Issue ID` (required)
  * Accepts Jira issue ID (not issue key).
  * You can use smart values like `{{issue.id}}`.
  * Example: `12345` or `{{issue.id}}`.
* `Feedback Survey ID` (required)
  * Enter the numeric ID of the feedback survey from the app Settings page.
  * Copy and paste the ID from the settings page.
  * Example: `12345`.

#### Validation and behavior

* If the Feedback Survey ID matches an existing survey, the form confirms which survey will be used.
* If the survey ID cannot be found, you can still save, but the rule may fail at runtime.
  * For example, you may bypass this validation when using a smart value for the Feedback Survey ID.
* During rule validation, inputs are locked to avoid accidental changes.

#### Advanced usage: prefilled rating links

You can append `defaultRating` to the generated URL:

* For 5-star/rating scales: `defaultRating=1..5`
* For 10-point number scales: `defaultRating=1..10`

Example use case: build email buttons like “Rate 5/5” that open the survey with a preselected score.

#### Our recommended way to use it

Send rating survey links via the native Jira e-mail action or the Email This Issue automation action (coming soon) and get feedback on multiple aspects, like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES), without the need to manually send out links.

#### Common pitfalls

* Use **issue ID**, not issue key (`PROJ-123` is not valid here).
* Make sure the Feedback Survey ID is copied exactly from Settings.
* If you use smart values, verify they resolve in your rule context.


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