# Turn Feedback into Action

### Link Feedback to Issues <a href="#link-feedback-to-issues" id="link-feedback-to-issues"></a>

Collecting feedback is only half the battle, acting on it is where the real value lies. Myra allows you to seamlessly turn customer insights into actionable Jira work items directly from your reports.

<figure><img src="/files/PD4QZ675X6Jvr8LvC20V" alt="" width="563"><figcaption><p>Feedback item actions</p></figcaption></figure>

#### Create a New Linked Issue <a href="#create-a-new-linked-issue" id="create-a-new-linked-issue"></a>

If a piece of feedback requires a brand new task, bug fix, or service recovery effort, you can create one without leaving Myra.

1. Navigate to the **Reports** tab and locate the specific feedback.
2. Click the **Actions** menu and select **Create linked issue**.
3. Fill in the required Jira issue details and create the ticket. The new issue will automatically be linked to this exact feedback item.

#### Link to an Existing Issue <a href="#link-to-an-existing-issue" id="link-to-an-existing-issue"></a>

If the feedback relates to a bug or feature request your team is already tracking, you can attach it to the existing work item.

1. From the feedback's **Actions** menu, select **Link to existing issue**.
2. Search for the target Jira issue using its **Issue Key** (e.g., SUP-123) or **Summary**.
3. Select the issue to establish the link.

<figure><img src="/files/z0xd4I2rVXG683NoXkCw" alt="" width="375"><figcaption><p>Link issues to feedback items</p></figcaption></figure>

#### Manage Linked Issues <a href="#manage-linked-issues" id="manage-linked-issues"></a>

Maintain complete control over how customer feedback connects to your Jira backlog.

* Open the **Actions** menu on any feedback entry and select **Linked issues** to see a list of all associated Jira tickets.
* Click on any linked issue from the list to jump straight to its details in Jira.
* If a ticket was attached by mistake or is no longer relevant, you can quickly **unlink** it directly from this same view.

<figure><img src="/files/I0mok3Pw9sQfAufmxh1e" alt="" width="375"><figcaption><p>Manage linked issues</p></figcaption></figure>

#### View Feedback on the Jira Issue View <a href="#view-feedback-on-the-jira-issue-view" id="view-feedback-on-the-jira-issue-view"></a>

The connection between Myra and Jira is bidirectional. Your agents and developers can instantly access the customer context behind a specific task or bug right from the Jira issue itself -no tab -switching required.

* Open any linked Jira issue and click the **Myra** button, situated directly beneath the issue summary.

<figure><img src="/files/GtFSj0TDwSZFG8UkHRjp" alt="" width="563"><figcaption><p>Click the Myra button</p></figcaption></figure>

* A dedicated panel will expand to display the exact scores and comments of all feedback submissions linked to that specific work item.

<figure><img src="/files/VMhuw1k4oRWmRsC0C7ic" alt="" width="563"><figcaption><p>Linked feedbacks</p></figcaption></figure>


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