# Understand Calculation strategies

## Calculation Strategies <a href="#calculation-strategies" id="calculation-strategies"></a>

Myra offers several ways to process feedback data. The strategy you select determines how the final value is calculated and displayed in your reports and dashboards.

| **Strategy** | **Description**                                                                                                                            |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| **Average**  | When using Average, Myra calculates the mean of all responses to provide a balanced overall score                                          |
| **Sum**      | When using Sum, Myra calculates the total by adding all response values together into a single cumulative figure                           |
| **Mode**     | When using Mode, Myra identifies the most frequent response value to show you the most common customer experience                          |
| **NPS**      | When using NPS, Myra groups responses into Promoters, Passives, and Detractors, then subtracts the percentage of Detractors from Promoters |
| **Count**    | When using Count, Myra simply totals the number of feedback submissions received, regardless of their individual values                    |
| **None**     | When using None, no mathematical calculation is performed, the reports will only display the raw number of responses and comments          |

{% hint style="info" %}
If your survey's Calculation Strategy is set to None, the score display features will be automatically disabled, as there is no numerical data to calculate or showcase.
{% endhint %}


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