# Built in Feedback Surveys

To help you start gathering actionable insights immediately, Myra includes two ready-to-use feedback surveys: **CSAT** and **NPS**.

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These surveys are automatically generated for every space. To maintain data integrity and standardized reporting across your workspaces, they **cannot be deleted or renamed**.
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#### Customer Satisfaction Score (CSAT) <a href="#customer-satisfaction-score-csat" id="customer-satisfaction-score-csat"></a>

CSAT is a transactional metric designed to capture how satisfied your customers are with a specific experience or interaction. Please note: The built-in CSAT survey is only available at the space level.

All historical Customer Satisfaction feedback is automatically aggregated into Myra’s reports, allowing you to seamlessly track performance trends over time.

To ensure feedback is requested at the perfect moment, the CSAT survey comes with two predefined Collection Rules. Note: These two specific rules are locked into the system and cannot be deleted.

#### Net Promoter Score (NPS) <a href="#net-promoter-score-nps" id="net-promoter-score-nps"></a>

NPS is a relational metric that measures overall customer loyalty by asking how likely users are to recommend your product or service on a scale from 0 to 10. The built-in NPS survey is only available at the space level.

NPS helps you see the big picture of your customer relationships. It easily identifies your biggest fans (Promoters) and highlights customers who might be unhappy (Detractors). Myra’s built-in NPS report automatically calculates your score, making it simple to track overall loyalty and product health over time.


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