> For the complete documentation index, see [llms.txt](https://docs.meta-inf.hu/myra-master-your-ratings/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meta-inf.hu/myra-master-your-ratings/users-guide/quick-start.md).

# Quick start

## Quick start

#### Welcome to Myra!

You are only a few steps away from capturing your first customer satisfaction score using Myra.

Follow these simple steps to activate your first survey, collect feedback, and start turning those insights into action.

{% hint style="info" %}
New to Myra? Look for the **guided tour** spotlight when you open Settings or Reports — it walks you through the most common setup steps. You can skip it at any time.

See Guided tours for details.
{% endhint %}

**Step 0: Check permissions**

To set up and configure Myra, you need the **Edit feedback type surveys** permission. You can verify this in your Jira Space Settings under Space Permissions.

**Step 1: Activate Feedback Collection**

Myra comes pre-configured with a standard CSAT survey designed for the **Request** scope. To start gathering feedback on your resolved tickets:

1. Navigate to the **Settings** tab within the Myra app.
2. Locate the built-in **CSAT** survey.
3. Open the **Collection** tab and switch the **Enable Collection** toggle to the **On** position.

**Step 2: Review Your Collection Rules**

You want to ask for feedback at the exact right moment. Myra handles this for you automatically.

1. Scroll down to the **Collection Rules** section of your survey settings.
2. By default, the CSAT survey includes predefined rules ensuring feedback is only requested when a request is resolved.
3. *Optional:* Click **Add Rule** if you wish to apply additional constraints, such as restricting collection to specific days of the week or setting a date range.

**Step 3: Watch the Feedback Roll In**

You are officially live! Once a Jira request meets your collection criteria (e.g., the ticket is closed), customers will see the Myra rating panel directly on the issue and can submit their score instantly.

**Step 4: Turn Insights Into Action**

Collecting data is great, but acting on it is where your team wins.

1. Navigate to the **Reports** tab and select your CSAT survey to view your **Total Responses** and live **Feedback Score**.
2. Scroll down to the **Feedback Items** section to read specific customer comments.
3. Click the **Actions** menu next to any feedback item to instantly **Create a linked issue** or **Link to an existing issue**, ensuring your team can immediately follow up on negative experiences or feature requests.

**Step 5: Showcase Your Score**

Want to prove your service quality to your customers immediately?

* Go back to your survey settings, open the **Display & scoring** tab, and toggle on **Portal Score Display**. Your live CSAT score will instantly appear at the top of your Jira Service Management customer portal as a visible trust signal.

**Go beyond the defaults**

You aren't limited to standard scores. Myra allows you to build fully customized feedback surveys tailored to your unique workflows.

You can easily build custom feedback surveys tailored to your exact needs — empowering your team to capture specific insights, take immediate action, and elevate your customer satisfaction ratings.

Need surveys in multiple languages? Open the **Translations** tab to manage language packs.


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