# Quick start

### Welcome to Myra! 

You are only a few steps away from capturing your first customer satisfaction score using Myra.

Follow these simple steps to activate your first survey, collect feedback, and start turning those insights into action.

#### Step 0: Check permissions <a href="#step-1-activate-feedback-collection" id="step-1-activate-feedback-collection"></a>

To set up and configure Myra, you need the **Edit feedback type surveys** permission. You can verify this in your Jira Space Settings under Space Permissions.

{% content-ref url="/pages/RpZ2BFEm5nSBFPIyEuYB" %}
[Myra permissions](/myra-master-your-ratings/use-myra/myra-permissions.md)
{% endcontent-ref %}

#### Step 1: Activate Feedback Collection <a href="#step-1-activate-feedback-collection" id="step-1-activate-feedback-collection"></a>

Myra comes pre-configured with a standard CSAT survey designed for the **Request** scope. To start gathering feedback on your resolved tickets:

1. Navigate to the **Settings** tab within the Myra app.
2. Locate the built-in **CSAT** survey.
3. Switch the **Enable Collection** toggle to the "On" position.

{% content-ref url="/pages/KaAoeHSP9AJsDE3zs9tp" %}
[Collet CSAT feedback with Myra](/myra-master-your-ratings/cookbook/collet-csat-feedback-with-myra.md)
{% endcontent-ref %}

#### Step 2: Review Your Collection Rules <a href="#step-2-review-your-collection-rules" id="step-2-review-your-collection-rules"></a>

You want to ask for feedback at the exact right moment. Myra handles this for you automatically.

1. Scroll down to the **Collection Rules** section of your survey settings.
2. By default, the CSAT survey includes predefined rules ensuring feedback is only requested when a request is resolved.
3. *Optional:* Click **Add Rule** if you wish to apply additional constraints, such as restricting collection to specific days of the week or setting a date range.

{% content-ref url="/pages/VBMm0A6YA7jSxRxG64Wc" %}
[Understand Collection rules](/myra-master-your-ratings/use-myra/understand-collection-rules.md)
{% endcontent-ref %}

#### Step 3: Watch the Feedback Roll In <a href="#step-3-watch-the-feedback-roll-in" id="step-3-watch-the-feedback-roll-in"></a>

You are officially live! Once a Jira request meets your collection criteria (e.g., the ticket is closed), customers will see the Myra rating panel directly on the issue and can submit their score instantly.

{% content-ref url="/pages/nqe3oTgoick3q23Z8W9n" %}
[Myra Reports](/myra-master-your-ratings/myra-reports.md)
{% endcontent-ref %}

#### Step 4: Turn Insights Into Action <a href="#step-4-turn-insights-into-action" id="step-4-turn-insights-into-action"></a>

Collecting data is great, but acting on it is where your team wins.

1. Navigate to the **Reports** tab and select your CSAT survey to view your **Total Responses** and live **Feedback Score**.
2. Scroll down to the **Feedback Items** section to read specific customer comments.
3. Click the **Actions** menu next to any feedback item to instantly **Create a linked issue** or **Link to an existing issue**, ensuring your team can immediately follow up on negative experiences or feature requests.

{% content-ref url="/pages/7ncq9YJjCKhk7jiW0f47" %}
[Turn Feedback into Action](/myra-master-your-ratings/use-myra/turn-feedback-into-action.md)
{% endcontent-ref %}

#### Step 5: Showcase Your Score <a href="#step-5-showcase-your-score" id="step-5-showcase-your-score"></a>

Want to prove your service quality to your customers immediately?

* Go back to your survey's **Configuration** settings and toggle on **Portal Score Display**. Your live CSAT score will instantly appear at the top of your Jira Service Management customer portal as a visible trust signal.

{% content-ref url="/pages/m5PktX4D4CCwqhrlXr6P" %}
[Display configuration](/myra-master-your-ratings/use-myra/display-configuration.md)
{% endcontent-ref %}

#### Go beyond the defaults

You aren't limited to standard scores. Myra allows you to build fully customized feedback surveys tailored to your unique workflows.

You can easily build custom feedback surveys tailored to your exact needs - empowering your team to capture specific insights, take immediate action, and elevate your customer satisfaction ratings.

{% content-ref url="/pages/6outOcH36EOur27LMUrq" %}
[Create new Feedback Survey](/myra-master-your-ratings/use-myra/create-new-feedback-survey.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.meta-inf.hu/myra-master-your-ratings/users-guide/quick-start.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.