Details about META-INF Product Support

What to do when you need support?

If you have questions or problems regarding one of our apps, you can receive help in multiple channels:

  • read the plugin documentation: help yourself by learning about how our products work

  • or raise questions on Atlassian Answers: our add-on community may help you quickly

  • or submit your request via our Customer Portal: we have our own service desk and aim to react fast

  • or if you don't want to log in to the Customer Portal, you can also send us an email directly to support@metainf.atlassian.net

Support Availability

We provide support for all of our apps that we publish on the Atlassian Marketplace.

Once a request reaches us through either of our support channels, you can expect that we start to make reasonable attempts to respond to or solve your problems within two business days (this is 16 working hours, not including National Holidays and weekends).

Our support service is available as follows:

  • On Hungarian business days (holidays in Hungary)

  • Between 9 AM - 5 PM in CET/CEST timezone

  • In English and Hungarian languages

Please keep this in mind and allow us time to respond within the official SLA in support hours.

General Terms and Conditions of Product Support

The General Terms and Conditions include more information about our Support hours, availability, supported topics and more. If you want to skimp through the essentials, see our Summary here:

If you want to read the whole document in detail, see the full version here:

Last updated