# Support

## What to do when you need support? <a href="#support-anyquestionsorproblems" id="support-anyquestionsorproblems"></a>

If you have questions or problems regarding one of our [apps](https://marketplace.atlassian.com/vendors/4907), you can receive help in multiple channels:

* read the plugin documentation: help yourself by learning about how our products work
* or raise questions on [Atlassian Answers](https://answers.atlassian.com/): our add-on community may help you quickly
* or submit your request via our [Customer Portal](https://metainf.atlassian.net/servicedesk/customer/portal/1): we have our own service desk and aim to react fast
* or if you don't want to log in to the Customer Portal, you can also send us an email directly to <support@metainf.atlassian.net>&#x20;

## Support Availability <a href="#support-servicelevelagreement" id="support-servicelevelagreement"></a>

We provide support for all of our apps that we publish on the Atlassian Marketplace.&#x20;

Once a request reaches us through either of our support channels, you can expect that we start to make reasonable attempts to respond to or solve your problems **within two business days** (this is 16 working hours, not including National Holidays and weekends).

Our support service is available as follows:

* On Hungarian business days ([holidays in Hungary](http://www.timeanddate.com/holidays/hungary/))
* Between 9 AM - 5 PM in CET/CEST timezone
* In English and Hungarian languages

Please keep this in mind and allow us time to respond within the official SLA in support hours.

## General Terms and Conditions of Product Support

The General Terms and Conditions include more information about our Support hours, availability, supported topics and more.\
\
If you want to skimp through the essentials, see our Summary here:

{% embed url="<https://www.meta-inf.hu/legal-documents/meta-inf-product-support-general-terms-and-conditions-summary>" %}
Support GTC - Summary
{% endembed %}

If you want to read the whole document in detail, see the full version here:

{% embed url="<https://www.meta-inf.hu/legal-documents/product-support-general-terms-and-conditions>" %}
Support GTC - Full Version
{% endembed %}


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