How the app handles the Entitlement Number
The Entitlement Number is a unique identifier of the customer's purchase transaction and app subscription. The old form of the Entitlement Number is the so called SEN-number (e.g. SEN-16421878), the new and future identifier that is about to replace SENs is the App Entitlement Number (e.g. E-3W8-NHD-V5E-GM7).
This identifier serves as the entry point to fetch marketplace data. Therefore the Entitlement Number has to be entered either by the customer upon creating the issue via the customer portal, or by the support agents updating the request in Jira.
Entitlement Number should be saved in a Text custom field specified in the app's configuration screen.