Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
  • ⬇️Start Here
  • Email This Issue - for Jira Server/DC
  • Features
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
        • Mail Generation Queue (formerly called Event Queue)
        • Manual Email Default Settings
      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
        • Canned responses
      • Contexts
        • Context Resolution Algorithm
      • Event Notifications
      • Distribution lists
      • Workflow post functions
      • Custom fields
    • Incoming Emails
      • Attachment Filtering
      • Next Generation Mail Handlers
        • Jira automation and Next Generation Mail Handlers
        • Using regular expressions
      • Classic Mail Handlers - Deprecated
        • Mail Handler Error Log
        • Step-by-step Classic Mail Handler to Next Generation Mail Handler migration aid
        • Field Rules
        • Phasing out the Classic Mail Handler
        • Comparing the Classic and the Next Generation Mail Handlers
    • Integrations
      • CRM for Jira
      • nFeed
      • Glass Documentation
      • API - Integration with other services
    • Administration
      • General configuration
      • Email Audit Log
      • Outgoing Mail Connections
      • Outgoing Mail Queue
      • Incoming Mail Connections
      • Incoming Mail Queue
      • Incoming Mail Log
      • Backup and restore settings
        • Backup and restore administration
          • Backup menu
          • Restore menu
        • Backup and Restore Tutorials
          • Backup and restore for empty email settings
          • Backup and restore only parts of a configuration
          • Backup and restore every setting in the same instance
      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
          • How to fix "BAD User is authenticated but not connected" error
          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
          • How to fix "Need admin approval" error
      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
          • Configuring OpsGenie to receive webhooks
        • Webhook execution logs
      • Email Security
    • Service management integration
    • JQL Functions
    • Top-level menu navigation
  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
      • Differences of the Server and Cloud user interface
      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
      • How to obtain a community or non-profit license
      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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On this page
  • Why the change?
  • What we have done so far
  • What we'll do next
  • What will my new pricing be?
  • When will the prices change?
  • Can I still purchase at the old price before the effective date?
  • I have valid maintenance, do I have to pay the difference when the prices change?
  • Will the prices of Email This Issue for Jira Cloud change as well?
  • I have more questions, where can I ask them?

Was this helpful?

  1. Misc
  2. Pricing Updates

Pricing Update effective October 1st 2018

Effective from October 1st, 2018, prices of Email This Issue for Jira Server will change.

  • Why the change?

    • What we have done so far

    • What we'll do next

  • What will my new pricing be?

  • When will the prices change?

  • Can I still purchase at the old price before the effective date?

  • I have valid maintenance, do I have to pay the difference when the prices change?

  • Will the prices of Email This Issue for Jira Cloud change as well?

  • I have more questions, where can I ask them?

Why the change?

There are a couple of reasons we believe the price change is inevitable.

What we have done so far

Our prices have not changed for more than three years while the value of this product has increased dramatically thanks to the

  • Bunch of new features that have been developed, such as

    • Service Desk integration with mail handlers and customizable Service Desk Customer Notifications

    • REST and OSGi APIs for integration with other apps and services

    • Support for scheduled cleanup of stored email items (it helps you comply with GDPR)

    • Support for major apps (nFeed, Insight) in outgoing emails

  • We realized that our support service could not keep pace with the growing popularity of our apps. Therefore we hired two new members in our support team responsible for reducing our response time and refreshing our documentation. Their onboarding is in progress.

What we'll do next

  • We are investing more time and resources in product development, to name a few, we will

    • Make configuration easier by redesigning the user interface following UX principles

    • Support Export-Import of settings

    • Improve Service Desk integration

    • Support multi-language templates

  • The approval process for Data Center compatibility is in progress and we will continuously test the app against large instances.

  • We are refreshing the product documentation.

  • We will produce new tutorial videos and publish them on our YouTube channel.

  • We'll get even closer to you at AUGs, Atlassian Partner events where we'll showcase best practices and hold webinars.

What will my new pricing be?

Prices depend on your Jira's user tier. The new pricing will affect all tiers but the starter (10-user) tier.

User Tier
Old Price
New Price

10

$ 10

$ 10

25

$ 200

$ 300

50

$ 250

$ 400

100

$ 300

$ 500

250

$ 450

$ 800

500

$ 550

$ 1000

2000

$ 700

$ 2100

10000

$ 850

$ 2550

10000+

$ 1000

$ 3500

When will the prices change?

The prices will change on 01 Oct 2018

Can I still purchase at the old price before the effective date?

Sure. We offer a grandfathering period through 30 Nov 2018.

During this period you can purchase new, renew or upgrade existing licenses with a maintenance up to 36 months. This means you can secure the old prices for up to 3 years.

I have valid maintenance, do I have to pay the difference when the prices change?

No. Price changes will only affect you when you renew maintenance or upgrade to a higher user tier.

Will the prices of Email This Issue for Jira Cloud change as well?

Not now. This change includes only the Server version of Email This Issue.

I have more questions, where can I ask them?

PreviousPricing UpdatesNextPricing Update effective December 1, 2021

Last updated 3 years ago

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