Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
  • ⬇️Start Here
  • Email This Issue - for Jira Server/DC
  • Features
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
        • Mail Generation Queue (formerly called Event Queue)
        • Manual Email Default Settings
      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
        • Canned responses
      • Contexts
        • Context Resolution Algorithm
      • Event Notifications
      • Distribution lists
      • Workflow post functions
      • Custom fields
    • Incoming Emails
      • Attachment Filtering
      • Next Generation Mail Handlers
        • Jira automation and Next Generation Mail Handlers
        • Using regular expressions
      • Classic Mail Handlers - Deprecated
        • Mail Handler Error Log
        • Step-by-step Classic Mail Handler to Next Generation Mail Handler migration aid
        • Field Rules
        • Phasing out the Classic Mail Handler
        • Comparing the Classic and the Next Generation Mail Handlers
    • Integrations
      • CRM for Jira
      • nFeed
      • Glass Documentation
      • API - Integration with other services
    • Administration
      • General configuration
      • Email Audit Log
      • Outgoing Mail Connections
      • Outgoing Mail Queue
      • Incoming Mail Connections
      • Incoming Mail Queue
      • Incoming Mail Log
      • Backup and restore settings
        • Backup and restore administration
          • Backup menu
          • Restore menu
        • Backup and Restore Tutorials
          • Backup and restore for empty email settings
          • Backup and restore only parts of a configuration
          • Backup and restore every setting in the same instance
      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
          • How to fix "BAD User is authenticated but not connected" error
          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
          • How to fix "Need admin approval" error
      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
          • Configuring OpsGenie to receive webhooks
        • Webhook execution logs
      • Email Security
    • Service management integration
    • JQL Functions
    • Top-level menu navigation
  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
      • Differences of the Server and Cloud user interface
      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
      • How to obtain a community or non-profit license
      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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  • Why the change?
  • We know…
  • The new prices
  • Have questions?

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  1. Misc
  2. Pricing Updates

Pricing Update effective December 1, 2021

PreviousPricing Update effective October 1st 2018NextEnd of Support Policy

Last updated 3 years ago

Was this helpful?

Effective from December 1, 2021 prices of Email This Issue will change on the Server and Data Center deployments. Cloud prices will not change.

Why the change?

Email This Issue is our beloved flagship product. We believe that this app will please our customers for a long time. In order to make sure the app meets the needs, we have been investing a lot into features, fixes and infrastructure and we’re going to do so in the future. The major investments and achievements:

  • We value our on premise customers and have not followed Atlassian’s path of product development: we pararelly develop the on prem and cloud versions steadily removing the platform differences. This is a long process and we’re keeping on.

  • We have recently released a kick-ass new feature on all platforms: . This feature puts the admins' nerves at rest as they may set up their webhooks in Email This Issue to get instant alerts if something goes wrong with the email channels. Life saver if emailing is business critical for you.

  • More and more on premise customers decide to migrate to Cloud. Currently this is a though cumbersome and incomplete manual process right now. Not for long. We have been working hard on providing an automated migration path with an integration of the Jira Cloud Migration Assistant. This will allow you to kick off the migration of configuration and operation (email queues and logs) data right from your on premise Jira’s UI. We have build a new state-of-the-art infrastructure to safely accomodate the on premise customers who decide to move to Cloud.

  • Since our last price change in 2018,

    • we have made Email This Issue officially use and we perform annual tests to retain the DC Approved Qualification

    • we have implemented the in the on premise versions, to support moving configuration data between Jira instances

    • we have added support for

    • we have further improved the app’s integration with Jira Service Management

We know…

… that increasing prices of an app is not a great news for anyone, however we tried to be reasonable:

  • the majority of our Data Center customers will experience a moderate increase of an average of 25-30%. Some of them will see larger differences though.

  • our Server customers will see large percentages on lower tiers (below the DC mininum), but moderate increase in higher tiers

  • the last time we increased our prices was three years ago. This is a long period in contrast of the fast pace of the changes in the Atlassian Ecosystem. We constantly face new challenges and new demands from our customer and from Atlassian as well, and we are devoted to keep up, meet your expectations and serve you better year by year.

The new prices

The below table lists the current and new prices for each user tiers of the Server and Data Center versions.

The new prices will take effect from December 1st, 2021 for new purchases. Existing customers will experience 60 days of grandfathering (old prices apply for renewals and upgrades), however new customers with existing quotes experience old prices until their quotes are valid.

Server platform prices

Tier

Old Prices

New Prices

10

10

10

25

300

600

50

400

800

100

500

1000

250

800

1200

500

1000

1500

2000

2100

3000

10000

2550

3700

Unlimited

3500

5000

Data Center platform prices

Tier

Old DC prices

New DC prices

50

400

600

100

500

800

250

800

1000

500

1000

1400

750

2100

2100

1000

2100

2400

2000

2100

2800

3000

2550

3200

4000

2550

3600

5000

2550

4000

6000

2550

4500

7000

2550

5000

8000

2550

5500

9000

2550

6000

10000

3500

6500

11000

3500

7000

12000

3500

7500

13000

3500

8000

14000

3500

8500

15000

3500

9000

20000

3500

9500

25000

3500

10000

30000

3500

10500

35000

3500

11000

40000

3500

11500

45000

3500

12000

50000

3500

12500

Unlimited

3500

13000

Have questions?

Please note that quotes, invoices and license keys are generated by Atlassian. We do not have any influence on this. If you believe your quotes or invoices are incorrect, please contact Atlassian for fast resolution.

If you have questions we can answer, please submit your them via our .

🌪️
Service Desk Customer Portal
Webhook Based Alerting
documented
approved for Data Center
Backup-Restore functionality
OAuth2-based authorization
Why the change?
We know…
The new prices
Server platform prices
Data Center platform prices
Have questions?