# How to find out why the Email button is missing

This is the Email button in the issue screen that allows you to send emails manually:

![](https://4173056255-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY44m7ZY1jU4Arh2tzwNn%2Fuploads%2FIJOCfkJjLLYpUmh5FFbr%2Fimage.png?alt=media\&token=6c44260d-58ad-4b6b-8bfc-8b26189601c5)

There may be several reasons why this button is not shown:

* **The issue is SMTP server-related.** Make sure your Jira instance has an SMTP server configured. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/outgoing-mail-connections).
* **Outgoing emails are disabled.** Make sure that outgoing emails are enabled on the Outgoing Mails page. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/sending-manual-emails/manual-email-default-settings).
* **Something's wrong with the add-on's status.** Make sure Email This Issue is installed and enabled, as well as all modules are enabled and a valid license key has been entered. 
* **The user is not permitted to send manual emails.** Permissions or conditions are configured in the Configuration tab of the Email This Issue admin page. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/administration/general-configuration).  If you are not a member of the configured Project Roles or Groups configured or the issue does not fulfill the JQL condition, the button remains hidden to you.\
  \