> For the complete documentation index, see [llms.txt](https://docs.meta-inf.hu/email-this-issue/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates/using-reply-templates.md).

# Using reply templates

Reply templates are regular Email Templates in Email This Issue you can use when you hit Reply or Forward in the Email Audit Log.

### Configuring new templates <a href="#howtouseareplytemplate-thetemplate" id="howtouseareplytemplate-thetemplate"></a>

We recommend you configure your email template as described in the [Email templates](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates.md) article. Create your own Reply category and templates to use, for example:

![](/files/Tof4JjEcHzWxWlbtI6HB)

{% hint style="info" %}
**Note**: You can use the "- Please reply above this line -" text with Split Regex to cut off old content. Read more [here](/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-remove-old-content-from-reply-emails.md).
{% endhint %}

The `$!mailBody` placeholder, when used in a Reply/Forward template, will pull in the original email that you are replying to.

<figure><img src="/files/Ip6JWMMrufncAbrVC0yB" alt=""><figcaption></figcaption></figure>

### Applying reply templates <a href="#howtouseareplytemplate-applythereplytemplate" id="howtouseareplytemplate-applythereplytemplate"></a>

Once created, please do the following:

1\. Go to **Contexts** under **OUTGOING EMAILS**.

2\. Click the three dots the next to the name of the project and choose **Edit**.

3\. Add the Reply category to the **Template Categories** field under the **Content** panel.&#x20;

![](/files/kTSJg7HSXajG1nCUvPrQ)

4\. Click **Save**. For more information, see [Contexts](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts.md).

<br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates/using-reply-templates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.