# Using reply templates

Reply templates are regular Email Templates in Email This Issue you can use when you hit Reply or Forward in the Email Audit Log.

### Configuring new templates <a href="#howtouseareplytemplate-thetemplate" id="howtouseareplytemplate-thetemplate"></a>

We recommend you configure your email template as described in the [Email templates](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates.md) article. Create your own Reply category and templates to use, for example:

![](/files/Tof4JjEcHzWxWlbtI6HB)

{% hint style="info" %}
**Note**: You can use the "- Please reply above this line -" text with Split Regex to cut off old content. Read more [here](/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-remove-old-content-from-reply-emails.md).
{% endhint %}

The `$!mailBody` placeholder, when used in a Reply/Forward template, will pull in the original email that you are replying to.

<figure><img src="/files/Ip6JWMMrufncAbrVC0yB" alt=""><figcaption></figcaption></figure>

### Applying reply templates <a href="#howtouseareplytemplate-applythereplytemplate" id="howtouseareplytemplate-applythereplytemplate"></a>

Once created, please do the following:

1\. Go to **Contexts** under **OUTGOING EMAILS**.

2\. Click the three dots the next to the name of the project and choose **Edit**.

3\. Add the Reply category to the **Template Categories** field under the **Content** panel.&#x20;

![](/files/kTSJg7HSXajG1nCUvPrQ)

4\. Click **Save**. For more information, see [Contexts](/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts.md).

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