Using reply templates

Reply templates are regular Email Templates in Email This Issue you can use when you hit Reply or Forward in the Email Audit Log.

Configuring new templates

We recommend you configure your email template as described in the Email templates article. Create your own Reply category and templates to use, for example:

Note: You can use the "- Please reply above this line -" text with Split Regex to cut off old content. Read more here.

The $!mailBody placeholder, when used in a Reply/Forward template, will pull in the original email that you are replying to.

Applying reply templates

Once created, please do the following:

1. Go to Contexts under OUTGOING EMAILS.

2. Click the three dots the next to the name of the project and choose Edit.

3. Add the Reply category to the Template Categories field under the Content panel.

4. Click Save. For more information, see Contexts.