# Using reply templates

Reply templates are regular Email Templates in Email This Issue you can use when you hit Reply or Forward in the Email Audit Log.

### Configuring new templates <a href="#howtouseareplytemplate-thetemplate" id="howtouseareplytemplate-thetemplate"></a>

We recommend you configure your email template as described in the [Email templates](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/email-templates) article. Create your own Reply category and templates to use, for example:

![](https://4173056255-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY44m7ZY1jU4Arh2tzwNn%2Fuploads%2Fl9ueNOoa2IxFksd4g1JI%2Fimage.png?alt=media\&token=d02bde97-0943-41c1-a06f-1ca9bb8638c2)

{% hint style="info" %}
**Note**: You can use the "- Please reply above this line -" text with Split Regex to cut off old content. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-remove-old-content-from-reply-emails).
{% endhint %}

The `$!mailBody` placeholder, when used in a Reply/Forward template, will pull in the original email that you are replying to.

<figure><img src="https://4173056255-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY44m7ZY1jU4Arh2tzwNn%2Fuploads%2F1zzSMsEsFB4AeBikOXBp%2F2025-01-02_15h22_50.png?alt=media&#x26;token=4e33d944-231e-45aa-937f-b2c95a430a42" alt=""><figcaption></figcaption></figure>

### Applying reply templates <a href="#howtouseareplytemplate-applythereplytemplate" id="howtouseareplytemplate-applythereplytemplate"></a>

Once created, please do the following:

1\. Go to **Contexts** under **OUTGOING EMAILS**.

2\. Click the three dots the next to the name of the project and choose **Edit**.

3\. Add the Reply category to the **Template Categories** field under the **Content** panel.&#x20;

![](https://4173056255-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY44m7ZY1jU4Arh2tzwNn%2Fuploads%2FpFFVn4yK6fXekxx7x2c2%2Fimage.png?alt=media\&token=0b9d8a9a-ea32-4bae-a9c5-42f0fdb9f9ed)

4\. Click **Save**. For more information, see [Contexts](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/documentation/outgoing-emails/contexts).

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