Contexts

Contexts connect various configurations and settings to a scope. The scope of a context can be composed of:

  • A project (optional)

  • An Issue Type (optional)

  • A JQL filter (optional)

The scope determines which issues the Context is applicable for based on the Context Resolution Algorithm. These are displayed in the Contexts menu in an expandable list.

Context attributes

Context attributes have the following main aspects:

  • The scope for which the context is set (project/issue type/JQL)

  • The content that is applicable to the scope

  • The Email This Issue notifications applicable to the scope

  • Additional settings within the scope

Adding a new context

To create a new Context do the following:

1. Go to OUTGOING EMAILS --> Contexts.

2. Click the Add button.

Scope

The scope maps all the context settings to a certain project/issue type/JQL or a combination of these.

Content and Notifications

The content of a context specifies templates and canned responses to be used when sending manual emails.

Note: Either a Template or a Notification is mandatory. You cannot create "empty" contexts without at least either one of these.

Additional Settings

Additional content settings allow you to further configure options for your outgoing emails.

Enabling/disabling contexts

Contexts may be disabled and enabled again. This allows admins to test their configuration without having to remove or change contexts. Disabled contexts are disregarded in the context resolution algorithm explained above.

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