General configuration
Under general configuration global default values, permissions, and restrictions that are applicable in parts to incoming and outgoing emails can be set.
The global defaults are applied in all scenarios when:
a single issue is sent in a manual email
multiple issues are sent in a manual email
an email is sent from a post-function
an email is sent from issue events
Users can override the default values and set their own preferences if allowed.
Go to SETTINGS --> General Configuration to display these settings.
Description settings
In the Description section, you can configure default email recipients that will automatically be set as recipients when users compose emails.
Emails settings
In the Emails section, you can configure default values of email attributes that will be automatically applied when users send manual emails.
Users can override these settings for every email in the "Email options" menu when they compose manual emails. They can also override them for all outgoing manual emails/notifications in their corresponding settings.
Note: In this case the order is the following:
by default the general configuration is applied.
if there is a notification or manual email defaults setting for this option, then that one overrides the general configuration.
Users can still override this in the email options.
Comments settings
In the Comments section, you can configure default attributes related to comments left by Email This Issue based on outgoing manual emails.
Users can override these settings for every email in the Email options menu when they compose manual emails. They can also override them for all outgoing manual emails/notifications in their corresponding settings.
Note: In this case the order is the following:
by default the general configuration is applied.
if there is a notification or manual email defaults setting for this option, then that one overrides the general configuration.
Users can still override this in the email options.
Permissions and Condition for Sending Emails Manually
In the Permissions and Condition for Sending Emails Manually section, you can configure the project roles and/or groups whose members are allowed to send manual emails.
This applies to the issue operation (using the Email button on the issue screen) and bulk email sending (using the Email button in the Issue Navigator). Emails sent from workflow post functions and custom notifications are not affected by these permissions.
You can narrow the list of permissions to Project Roles, Groups, or JQL filters.
Note: these conditions are applied with an AND operator, meaning if you have more than one condition entered, they are added and evaluated together.
In the following example only those users are able to send manual emails who are part of the Service Management Team project role AND are part of the jira-administrators group:
Restrictions settings
In the Restrictions section, you can configure recipient exclusions. Recipients entered here will not be offered as an option when composing manual emails.
With restrictions, you can exclude members of project roles, groups, and custom fields from the possible values of recipients. You can use this to prevent cases like emails being sent to all Jira users unintentionally.
Apart from the above restrictions, allow and blocklists are also available in regex restriction format as shown below:
Custom Field settings
In this section, you can configure which custom fields will be visible in the issue panel on the right side of the email screen.
Bulk Email settings
These settings will be applied to those emails that are sent from issue filters.
Other settings
In the Other Settings section, you can specify additional attributes applicable to outgoing emails.
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