# FAQ

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**Note**: This page is being updated with topics and frequent questions.
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## What does JETI mean? <a href="#faq-whatdoesjetimean" id="faq-whatdoesjetimean"></a>

If you ever come across with the acronym JETI, know that it stands for **Jira Email This Issue**.

## How do I install license keys? <a href="#faq-howdoiinstalllicensekeys" id="faq-howdoiinstalllicensekeys"></a>

See detailed instructions [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-install-license-keys).

## Do you provide free community or non-profit licenses for your products? <a href="#faq-doyouprovidefreecommunityornon-profitlicensesforyourproducts" id="faq-doyouprovidefreecommunityornon-profitlicensesforyourproducts"></a>

Yes, we do, however the license keys are issued by Atlassian. Read through [How to obtain a community or non-profit license](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-obtain-a-community-or-non-profit-license) to learn how you can receive your keys.

## I can't see the Email Button in the issue screen. Why is that? <a href="#faq-whycannotiseetheemailbuttonintheissuescreen" id="faq-whycannotiseetheemailbuttonintheissuescreen"></a>

There may be multiple reasons why Email button is not shown. Read [Why the Email Button is missing](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-find-out-why-the-email-button-is-missing) to understand what happens.

## Can Email This Issue send auto-reply or acknowledgment emails to the sender of incoming emails? <a href="#faq-canemailthisissuesendautoreplyoracknowledgmentemailstothesenderofincomingemails" id="faq-canemailthisissuesendautoreplyoracknowledgmentemailstothesenderofincomingemails"></a>

Absolutely. There are multiple ways to achieve this. Read through [How to set up auto-reply or acknowledgment emails](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-set-up-auto-reply-or-acknowledgment-emails) to understand which alternative works best for you.

## Why don't I get any emails? <a href="#faq-whydontigetanyemails" id="faq-whydontigetanyemails"></a>

There may be numerous reasons why you don't get emails from JETI/Jira. Read through the [How to track cases when you don't get any emails](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-track-cases-when-you-dont-get-any-emails).

## I get duplicate emails. Is this normal? <a href="#faq-igetduplicateemails.isthisnormal" id="faq-igetduplicateemails.isthisnormal"></a>

No, absolutely not. See [How to prevent duplicate emails](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-prevent-duplicate-emails).

## I don't want to show real user names as sender of emails. Can I customize the From attribute of emails?

Yes, the name of the sender is easily and flexibly configurable. See [How to customize Email From in outgoing emails](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-customize-email-from-in-outgoing-emails).

## Where can I see the emails that were sent or received using JETI?

JETI provides an issue specific and a global log of emails. See [How to view log of incoming and outgoing emails for more information](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-view-the-log-of-incoming-and-outgoing-emails).

## I don't want to allow that emails can be sent to any email address. How can I restrict recipients? <a href="#faq-idontwantthatemailscanbesenttoanyemailaddress.canirestrictrecipientssomehow" id="faq-idontwantthatemailscanbesenttoanyemailaddress.canirestrictrecipientssomehow"></a>

See [How to control to whom email can be sent](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-control-who-to-send-emails-to) to impose restrictions.

## There is an email loop and issues are being created continuously. What do I do? <a href="#faq-thereisanemailloopandissuesarebeingcreatedcontinuously" id="faq-thereisanemailloopandissuesarebeingcreatedcontinuously"></a>

Email loops might happen as a result of misconfiguration. See [How to avoid email loops](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-avoid-email-loops).

## My iOS Mail app does not show attachments sent with JETI. What do I do? <a href="#faq-mymailapponiosdoesnotshowattachmentssentwithjeti.whatcanido" id="faq-mymailapponiosdoesnotshowattachmentssentwithjeti.whatcanido"></a>

Mail app on iOS devices does not handle multipart/related emails correctly. The iOS Mail app does not show attachments.

## Can I route emails to multiple projects through the same Mail Handler? <a href="#faq-canirouteemailstomultipleprojectsviathesamemailhandler" id="faq-canirouteemailstomultipleprojectsviathesamemailhandler"></a>

Yes, it can Route Emails to Projects. The Email This Issue Mail Handler can do a lot with the incoming emails, e.g. it can initialize issue fields based on the incoming email. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-route-emails-to-projects).

## Can I send emails individual emails to each recipient? <a href="#faq-howtosendemailsindividuallytoeachrecipient" id="faq-howtosendemailsindividuallytoeachrecipient"></a>

<mark style="color:green;">SINCE V7.1.1.5</mark>

Email This issue supports sending personalized emails individually to each recipient. Read more [here](https://docs.meta-inf.hu/email-this-issue/email-this-issue-for-jira-server-data-center/faq/faq/how-to-send-personalized-emails-to-recipients).