Email This Issue
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Email This Issue - for Jira Server/Data Center
Email This Issue - for Jira Server/Data Center
  • ⬇️Start Here
  • Email This Issue - for Jira Server/DC
  • Features
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Server/DC
  • 🤓Documentation
    • Outgoing Emails
      • Sending manual emails
        • The difference between email editors
        • Enabling template categories so templates can be chosen on the Email screen
        • Mail Generation Queue (formerly called Event Queue)
        • Manual Email Default Settings
      • Sending issue filters by email
      • Email templates
        • Adding custom macro to email templates
        • Adding Email Audit Log to email templates
        • Adding fields to email templates
        • Adding issue comments to emails
        • Adding issue link information to your template
        • Adding issue operation links to the email
        • Adding a signature with a company logo to emails
        • Adding user properties to emails
        • Disabling links and avatars or icons in templates
        • Formatting Date and Time values
        • Using reply templates
        • Using Mail Body Initializer templates
        • Rendering templates within templates
        • Velocity Context in email templates
        • Formatting number values
        • Searching for issues in email templates
        • Changelog information in email templates
        • Canned responses
      • Contexts
        • Context Resolution Algorithm
      • Event Notifications
      • Distribution lists
      • Workflow post functions
      • Custom fields
    • Incoming Emails
      • Attachment Filtering
      • Next Generation Mail Handlers
        • Jira automation and Next Generation Mail Handlers
        • Using regular expressions
      • Classic Mail Handlers - Deprecated
        • Mail Handler Error Log
        • Step-by-step Classic Mail Handler to Next Generation Mail Handler migration aid
        • Field Rules
        • Phasing out the Classic Mail Handler
        • Comparing the Classic and the Next Generation Mail Handlers
    • Integrations
      • CRM for Jira
      • nFeed
      • Glass Documentation
      • API - Integration with other services
    • Administration
      • General configuration
      • Email Audit Log
      • Outgoing Mail Connections
      • Outgoing Mail Queue
      • Incoming Mail Connections
      • Incoming Mail Queue
      • Incoming Mail Log
      • Backup and restore settings
        • Backup and restore administration
          • Backup menu
          • Restore menu
        • Backup and Restore Tutorials
          • Backup and restore for empty email settings
          • Backup and restore only parts of a configuration
          • Backup and restore every setting in the same instance
      • OAuth2 Authorizations in Email This Issue
        • OAuth2 Client Credentials
        • Authorizing Email This Issue to access Gmail accounts
        • Authorizing Email This Issue to access Microsoft 365 accounts
        • Enabling OAuth2 Authorization in your Google Account
        • Enabling OAuth2 authorization in your Microsoft 365 account
        • Troubleshooting guides for Microsoft OAuth2 Connections
          • How to fix "Authorization Was Interrupted" error
          • How to fix "BAD User is authenticated but not connected" error
          • How to fix "401 Unauthorized" error
          • How to fix "key expires_in " error
          • How to fix "Need admin approval" error
      • Alerting via Webhooks
        • Webhooks
          • Configuring Slack to receive webhooks
          • Configuring OpsGenie to receive webhooks
        • Webhook execution logs
      • Email Security
    • Service management integration
    • JQL Functions
    • Top-level menu navigation
  • ☁️Server to Cloud Migration
    • Server to Cloud - Automatic Migration tool
    • Server to Cloud - Manual migration guide for Email This Issue
      • Overview of available features
      • Differences of the Server and Cloud user interface
      • Migrating Outgoing Settings
        • Migrating Templates
        • Migrating Notifications
        • Migrating Manual Email Defaults
        • Migrating Contexts
        • Migrating Canned Responses
        • Migrating Post Functions
        • Migrating Outgoing Mail Connections
      • Migrating Incoming Settings
        • Migrating Classic Mail Handlers
        • Migrating Next Generation Mail Handlers
        • Migrating Incoming Mail Connections
        • Migrating Incoming Mail Queue Settings
        • Migrating Incoming Mail Log Settings
      • Migrating Other Settings
        • Migrating OAuth2 Credentials
        • Migrating global default email settings
        • Migrating permissions for sending emails manually
        • Migrating recipient restrictions
  • ❓FAQ
    • FAQ
      • How to bypass workflow conditions
      • How to avoid email loops
      • How to control who to send emails to
      • How to customize Email From in outgoing emails
      • How to enable logging
      • How to install license keys
      • How to find out why the Email button is missing
      • How to obtain a community or non-profit license
      • How to prevent duplicate emails
      • How to remove old content from reply emails
      • How to send personalized emails to recipients
      • How to set up auto-reply or acknowledgment emails
      • How to track cases when you don't get any emails
      • How to view the log of incoming and outgoing emails
      • The iOS Mail app does not show attachments
      • How to route emails to projects
      • How to maintain email threads in Jira
      • How to fix issues with a corrupt index state
      • How to set polling interval for mail accounts manually
    • Tutorials
      • Configuring email approval
      • Customizing the email template used with manual emails
      • Enhance Jira Service Management with Email This Issue
      • Getting Started
      • Setting up an Email Help Desk
      • Setting up customized notifications
      • Setting up a Service Management with a Next-Gen Mail Handler
  • 🌪️Misc
    • Open Source Components
    • Pricing Updates
      • Pricing Update effective October 1st 2018
      • Pricing Update effective December 1, 2021
    • End of Support Policy
    • Security Advisories
      • Email This Issue Security Advisory 2020-02-18
    • Database Tables
    • Translations
  • 🆕Release Notes
    • Release notes
      • 9.x.x
        • 9.15.0 Jira 10 compatibility
        • 9.13.0 Improvements and Fixes
        • 9.11.0 Improvements and fixes
        • 9.10.0 Major improvements and fixes
        • 9.9.1 Improvements and fixes
        • 9.9.0.2 Major improvements and fixes
        • 9.8.0 Improvements and fixes
        • 9.7.0 Improvements and fixes
        • 9.6.0 Improvements and fixes
        • 9.5.0 Improvements and fixes
        • 9.4.0 Bugfixes
        • 9.3.3. Improvements and fixes
        • 9.3.2 Major improvements
        • 9.3.1 Automatic cloud migration
        • 9.2.2.1 Bugfixes
        • 9.2.2 Improvements and fixes
        • 9.2.1.3 Compatibility changes for Jira 9.0.0
        • 9.2.1 Major improvements
        • 9.2.0 Improvements and fixes
        • 9.1.1 Improvements and fixes
        • 9.1.0.1 Alerting and other major new features
        • 9.0.2 Bugfixes, next step in deprecating the Classic Mail Handler
        • 9.0.1 Minor improvement and fixes
        • 9.0.0 Major improvements
        • 9.12.0 Improvement and fixes
        • 9.17 Improvements and Fixes
        • 9.18.0 Improvements and fixes
      • 8.1.x
        • 8.1.3 Classic handler is deprecated, timezone support, bug fixes
        • 8.1.2 Important bug fixes
        • 8.1.1 Microsoft 365 OAuth2, improvements and fixes
        • 8.1.0 Microsoft 365 OAuth2, improvements and fixes
      • Up to 8.0.6
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On this page
  • 2023 November UPDATE: Removal of the Classic Mail Handler from the Mail Handlers listing UI
  • 2021 December UPDATE:
  • 2021 November UPDATE: Information about the last webinar before deprecating the Classic handler
  • 2021 September UPDATE: Available video of the second mail handler migration webinar
  • 2021 June UPDATE: Available video of the first mail handler migration webinar
  • 2021 March - Original Estimates General information about the deprecation process

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  1. Documentation
  2. Incoming Emails
  3. Classic Mail Handlers - Deprecated

Phasing out the Classic Mail Handler

PreviousField RulesNextComparing the Classic and the Next Generation Mail Handlers

Last updated 9 months ago

Was this helpful?

For essential information about the Next Generation Mail Handler, click .

For a comparison between the two handlers, click .

If you have any questions regarding the switch, let us know in an or open a request on our .

2023 November UPDATE: Removal of the Classic Mail Handler from the Mail Handlers listing UI

From now, the Mail Handlers listing page no longer shows the Classic Mail Handlers listing.

We also remove the warning text of the Phasing out.

2021 December UPDATE:

In the November Webinar we’ve covered two topics:

  • The step-by-step process of mail handler migration.

  • Automation in Jira and how the Next Generation Mail Handler affects it.

For our post-webinar summary on the migration steps, please .

For our post-webinar summary on automations, please .

2021 November UPDATE: Information about the last webinar before deprecating the Classic handler

The last (Q&A) Webinar took place on 3rd December 2021 at 3PM CET, for more information, please see the 2021 December update above.

We would like to inform you that the Classic mail handler will stop processing incoming emails in versions released after January 2022. Let us emphasize that for users with app versions released before this date, the classic handlers will continue to work as usual. This means that you should only update your Email This Issue version in January if you have working set up already.

You will be able to open the mail handlers to see their configuration but you will not be able to create new ones or edit existing ones.

2021 September UPDATE: Available video of the second mail handler migration webinar

2021 June UPDATE: Available video of the first mail handler migration webinar

We’ve held our first webinar on the topic of mail handler migration a month before we stop providing access to creating new Classic mail handlers.

During the session we covered the following topics:

  • Why the Next Generation Mail Handler is necessary and why the Classic Mail Handler will be deprecated?

  • The key differences between the Classic Mail Handler and the Next Generation Mail Handler.

  • The main components of the Next Generation Mail Handler and how they work.

  • how to set up a simple Next Generation Mail Handler for your Jira Service Management project.

2021 March - Original Estimates General information about the deprecation process

A detailed roadmap will be shared later on, but as of now the following steps are planned:

  • Creating classic handlers will not be possible in versions released after the end of Q2 2021. Existing ones will work and have the option to be edited or deleted, no new developments will be carried out on the classic handler.

  • In the versions released after the Q3 2021 creating AND editing handlers will be unavailable as well. Existing ones will work and have the option to be deleted, no new developments will be carried out on the classic handler, support is no longer available for this feature.

  • The Classic handler will not be available for use in versions released by the end of Q4 2021, editing and creating will both cease to exist, the function will have been deemed obsolete and will be taken out of the app as a whole.

As you can see, you still have time to convert your old handler to the new one and we’ll keep you updated along the process. As a part of this, we will try to reach out to our customers via the following platforms:

  • send you emails about the process

  • build info messages into our product so that you won’t be able to miss it

  • hold webinars until the release in order to help you make the transition

  • inform you of a more detailed roadmap later this month.

Our second webinar showcased a fairly generic case of email processing within a Service Management Project using Email This Issue where we presented a Classic mail handler configuration then migrated the settings to a Next Generation Mail Handler. The video we played during the webinar can be found .

The video we played during the webinar can be found .

🤓
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email
customer portal
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Next Generation Mail Handlers
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