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Migrating Canned Responses

This section provides information on how to migrate canned responses from Server to Cloud.
Note: Settings configured under Canned Responses on Server can be configured under Responses on Cloud.
  1. 1.
    On the Server interface, display the canned response that you want to migrate as follows:
    1. 1.
      Select Canned Responses under the OUTGOING EMAILS section of the sidebar.
    2. 2.
      Click the three dots next to the canned response you want to migrate and select Edit.
  2. 2.
    In a separate browser tab, log in to the Cloud interface and migrate the basic response settings as follows:
    1. 1.
      Select Responses under the ADVANCED CONFIGURATION menu item of the Outgoing Mails configuration tab and click Add.
      ​
    2. 2.
      Copy and paste the content from the Edit Response panel on Server to the Add Canned Response panel on Cloud. As shown in the image below, make sure to copy and paste the content of the following fields:
      • Name
      • Description
      • Category
        ​
  3. 3.
    Migrate the response text to the HTML template as follows:
    1. 1.
      Click Next on the Add Canned Response panel.
    2. 2.
      Copy and paste the response from the Edit Response panel on Server to the HTML Template section of the Add Canned Response panel on Cloud as shown in the image below. Note that while on Server only text format is available, on Cloud it is possible to add text in HTML format.
      ​
    3. 3.
      Click Next on the Add Canned Response panel.
  4. 4.
    Add the response text to the text template as well by copying and pasting the response from the Edit Response panel on Server to the Text Template section of the Add Canned Response panel on Cloud as shown in the image below:
    ​
  5. 5.
    Click Save in the Add Canned Response panel of the Cloud interface.
  6. 6.
    Repeat this procedure for all your canned responses.
Your canned responses are migrated from Server to Cloud.
For more information, see:
Server documentation: Canned Responses​
Cloud documentation: Default Messages (Canned Responses)​