# Canned Responses (default messages) Canned Responses are predefined response texts that can be chosen when an email is being composed. ## Managing Canned Responses To manage responses, do the following: 1\. Go to **Responses** under the **EMAIL CONTENT** menu item of the **Outgoing Mails** configuration tab.

2\. Click on **Add** to create a new response or **Edit** an already existing response. 3\. Under the **Basic Settings** tab, make sure to add content to the following fields: **Name**, **Description,** and **Category**, then click **Next**.

4\. In the editor, enter the response body that will be used for HTML emails. 5\. Use the Field picker if you want to insert a field from the issue. Just search for the field and click on **Add to template** button to insert code that renders the field to the cursor position. It's a shortcut to avoid entering the expression manually. 6\. Click **Next**.

7\. In the editor you can enter the response body that will be used for text emails, and use the Field picker if you want to insert a field from the issue as described in Step 5.

## Categorizing responses Responses can be organized in categories. Putting responses into categories allows the users to manage Response visibility in group instead of managing them one-by-one. To put a response into a category, enter a category name in the **Category** field in first step of the **Edit Response** dialog and save it. You can type any name, it will be automatically converted to category. ## Limiting Responses in Manual Email Configurations In Manual Email Configurations you can select which response categories you want to allow to use during email sending. To enable a category, open the Manual Email Configuration editor, and on the third step (Content Settings - WHAT), select the response categories you want to show for Canned Responses. You can select more categories. To include the templates without category, select the **(Templates without Category)** item.

## Picking a response while sending a manual email Once you have created a response, put it into the correct category and configured the Manual Email Configuration to show the required categories, you can use the response when sending an email: 1\. Click on the **Email** option from the issue's dropdown. \ 2\. Choose the responses that belong to the selected category from the dropdown list.\ 3\. Click "Add selected response to the body" to insert it in the message content. ![](/files/7v3gs3KkjsndjY0FGZDc) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.meta-inf.hu/email-this-issue/outgoing-emails/email-this-issue-for-jira-cloud-default-messages-canned-responses.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.