# Canned Responses (default messages) Canned Responses are predefined response texts that can be chosen when an email is being composed. ## Managing Canned Responses To manage responses, do the following: 1\. Go to **Responses** under the **EMAIL CONTENT** menu item of the **Outgoing Mails** configuration tab.

2\. Click on **Add** to create a new response or **Edit** an already existing response. 3\. Under the **Basic Settings** tab, make sure to add content to the following fields: **Name**, **Description,** and **Category**, then click **Next**.

4\. In the editor, enter the response body that will be used for HTML emails. 5\. Use the Field picker if you want to insert a field from the issue. Just search for the field and click on **Add to template** button to insert code that renders the field to the cursor position. It's a shortcut to avoid entering the expression manually. 6\. Click **Next**.

7\. In the editor you can enter the response body that will be used for text emails, and use the Field picker if you want to insert a field from the issue as described in Step 5.

## Categorizing responses Responses can be organized in categories. Putting responses into categories allows the users to manage Response visibility in group instead of managing them one-by-one. To put a response into a category, enter a category name in the **Category** field in first step of the **Edit Response** dialog and save it. You can type any name, it will be automatically converted to category. ## Limiting Responses in Manual Email Configurations In Manual Email Configurations you can select which response categories you want to allow to use during email sending. To enable a category, open the Manual Email Configuration editor, and on the third step (Content Settings - WHAT), select the response categories you want to show for Canned Responses. You can select more categories. To include the templates without category, select the **(Templates without Category)** item.

## Picking a response while sending a manual email Once you have created a response, put it into the correct category and configured the Manual Email Configuration to show the required categories, you can use the response when sending an email: 1\. Click on the **Email** option from the issue's dropdown. \ 2\. Choose the responses that belong to the selected category from the dropdown list.\ 3\. Click "Add selected response to the body" to insert it in the message content. ![](https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2F0vhGkg0G3ZKfJfRtofaq%2F2025-01-07_13h39_22.png?alt=media\&token=21ecf918-55c2-4f35-949c-77fa65910db8)