Email This Issue
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Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
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On this page
  • The Addon User
  • Permissions Required
  • Missing Browse Users Global Permission
  • Permission Check
  • Permission Check Results if all permissions are granted
  • Permission Check results if some permissions are missing

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  1. General
  2. Addon Pages

Integrity Check

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Last updated 3 years ago

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The Integrity Check page allows Jira administrators to check if the Email This Issue Addon User is properly configured for the seamless emailing experience. The Integrity Check page can be accessed from Jira Administration / Addons, in the Email This Issue section of the left side navigation bar.

The Addon User

The Atlassian Connect Platform mandates that any Cloud Addons (hence Email This Issue as well) access all data in the host application (Jira) on behalf of a dedicated addon user.

Email This Issue's addon user is called: Email This Issue (addon_com.metainf.jira.plugin.emailissue)

The addon user is automatically created with default permissions when you installed the addon. However, Administrators are able to change the addon user's permissions and capabilities.

Because of this, Email This Issue's addon user must have access to all the issues that it needs to send in emails.

Permissions Required

Email This Issue for Jira Cloud is all about providing an effective email experience (outbound and soon inbound) within Jira Cloud. In order to keep it fully functional, the addon user must be granted the following permissions:

  • Browse Projects in all projects: this is needed to access the issues and related data (e.g comments)

  • Add Comments in all projects: this is needed to add comments when emails are sent.

  • Browse Users Global Permission: this is needed to be able to send emails to individual users and user groups.

Missing Browse Users Global Permission

If this permission is not granted to the Addon User, Jira administrators and end users in the Manual Email Screen will see a friendly message.

Permission Check

Administrators may check the Addon User's permissions using the Permission Check button. The permission investigates all projects and reveal any missing permissions.

Permission Check Results if all permissions are granted

Permission Check results if some permissions are missing

🌪️
The Addon User
Permissions Required
Missing Browse Users Global Permission
Permission Check
Permission Check Results if all permissions are granted
Permission Check results if some permissions are missing