Email This Issue
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Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
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On this page
  • General Information
  • Queue details
  • Queue actions
  • Searching for an email
  • Additional actions

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  1. Administration

Incoming Mail Queue

This page is intended to explain the functionalities of Email This Issue's Incoming Mail queue.

PreviousEmail SecurityNextIncoming Mail Log

Last updated 3 years ago

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General Information

In order to monitor your incoming mail traffic, the Incoming Mail Queue should be used in Email This Issue administration. The Incoming Mail queue shows all active and skipped emails processed by our app as well as the ones currently being processed and the ones that failed to be processed.

To switch between the queues click on the respective tabs.

The Incoming Mail queue is not aimed to provide you with information about WHY an email failed/succeeded to be processed or why has it been skipped. It is here for you to monitor the processing of incoming emails. For the logs, please see the section of our documentation.

Queue details

There are five queues in Email This Issue and they all serve a different purpose.

  • the Active queue shows the incoming mail items queued for mail handler processing. At this point, your email has been received by our app and is queued for processing but its not being processed yet.

  • the Processing queue shows the mail items that are currently under processing by one of your mail handlers. It is mostly empty due to the processing speed of our handlers.

  • the Succeeded queue shows all mail items that were successfully processed by our mail handlers:

  • the Error queue shows mail items that could not be processed by mail handlers:

Queue actions

Searching for an email

If you're looking for a particular mail item or would like to see only a certain amount of items/within a pre-set time range you can run a search within the mail queue:

In the Search section, you can carry out the following actions:

  • search for email participants, the subject of the email etc.

  • select the maximum amount of emails to show

  • set a time range for Processed/Received emails for

    • the last 7 days

    • the last 15 days

    • the last 30 days

    • the last 90 days

    • All time

When you press the Search button, the results will be listed on the bottom of the page and the below actions become available.

Deleting a queue item

This action removes the item from the queue. If you delete the item it will no longer be displayed in any of the queues and will not yield a result when searched for.

Re-queueing a queue item

This action attempts to re-process the incoming email. This could be useful if the email has been filtered by the handler but the filter has been since removed and the email needs to be processed.

Expanding a queue item

This action expands the email item and displays the email's source.

Additional actions

The following two additional actions are available in the Incoming Mail Queue and these should only be used with caution:

  • Delete search result: Permanently deletes all log items currently in search. Note that the deleted items will not be present in the Incoming Mail Log either if deleted.

  • Empty current queue: Permanently deletes all items in the current queue.

  • Collapse all details: collapses all expanded email items.

the Skipped queue shows the mail items that have not been processed by us due to .

Please be informed that after June 15th, 2021, the "Succeeded" queue only lists successfully processed emails from the past 90 days. "Skipped" and "Failed" queues are not affected. For more information, please click .

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a filter in the mail handler
here
Incoming Mail Log
Incoming mail queue- Active queue
Incoming Mail Queue - Skipped queue
Incoming Mail Queue - Succeeded queue
Incoming Mail Queue - Error queue
Incoming Mail Queue - Search
Incoming mail queue action - Delete search result
Incoming mail queue action - Empty current queue
Incoming mail queue action - Collapse all details