# Executing workflow transitions

The **Execute transition** can execute transitions on the issue. In the **Destination status** field, select the status that the issue should be moved to.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FXdKdrBf8dYMgFRIaKdSX%2Frules_3.png?alt=media&#x26;token=e82de433-00cb-4204-94a3-4db8e87b2511" alt=""><figcaption><p>Select Workflow Transition</p></figcaption></figure>

If there are multiple transitions to this destination status, the preferred one can be chosen in the **Use transition** field by setting the ID or the name of the transition.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FOpmL1Zs3GR22mMl4U4hg%2Frules_4.png?alt=media&#x26;token=6be026ab-de1d-41ec-8300-59f89fe62460" alt=""><figcaption><p>Select Transition Use</p></figcaption></figure>

&#x20;After a name is specified, regexp can be used as well.&#x20;

{% hint style="info" %}
Note: Only one regexp is allowed.
{% endhint %}

By default, the first found transition is used for moving the issue to the required destination status.

{% hint style="warning" %}
Important: If you want to execute a transition as a customer on a service management request, don't forget to add that transition to the portal as described [here](https://support.atlassian.com/jira-service-desk-cloud/docs/show-a-workflow-transition-in-the-portal/).
{% endhint %}

## &#x20;<a href="#mailhandleractions-createcustomer" id="mailhandleractions-createcustomer"></a>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/executing-workflow-transitions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
