> For the complete documentation index, see [llms.txt](https://docs.meta-inf.hu/email-this-issue/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/executing-workflow-transitions.md).

# Executing workflow transitions

The **Execute transition** can execute transitions on the issue. In the **Destination status** field, select the status that the issue should be moved to.

<figure><img src="/files/yeS4TsOyFHp21cV67z99" alt=""><figcaption><p>Select Workflow Transition</p></figcaption></figure>

If there are multiple transitions to this destination status, the preferred one can be chosen in the **Use transition** field by setting the ID or the name of the transition.

<figure><img src="/files/3igi33AkOVv81vtUiOnd" alt=""><figcaption><p>Select Transition Use</p></figcaption></figure>

&#x20;After a name is specified, regexp can be used as well.&#x20;

{% hint style="info" %}
Note: Only one regexp is allowed.
{% endhint %}

By default, the first found transition is used for moving the issue to the required destination status.

{% hint style="warning" %}
Important: If you want to execute a transition as a customer on a service management request, don't forget to add that transition to the portal as described [here](https://support.atlassian.com/jira-service-desk-cloud/docs/show-a-workflow-transition-in-the-portal/).
{% endhint %}

## &#x20;<a href="#mailhandleractions-createcustomer" id="mailhandleractions-createcustomer"></a>