# Executing workflow transitions

The **Execute transition** can execute transitions on the issue. In the **Destination status** field, select the status that the issue should be moved to.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FXdKdrBf8dYMgFRIaKdSX%2Frules_3.png?alt=media&#x26;token=e82de433-00cb-4204-94a3-4db8e87b2511" alt=""><figcaption><p>Select Workflow Transition</p></figcaption></figure>

If there are multiple transitions to this destination status, the preferred one can be chosen in the **Use transition** field by setting the ID or the name of the transition.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FOpmL1Zs3GR22mMl4U4hg%2Frules_4.png?alt=media&#x26;token=6be026ab-de1d-41ec-8300-59f89fe62460" alt=""><figcaption><p>Select Transition Use</p></figcaption></figure>

&#x20;After a name is specified, regexp can be used as well.&#x20;

{% hint style="info" %}
Note: Only one regexp is allowed.
{% endhint %}

By default, the first found transition is used for moving the issue to the required destination status.

{% hint style="warning" %}
Important: If you want to execute a transition as a customer on a service management request, don't forget to add that transition to the portal as described [here](https://support.atlassian.com/jira-service-desk-cloud/docs/show-a-workflow-transition-in-the-portal/).
{% endhint %}

## &#x20;<a href="#mailhandleractions-createcustomer" id="mailhandleractions-createcustomer"></a>
