Executing workflow transitions

The Execute transition can execute transitions on the issue. In the Destination status field, select the status that the issue should be moved to.

Select Workflow Transition

If there are multiple transitions to this destination status, the preferred one can be chosen in the Use transition field by setting the ID or the name of the transition.

Select Transition Use

After a name is specified, regexp can be used as well.

Note: Only one regexp is allowed.

By default, the first found transition is used for moving the issue to the required destination status.

Important: If you want to execute a transition as a customer on a service management request, don't forget to add that transition to the portal as described here.