Email This Issue
📈 Marketplace❓ Support❤️ Feedback🏠 META-INF Apps
Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
Powered by GitBook
On this page
  • Behaviour details
  • Explanation of the error
  • How to solve it

Was this helpful?

  1. FAQ

No recipients error in outgoing emails

This guide aims to help you find a reason behind emails that are not sent out but placed in the error queue with the "no recipients" error.

PreviousMigration with unsupported Jira versions causes errorsNextHow-to add custom macro to email Template?

Last updated 3 years ago

Was this helpful?

Behaviour details

When you try to send a notification or a post-function email with Email This Issue, you might experience that some of your emails are not being sent.

Instead, they pile up in the Outgoing queue - Error queue. When you click on the queue item to expand it, the logs show that there are "No recipients":

Explanation of the error

In the case of these errors, the emails are already created and they would be sent, but we cannot resolve the recipients (To or CC or BCC). If there is at least one valid email address in the recipients' list, we send the email to the valid address and this error is not displayed.

These errors are only present in emails sent by Email This Issue, Jira emails are not displayed in our logs.

In other words, the "no recipients" error is present when the only recipients in the outgoing email should not receive it due to certain restrictions.

After creating the email, we place it in the Outgoing mail queue for delivery. When this is not possible, we move it to the error queue and log the reasons for the delivery failure.

The reason for failure, in this case, is that there is a restriction in the Email This Issue settings that prevents all of the recipients from receiving the email (this could be only one recipient as well, for example when the reporter is the recipient but the "Include own changes" toggle is disabled in the notification settings).

These restrictions can be either settings in the notification or the post-function features, or if the recipient restrictions menu settings do not allow for the email to be sent out (either the recipient is NOT on a whitelist or IS on a blacklist).

How to solve it

There are some general reasons for this particular error are below, please always make sure to check these first:

  • if the recipient is inactive.

  • If your recipients are custom field values, always make sure that these custom fields have valid values at the time of sending the email

If these don't check out, follow the below steps depending on the type of email that is in your error queue.

Notification emails sent by Email This Issue

  • check that the recipients have access to the issue based on the JQL filter of the event notification (if you have JQL set up)

  • make sure that the Include Own Changes option is enabled. If not, enable it.

  • if your recipients are custom field values, make sure that we receive the values before creating the email. Some third-party addons can affect this, let us know in your support request if that's the case.

Workflow post-function emails sent by Email This Issue

  • check that the recipients have access to the issue based on the JQL filter of the post-function (if you have JQL set up)

  • if your recipients are custom field values, make sure that we receive the values before creating the email. Some third-party addons can affect this, let us know in your support request if that's the case.

if the recipient restrictions apply to the recipient(s). To check this, navigate to Email This Issue administration - recipient restrictions and make sure that your settings match your requirements. For more information on Recipient restrictions, click .

Please check and correct the following items in your :

Please check and correct the following items in your :

❓
here
Email Notification Schemes settings
Wokflow post-function settings
Example of a "No recipients" error in the Error Queue