Email This Issue
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Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
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On this page
  • Restricting on Project Roles, Groups and Custom Fields
  • Blacklisting and whitelisting recipients
  • Excluding external recipients

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  1. Administration

Recipient Restrictions

PreviousPermissionsNextIncoming Mail Connections

Last updated 3 years ago

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The Recipient Restrictions page can be used for imposing restrictions on the recipients users may specify when sending manual or automated emails. To reach this setting, go to the Outgoing Mails configuration tab and choose Recipient Restrictions under the RESTRICTIONS menu item.

Restricting on Project Roles, Groups and Custom Fields

Recipient restrictions allow you to hide certain recipient options from every screen where you can select recipients. E.g. if you select Project Roles here, you will not be able to add them as recipients in manual or automated emails. You can filter the following:

  • Project Roles

  • Groups or Custom Fields.

Restrict recipients in the following way:

  1. Select the recipient categories in the picker which you want to filter out.

  2. Enter one or more regexps in the text area.

  3. Put one expression in one line. The values (project role name, group name, custom field name or custom field id) which match the regexp will be filtered out.

Important: It does not mean that emails will not be sent to member of the selected roles. Same applies to Groups and Fields.

Blacklisting and whitelisting recipients

Using regular expressions, limit to or exclude email addresses and email domains when sending emails. Blacklisted recipients may be selected while composing the emails, but they are filtered out during delivery.

Excluding external recipients

To completely remove the possibility to send emails outside your Jira user base, enable this option. Even if email addresses are added to the emails, they will be filtered out during email delivery.

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