For the complete documentation index, see llms.txt. This page is also available as Markdown.
Adding recipients to Request Participants
The Add to Request Participants action adds the selected recipients to the Request Participants list.
If the customer does not exist, the action creates a customer with the email address and adds them as customer to the project before adding them to the Request Participants.
If the customer already exists, but is not a customer on the Service Management project, the action adds them to the project as customers, then adds them to the Request Participants.
Note: This does not add newly created customers. To achieve that, do the following:
Add a Create customer action.
Add an Add to Request Participants action with the To checkbox selected.
