# Adding recipients to Request Participants

The **Add to Request Participants** action adds the selected recipients to the **Request Participants** list.

* If the customer does not exist, the action creates a customer with the email address and adds them as customer to the project before adding them to the Request Participants.
* If the customer already exists, but is not a customer on the Service Management project, the action adds them to the project as customers, then adds them to the Request Participants.

![](/files/-MlQ7WdJ-nyQAdmvxLX6)

{% hint style="info" %}
**Note**: This does not add newly created customers. To achieve that, do the following:

1. Add a **Create customer** action. 
2. Add an **Add to Request Participants** action with the **To** checkbox selected.
   {% endhint %}


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