> For the complete documentation index, see [llms.txt](https://docs.meta-inf.hu/email-this-issue/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meta-inf.hu/email-this-issue/adding-editing-a-mail-handler/email-this-issue-for-jira-cloud-mail-handler-actions/adding-recipients-to-request-participants.md).

# Adding recipients to Request Participants

The **Add to Request Participants** action adds the selected recipients to the **Request Participants** list.

* If the customer does not exist, the action creates a customer with the email address and adds them as customer to the project before adding them to the Request Participants.
* If the customer already exists, but is not a customer on the Service Management project, the action adds them to the project as customers, then adds them to the Request Participants.

![](/files/-MlQ7WdJ-nyQAdmvxLX6)

{% hint style="info" %}
**Note**: This does not add newly created customers. To achieve that, do the following:

1. Add a **Create customer** action. 
2. Add an **Add to Request Participants** action with the **To** checkbox selected.
   {% endhint %}