Release Notes
The 'Built-in evaluation SMTP' was deactivated from August 2023 onwards.
In case you were actively using this connection, please create a custom Outgoing Mail Connection as soon as possible, otherwise your emails won't be sent.
Already failed emails may be found in the error queue and can be re-sent after fixing the configuration.
Check out the brand new visual mail handler editor. It is an intuitive, fast, and beautiful user interface on top of your existing and new mail handlers. Build your email processing logic via this visual interface and understand the rules at a glance. Switch back and forth between the classic and the new UI to feel the difference.

Approve or decline service requests via email. The new Approve and Decline actions in the mail handlers allow the designated approvers to make their decisions and respond via email. Approve or decline? Simply extract the decision from the email itself.

After a major release, get a grasp on the important changes in our new pop-up window.
- Mail Handler's setting field with 'group0' value is fixed
- Reply / Reply all feature is restored for outgoing emails
- Improved querying and sorting of Audit Log items
- Improved page load time for Manual Email Configurations screen
- Resolved rare cases of stuck queue items due to an attachment link redirection issue
- Minor security fixes
- Extended features in Cloud Mail Handler:
- New Conditions for conditional processing
- Sender is member of group
- Sender is member of project role
- Issue matches query
- Email sender is unknow
- Header in Email Content condition
- New filters
- Filter out emails sent by unknown senders
- Filter out email by content
- Option for overriding from address in Email Notifications (instead of the preset one in Outgoing Mail Connection)
- Adapt to Jira's changes in attachment and thumbnail handling
- Fixed Add comment visibility error in Mail Handler UI
- Fixed word break for Audit Log entry headers
- Fixed UI for Host field in Outgoing and Incoming Mail Connection
Extended features in Cloud Mail Handler:
- set value from email for the following field types
- multi-select list custom fields
- Summary
- Description
- Due date
- cascade custom fields
- date/time custom fields
- Labels (for work management and software projects only)
- set fields with value expressions
- default value for setting fields.
- Improved search when enabling Incoming Mail Connections.
- Support for custom hostnames used with Microsoft OAuth.
- security fixes
- fixed "show all" link in Email Audit Log
What's new
- Extended features in Cloud mail handler:
- set value from email header
- set manual value
- set single-select value (radio button, dropdown)
What's fixed
- Fixed initialization of fields during create issue action
- Organizations field is now rendered in templates
What's fixed
- Fixed sorting of scope-aware entities
What's new
- Our EU cloud hosting infrastructure is live, Data Residency in the EU is now avaliable
What's fixed
- Fixed the issue with inline image attachment size
- The recipient restrictions will now accept user groups
- Various other minor bugfixes
What's new
- Manual Email - Visual accessibility improvements, support for zooming in.
- Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.
What's fixed
- Improvements in Jira Event Handling processing for Notification Emails
- Deleted projects won't cause issues while loading Email Handler's Rules and Actions tab.
- Inline attachments can be correctly added to comments by customers.
- Issue creation from emails is possible when description field is hidden on the customer portal.
- Removed Integrity Check from the UI.
What's new
What's fixed
- Enhanced the events handling coming from the Jira
What's new
- Shared Mailbox Support is now available for Microsoft Outlook
- Improvements made for comments added by the default reporter
- Display attachment thumbnails in comments added by the default reporter
What's fixed
- Users were not recognised when multiple emails were sent in under 1 minute and customer creation was active - this is now fixed
- Issue type and Status multiplication issue fixed
- If email's subject or body contains NULL character processing fails - fixed
- Template subject is now correct when template are choosen from the list
- Inlined images no longer missing from the Email Log
- Add comments action now works without a Request Type
- POP3 can delete emails again depending on mail server settings
- Webhooks are now working properly with MS Teams and logging is extended
What's new
What's fixed
- Increased robustness of our alerting system (webhooks).
- Improved logging and user feedback on errors during OAuth2 authorization process.
- Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
- Solved attaching issues with inlined images and logos.
- Enhanced the resilience of our database for storing text inputs.
- Date type fields in templates are rendered correctly again.
What's new
- Incoming Connection protocol log added
- Folder Support for IMAP connections
What's fixed
- Filtered-out emails shall be marked as read
- txt attachments filling the description
- Other security fixes
- NullPointerException in custom field rendering
- Could not save Microsoft365 refresh token due to insufficient database field length
- Error when opening Mail handler
- One email stops processing
- Security improvements
New Features
- Allow saving participants' name using Set issue field actions
Bugfixes
- special characters escaped in user picker
- Reply all - to recipients are missing
- Ability to create issues if mail body is empty and the Description field is required
What's new
- Receive alerts if outgoing/incoming email connections or your mail handlers fail to work (documentation) - read our official announcement
- Support for multiline text custom fields as a recipient
- Filter out attachments added via internal comments from Notifications and Post functions (documentation)
What's fixed
- Handle multi-line subjects in incoming emails
- Mail handler cannot comment on subtask in JSM issues
- "Added in last operation" missing from Attachments dropdown in post functions
- "Attachments added with the last operation" does not work in notifications.
- Special character encoding problems in recipient selectors
- HTML escaping in outgoing emails
- Minor XSS security problem fixed
- Add notification message to Incoming Mail Queue
- JQL filter in Mail Handler now accepts $!group variables
New Features
- Override issue lookup in Mail Handler by regex on email fields and JQL
- Client Credentials reworked using AtlasKit UI framework by Atlassian
- Add comments and attachments to Service Management Requests in the mail handler
Bugfixes
- Attachment policy "Added in the last operation" not working in post-functions
New Features
Bugfixes
- [JETIC-1356] - Mail Handler action: create customer is not providing a full lookup of all the SD Projects in JIRA SD Cloud
New Features
Improvements
Bugfixes
New features
New features
- [JETIC-1055] - Add warning in mail handler log if an agent and customer exists with same email address
Improvements
Bugfixes
Improvements
Bugfixes
Bugfixes
New features
New features
Improvements
- [JETIC-1041] - Add support for <test@example.com> and [test@example.com] email format in Manual Email input fields
Bugfixes
New features
Bugfixes
Bugfixes
- [JETIC-1150] - Outgoing Event notification, Workflow PF emails disappear when it should go to Error Queue
Bugfixes
Improvements
Bugfixes
Bugfixes
Bugfixes
- [JETIC-1089] - Customer gets created but notification/post function generated email is not received by the new customer
Bugfixes
Improvements
Bugfixes
New features
Improvements
Bugfixes
Bugfixes
Bugfixes
New features
Improvements
Bugfixes
New features
Improvements
Bugfixes
New features
Improvements
Bugfixes
Bugfixes
Bugfixes
New features
Improvements
Bugfixes
Bugfixes
JETIC-894 - Outgoing mail queue tab returns "Error. Can not open page! Please try again by using reload in your browser!"
Improvements
Improvements
Bugfixes
Improvements
Improvements
Improvements
Bugfixes
Improvements
Bugfixes
Task
Bugfixes
New features
Bugfixes
Task
JETIC-702 - Notify Customers about upcoming IP change, see more: Cannot send through custom SMTP server, firewall blocks the add-on's IP
Bugfixes
Bugfixes
Bugfixes
Bugfixes
Improvements
Bugfixes
Bugfixes
New Features
Improvements
Bugfixes
Improvements
Various performance improvements
New Features
Improvements
Bugfixes