Release Notes
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The Configuration Assistant provides a fast, guided way for administrators to create a basic, bi‑directional Email This Issue configuration. With just a few clicks, you’ll get a randomly generated email address and all the supporting connections, handlers, and schemes you need to send and receive emails in Jira—perfect for evaluating the add‑on’s capabilities before rolling out a production setup.
See details here:
From this release, it is possible to set Assets custom fields from incoming emails by AQL query.
Mail Handler Else/If conditions with AND/OR operator
Small UI bugs
The app adopted the upcoming Atlassian Cloud REST API changes regarding JQL validation and searching issues using JQL expressions.
Normally, the user experience should not be affected, but it is conceivable that some already existing configurations might produce runtime errors due to the more restrictive nature of the new API (which could not be validated and enforced at the time of configuration).
Affected areas:
The issue lookup ('Find issue' tab) Mail Handler's email processing based on custom JQL ('Lookup by JQL' section), which may be manifested in failing email processing.
The validation of any JQL expressions throughout the app (when saving the entity).
Todo: If you encounter any Mail Handler error that is bound to issue lookup, please revisit your Mail Handler configuration and re-validate your custom JQL expressions (by saving the Mail Handler configuration again). The new validation process shall inform you about potential errors introduced by the restrictions of the new API.
Email This Issue is now listed as a Forge app on Marketplace
Technically speaking, as a result of a transformation process, our app is now runs on Atlassian's Forge platform, but remained unchanged in its internal nature. Thereby it is considered a harmonised/hybrid application, which Atlassian calls Connect-on-Forge.
It's important to note that there is no effective change in the user experience, apart from some administrative changes and the app listing (presentation) on the Atlassian Marketplace. The app's new Cloud Marketplace version is 2.0.0 as of 4th April and 2.1.0 as of 9th April, respectively.
For existing customers, there is nothing to do upon this change, the app will automatically get the corresponding update in the background on all Cloud sites affected.
Support for Atlassian Government Cloud (AGC)
For U.S. Government customers requiring FedRAMP-compliant operation, Atlassian's new AGC offering became recently available. The Email This Issue app joined the list of approved applications, i.e. the app is now compatible with Atlassian's AGC environment reserved for U.S. Government tenants.
Attachment filters
From this release, Attachment filters for Mail Handlers' Add comment and Create issue actions can be found separately under the Attachment Filters menu point. A new filter (File Type and Size) is available in addition to the existing filters so far.
However, the already set Attachment policies in Mail Handler still work properly, it is strongly recommended to migrate to the new Attachment Filters. To facilitatet this change, Migrate button is available in the concerned Mail Handlers' Add comment and Create issue actions.
For further information please visit the following site:
New UI for Manual Email Screen and Emails tab
A brand new UI is available for Manual Email Screen and for the Emails tab.
Extended support for rendering Assets field data in Email Templates
It is now possible to render specific attributes only from Assets fields instead of rendering the whole content in Email Templates.
For further information, please visit the following page:
Rendering Assets content by AQL search in Email templates is supported as well. See the corresponding documentation here:
Support for rendering Assets field data in Email Templates It is now possible to render Assets data in Email Templates. The limitation is that all the attributes of an Assets object contained in an Assets custom field will be rendered and sent out, regardless of what can be seen in the field on the issue. Hidden fields are also included if the Assets Macro is used in a Template.
For more information please visit the following page:
Attach the original email to an issue as an .eml file
From this release, it is possible to attach .eml files when an issue is created or commented on by email. Choose the option in the Mail Handler Create or Comment action.
The Administration Menu UI was improved for better performance and user experience.
Mail Handler UI fix for Handlers with many connections
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Workflow Post Function edit screen
Workflow Post Function list page
Sender Email Address Filter
Incoming Mail Queue
Incoming Mail Log
Email Audit Log
What's fixed?
Fixed bracket handling in attachment names
What's fixed?
Fix original message-id not being added to reply and reply-all emails
Fix #renderComment macro returning wiki-markup content
Fix $changeLog missing from Issue Updated notifications
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Manual Email Configurations
Advanced Email Configurations
Notification Schemes
Email Notifications
Outgoing Mail Queue
What's fixed?
Recipient restrictions can again handle more, than one email address
Minor security fix
What's new?
Various UI screens got improved for a better performance and user experience, such as the Templates, Responses, and Recipient Restrictions pages.
What's fixed?
Improved special character handling when new attachment is added to the issue
Improvements in JQL filtering
Other technical/maintenance-related updates
System Notifications Webhook
Notifications about system-related events that are unique to a Jira instance can be sent via System Notifications Webhooks. E.g.: rate limiting caused by substential Jira events.
What's fixed?
Incoming Emails with missing body is handled properly
RenderLastComment macro in Email Templates is fixed
Setting labels in the Update Issue Action is fixed
More informative logging in case of disabled sender users
Email Security
The app is now able to parse and process incoming S/MIME encrypted emails.
Attachments can be uploaded on the Manual Email Screen
Uploading files as attachments to the Jira issue before sending out an email is possible now directly from the Manual Email Screen (while editing the message), considering and applying Jira site limitations.
Default reporter for Mail Handlers is now required
A technical user with elevated grants is now mandatory, while configuring Mail Handlers to correctly cover particular use cases. However, a repeated attempt with this user upon failure is not occurs by default. Existing Mail Handler can operate in the background without default reporter provided. Assigning a default reporter is mandatory upon next editing only.
Cropping comments if limit is exceeded
The app now cuts the excess text on comments in case the character limit is exceeded, which is 32 000.
auto-reply emails are now sent on behalf of the Default reporter
handling special characters in attachment names
other bugfixes
Manual Email Screens appear in iFrame, as a pop-up
This feature should solve some performance problems. Loading time would decrease and redirect issues would be resolved.
Custom Sender Address and Name can be set for Auto-Reply emails
It is now possible to set a custom address (as long as it is supported by the mail client) and a custom name in the Handler for Auto-Reply emails.
Small fixes for new Mail Handler, such as
fixed changing 'Set field value' mode
fixed customers in project roles condition error
fixed "matches/not matches" condition errors
Improved user experience upon sending a manual email (issue loading with optional user interaction if needed)
Fixed JQL-based issue lookup in mail handlers
Support for Microsoft Graph API Connections in Outgoing Mail Connections
As the second part of supporting Microsoft Graph, the feature is now available for Outgoing Mail Connections too. It is also possible to use Microsoft Graph Outgoing Connection with a shared mailbox.
Instead of the pop-up message a new checkbox is available on the Manual Email screen for those who wish to send a second email right away.
Email this Issue used to use group names to identify groups in recipient picker fields. As Jira introduced group IDs instead of group names, we also started to use group IDs in Email this Issue. On the UI groups are still displayed by their names, but from now on groups are mostly saved by their ID in the database. Exception: Recipient restrictions and Mail Handler Comment Visibility are saved both by ID and name.
Small fixes for the new Mail Handler UI, such as
fixed saving for Role restricted comment
false JQL validation caused error in saving the handler
Fix for emails with too long (longer than 255 characters) summary
Fixed Incoming Graph API Connections for Jira 9.11 and above
Support for Microsoft Graph API Connections in Incoming Mail Connections
As the first part of supporting Microsoft Graph, the feature is now available for Incoming Mail Connections. From now on, it is possible to set a Microsoft Graph Incoming Connection with OAuth authorization, as a more secure way of reaching your emails. It is also possible to use Microsoft Graph Incoming Connection with a shared mailbox.
Requeue button for Outgoing Error Queue
Emails that have been landed in the Outgoing Error Queue can be requeued in just one click.
Search option for Mail Connections
Both Outgoing and Incoming Mail connections can be filtered by the new search functionality.
Small fixes in the new Mail Handler UI (beta).
Fix for messages with too long message IDs.
Saving multiple recipient restrictions on the same site is prevented.
User profiles can be opened from Email Log items.
The 'Built-in evaluation SMTP' was deactivated from August 2023 onwards.
In case you were actively using this connection, please create a custom Outgoing Mail Connection as soon as possible, otherwise your emails won't be sent.
Already failed emails may be found in the error queue and can be re-sent after fixing the configuration.
Check out the brand new visual mail handler editor. It is an intuitive, fast, and beautiful user interface on top of your existing and new mail handlers. Build your email processing logic via this visual interface and understand the rules at a glance. Switch back and forth between the classic and the new UI to feel the difference.
Approve or decline service requests via email. The new Approve and Decline actions in the mail handlers allow the designated approvers to make their decisions and respond via email. Approve or decline? Simply extract the decision from the email itself.
After a major release, get a grasp on the important changes in our new pop-up window.
Mail Handler's setting field with 'group0' value is fixed
Reply / Reply all feature is restored for outgoing emails
Improved querying and sorting of Audit Log items
Improved page load time for Manual Email Configurations screen
Resolved rare cases of stuck queue items due to an attachment link redirection issue
Minor security fixes
Extended features in Cloud Mail Handler:
New Conditions for conditional processing
Sender is member of group
Sender is member of project role
Issue matches query
Email sender is unknow
Header in Email Content condition
New filters
Filter out emails sent by unknown senders
Filter out email by content
Option for overriding from address in Email Notifications (instead of the preset one in Outgoing Mail Connection)
Adapt to Jira's changes in attachment and thumbnail handling
Fixed Add comment visibility error in Mail Handler UI
Fixed word break for Audit Log entry headers
Fixed UI for Host field in Outgoing and Incoming Mail Connection
Extended features in Cloud Mail Handler:
set value from email for the following field types
multi-select list custom fields
Summary
Description
Due date
cascade custom fields
date/time custom fields
Labels (for work management and software projects only)
set fields with value expressions
default value for setting fields.
Improved search when enabling Incoming Mail Connections.
Support for custom hostnames used with Microsoft OAuth.
security fixes
fixed "show all" link in Email Audit Log
What's new
Extended features in Cloud mail handler:
set value from email header
set manual value
set single-select value (radio button, dropdown)
What's fixed
Fixed initialization of fields during create issue action
Organizations field is now rendered in templates
What's fixed
Fixed sorting of scope-aware entities
What's new
Our EU cloud hosting infrastructure is live, Data Residency in the EU is now avaliable
What's fixed
Fixed the issue with inline image attachment size
The recipient restrictions will now accept user groups
Various other minor bugfixes
What's new
Manual Email - Visual accessibility improvements, support for zooming in.
Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.
What's fixed
Improvements in Jira Event Handling processing for Notification Emails
Deleted projects won't cause issues while loading Email Handler's Rules and Actions tab.
Inline attachments can be correctly added to comments by customers.
Issue creation from emails is possible when description field is hidden on the customer portal.
Removed Integrity Check from the UI.
What's new
What's fixed
Enhanced the events handling coming from the Jira
What's new
Shared Mailbox Support is now available for Microsoft Outlook
Improvements made for comments added by the default reporter
Display attachment thumbnails in comments added by the default reporter
What's fixed
Users were not recognised when multiple emails were sent in under 1 minute and customer creation was active - this is now fixed
Issue type and Status multiplication issue fixed
If email's subject or body contains NULL character processing fails - fixed
Template subject is now correct when template are choosen from the list
Inlined images no longer missing from the Email Log
Add comments action now works without a Request Type
POP3 can delete emails again depending on mail server settings
Webhooks are now working properly with MS Teams and logging is extended
What's new
What's fixed
Increased robustness of our alerting system (webhooks).
Improved logging and user feedback on errors during OAuth2 authorization process.
Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
Solved attaching issues with inlined images and logos.
Enhanced the resilience of our database for storing text inputs.
Date type fields in templates are rendered correctly again.
What's new
Incoming Connection protocol log added
Folder Support for IMAP connections
What's fixed
Filtered-out emails shall be marked as read
txt attachments filling the description
Other security fixes
NullPointerException in custom field rendering
Could not save Microsoft365 refresh token due to insufficient database field length
Error when opening Mail handler
One email stops processing
Security improvements
New Features
Allow saving participants' name using Set issue field actions
Bugfixes
special characters escaped in user picker
Reply all - to recipients are missing
Ability to create issues if mail body is empty and the Description field is required
What's new
Support for multiline text custom fields as a recipient
What's fixed
Handle multi-line subjects in incoming emails
Mail handler cannot comment on subtask in JSM issues
"Added in last operation" missing from Attachments dropdown in post functions
"Attachments added with the last operation" does not work in notifications.
Special character encoding problems in recipient selectors
HTML escaping in outgoing emails
Minor XSS security problem fixed
Add notification message to Incoming Mail Queue
JQL filter in Mail Handler now accepts $!group variables
New Features
Override issue lookup in Mail Handler by regex on email fields and JQL
Client Credentials reworked using AtlasKit UI framework by Atlassian
Add comments and attachments to Service Management Requests in the mail handler
Bugfixes
Attachment policy "Added in the last operation" not working in post-functions
New Features
Bugfixes
New Features
Improvements
Bugfixes
New features
New features
Improvements
Bugfixes
Improvements
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Bugfixes
New features
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Improvements
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Improvements
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Improvements
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New features
Improvements
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Bugfixes
New features
Improvements
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New features
Improvements
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New features
Improvements
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New features
Improvements
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Bugfixes
Improvements
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Improvements
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Improvements
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Task
Bugfixes
New features
Bugfixes
Task
Bugfixes
Bugfixes
Bugfixes
Bugfixes
Improvements
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Bugfixes
New Features
Improvements
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Improvements
Various performance improvements
New Features
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Improvements
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New features
Improvements
Fixed POP3 handling and improved performance when fetching emails from incoming mail accounts
Bugfixes
Improvements
Bugfixes
Bugfixes
Bugfixes
Bugfixes
Fixed attachments from issues sent out in emails were empty
New features
Improvements
Bugfixes
New features
This version needs "Act as user" scope. This will be used later to provide better user experience.
Improvements
When built-in SMTP server is used, the "reply to" field is set to jira@.atlassian.net. This way replies to outgoing emails can be sent back to Jira easily.
New features
In manual email screen attachments can be embedded in WYSWYG editor by clicking the "clips" button
JSD Request Participants can be added as recipients
Improvements
Email Notifications process every matching event, not only the first one
Bugfixes
Inline attachments were missing due to architectural changes in Atlassian Cloud
New features
Component Lead can be used as a recipient
Improvements
Redesigned Recipient Restrictions and Details in the workflow
Bugfixes
Could not set non-default SMTP server in Advanced Email Configuration
Fixed time zone in Error Queue listing
renderLastComment macro did not work in templates
Add-on user could be selected as recipient
Minor user interface related fixes
Initial version of Email This Issue for Jira in the Atlassian Cloud.
Features
Sending emails from Workflow Post Functions
Sending event based emails from Notification Schemes
Send issues in email manually
Advanced Email Configurations to easily override default settings
Highly customizable mail Templates and Canned Responses
Useful administrative functions like Email audit log and Mail queue
Add global restrictions on recipients
Configurable SMTP servers
is available
In-app links point to our .
Our answer to the : introduced new template macros.
improvement, new UI
Receive alerts if outgoing/incoming email connections or your mail handlers fail to work () - read our
Outgoing Email status visible in Email Audit Log ()
Outgoing Connection improvements: new UI, default outgoing connection ()
Filter out attachments added via internal comments from Notifications and Post functions ()
[] - Show reason of failure from server
[] - Mail Handler action: create customer is not providing a full lookup of all the SD Projects in JIRA SD Cloud
[] - Workflow post functions list shows error
[] - Deleting canned response provokes an exception
[] - sender thread limit exceeded on MS
[] - Misleading error message when host is invalid
[] - Cannot refresh OAuth token in SMTP servers
[] - Reply/Reply all/Forward this email from the issue's Emails tab
[] - Disable failing mail accounts after X failed fetching attempts
[] - Reply template
[] - Retrieve the user name for OAuth2 using Google REST API
[] - Escape html in Notification Event BODY
[] - Increase timeouts in outgoing server
[] - SSL error when testing SMTP connection
[] - Can not delete Mail Account
[] - General render commenting macros
[] - Update custom field by first sent date
[] - Office365 SMTP with OAuth2 in JETIC
[] - Office365 IMAP with OAuth2 in JETIC
[] - Office365 OAuth2 support
[] - Is Agent support in templates
[] - Add warning in mail handler log if an agent and customer exists with same email address
[] - Allow configuring custom Reply-To address
[] - Limit connection testing in IMAP/SMTP accounts
[] - Workflow Post Functions listing improvements
[] - Update issue from mail action fails if not executed as admin or project admin
[] - WPF shows error after deletion
[] - XSS vulnerability in Mail Handler Configurations
[] - Active Queue - stuck up emails
[] - Emails with incorrect HTML structure can not be opened in Email Tab
[] - Special HTML characters from summary are encoded incorrectly in template body
[] - HTML characters from Custom field in Subject are encoded incorrectly
[] - Image thumbnails were missing in sent emails
[] - Cannot save Mail Handlers with lot of actions
[] - Recipients were missing when sent email was added as Jira comment
[] - New StringUtils helper in templates
[] - Filtering in incoming and outgoing queues
[] - OAuth2 support for SMTP/IMAP in GMail/GSuite
[] - Correctly parse inline and attachment parts sent from JETIC, GMail, Outlook, Apple
[] - Add support for <test@> and [test@] email format in Manual Email input fields
[] - Generate iOS compatible email structure
[] - Images added using "new Jira issue screen" are missing in the manual email screen
[] - Outgoing Queue issue link does not work in new UI
[] - Ignore duplicated attachments by content
[] - Wrongly encoded accented characters
If HTML encoding problems are encountered in outgoing emails, please refer to our
[] - Mail handler can not access requests when executed as customer
[] - Outgoing Event notification, Workflow PF emails disappear when it should go to Error Queue
[] - JSD comments longer than 32767 are not accepted by Jira in rare cases
[] - Mail Handler Failing when adding attachment at request creation
[] - Added Recently in Workflow Post Function is Sending all Attachments Instead
[] - Wait for attachments in Create event notifications
[] - Execute transition fetching on behalf of the current user when executing transitions
[] - Fallback to default reporter when issue not found or no permission
[] - Embedded images of incoming emails are not displayed in email audit log
[] - Hidden characters in filenames causes rejection when adding to Jira
[] - Customer gets created but notification/post function generated email is not received by the new customer
[] - Some HTML emails fails to render in the Emails Tab
[] - Can't open user profiles from email list in issue screen
[] - Can not add attachments when unallowed characters are in the filename in JSD
[] - Custom field and special recipients were missing in workflow post functions
[] - Merge recipient address input boxes
[] - Find issues by email headers (References/In-Reply-To) in Mail Handlers
[] - Fallback to default reporter in Mail Handlers
[] - Suppress Issue/request created notification
[] - Suppress notification when attachment is added via JSD comment
[] - Reverse ordering by default in incoming and outgoing queues
[] - Request Type avatar is not embedded
[] - cannot delete default reporter
[] - baseurl is inserted before mailto
[] - Cannot send mail: No recipients
[] - Receiving Error Message in sending email
[] - isServiceDeskAttachmentUrl throws NPE
[] - NullPointerExceptionwhen sending email
[] - xml entities in outgoing email
[] - Adding Bulk email header is configurable
[] - Queues can be emptied by administrators
[] - Process issue commented event if comment was added by Email This Issue
[] - Recipient Restrictions - Regexp filtering for Project Roles / Groups / Custom fields
[] - Configurable file and image embedding in "Advanced Email Configuration"
[] - Delete entries from Incoming Mail Queue
[] - Incoming global black and whitelisting email adresses
[] - Clean Outgoing error queue
[] - Improve Comment Rendering - Render Comments in Reverse Order
[] - Increase time window from 1 sec to 1 min for "Recently added attachments"
[] - Can't manually add email addresses with only one character leading the @-sign
[] - Emails without recipients are lost
[] - Images are missing from right sidebar in Manual Email
[] - Unable to execute a transition
[] - Incoming mail rule "IF To/cc addresses" doesn't work
[] - Cannot execute Add to Request participants with Create Customer
[] - Copy-pasted images are missing from manually sent emails in SD
[] - Apostrophes from sent emails are encoded incorrectly
[] - Filter attachments by regexp for filename
[] - Modify "Add sender to request participants" to enable parsing TO/CC/BCC/From the incoming mail
[] - Extend audit log search to recipients
[] - Cannot add or edit Mail handler (more than 100 request types in Jira)
- Do not embed image if "data-embed" attribute tells it in the img tag
- Use "Mail handler" as trigger in Advanced Email Configuration
- Filter request types based on the selected project
- filter issue types based on selected project
- Improve set field value action logging
- Both "Email" and "Email This Issue" options appear in the issue action (3-dots - more options button) menu on the new view issue screen
- "Delete all in search" button doesn't work
- Update "Request participants" field not working
- No recipients could be resolved
- Sender user not found in Mail Handler
- stop fetching emails with starttls
- Configurable bulk, loop and DSN filters in mail handlers
- Configurable mail filters
- Add logs for Mail Accounts without Mail Handlers
- Filter request types based on the selected project
- Improve SetFieldValue action to find in text
- Skip mail accounts without mail handler
- For very big mail boxes download emails in chunks
- mails are fetched if a mail account is deleted
- Users no long shown in the email tab of tickets
- Mail account stops fetching emails
- Outgoing mail queue tab returns "Error. Can not open page! Please try again by using reload in your browser!"
- error log: reason: null
- Improve logging when cannot extract recipients
- Error: mailItem.getIssueSummary mailItem.getIssueKey)
- Get my permissions resource will require a permissions query parameter
- Customize NotFound error page
- Add logs for Mail Accounts without Mail Handlers
- Skip mail accounts without mail handler
- For very big mail boxes download emails in chunks
- Not fetching mails for new Accounts
- JETIC db performance
- Cannot delete Mail Account
- remove customer notification about ip change
- Attachments with non-ascii characters are not added to the request
- Display Mail Accuont last fetch info
- Mail Handler stop processing emails in rare cases
- Notify Customers about upcoming IP change, see more:
- Help goes to Not Permitted
- Attachments with non latin characters in filename were not sent
- Mail Handler stop processing emails in rare cases
- Non latin characters from custom field not parsed properly in email Subject
- Can not extract email address from mail body using regex
- Cant add external addresses to text custom field
- Cannot create ticket if user does not have modify reporter permission
- Customer notified when creates an issue with attachment
- Set field value should be only available under Create or Update issue
- line breaks are removed in plain text emails
- Mail-Handler // Incorrect email extraction (Wrong: Text-format; Correct: HTML-format)
- Error when storing recipients during send
- CommentVisibility "all" not working
- Internal comments are handled as public for invalid requests (without request type)
- Safari 12 dialog does not work on sending manual email
- Emails tab not working for users with + sign in username
- Epic is loaded only in case of SW projects
- Improve Service Desk attachment handling
- Set field with built-in fields (reporter, assignee)
- Attachment upload fails with timeout
- attachment without extension cause processing error
- changelog filter ignored
- Add Service Desk link to portal from the mail templates
- Add option to restrict comments added by mail handlers
- Set Field Value
- Add source trigger type to mail templates
- Add Sender to Request participants Action
- Display From Address in email preview
- Convert inline (BASE64) images to real attachments in manually sent emails
- Add image attachment inline when manually sending issue
- Recognize attachments
- incoming log query optimization
- Include own changes works incorrectly
- Add comment throws NPE if no issue found
- Copy-pasted images are not shown
- image names are duplicated
- Set Field Value
- worklog event ignored
- Loading audit logs takes much time
- CreateCustomerAction fails with invalid property
- Enable browser's built-in spell checker in manual email page
- Add "Create JSD customer" action to mailhandlers
- Add condition for checking if sender has access to the issue
- Not possible to remove default reporter in mail handlers
- Show detailed SMTP log while testing an unauthorized connection
- Increase default SMTP timeout (better Office 365 compatibility)
- Exception when manually sending an issue with anonymous comments
- No notifications sent when filtering events for custom fields
- NullPointerException in Incoming log
- "Create service desk request" action
- Use external hostname as SMTP HELO
- Service Desk public comment notification are not sent
- User Picker not working
Set or update field value action using From, To, CC or BCC addresses
Add option to restrict comments added by manually sent emails to Internal
Allow to completely ignore attachment in Mail Handler actions
Skip already added attachments in mail handlers
Enabled/disabled/uninstalled events handled incorrectly
Split regexp support
Recognize project keys containing digits
Infinite loop if POP3 server does not support unique message identifiers
Add support for public/internal Service Desk comment events in Notification schemes
Set Content-Type for attachments, based on filename extension
Incorrect encoding of no-ascii characters in outgoing attachments
Support timezone for date formatting in templates
Due date is not rendered
Send and Preview buttons do not work in manual email page for text templates
Can not save new mail handlers
Users different from the one modified the issue do not receive notification emails
Users with email-like usernames are not stored shown as users in recipients fields
Can not use group picker custom field as recipient
Can't delete or resend items from error queue
<style> elements removed in templates
Not possible to delete Set field actions
Not all attached files are being sent in manual emails
Email This Issue for Jira Cloud has been released with features:
using your own custom Email This Issue template
to custom text fields (set field value action)
by transition name or ID
in the issue (it now contains all incoming and outgoing emails related to the issue)
being processed (Incoming Queue) including log of processing errors (Incoming Mail Log)
to configure conditional handler rules and actions
Sending and preview failed with emails containing images pasted from clipboard
User picker problem when username contains @
Cascaded select custom field values were not rendered correctly
Some CA certificates are not accepted when using SMTP STARTTLS or SSL
Renamed users were handled incorrectly (can not use them as recipients, incorrect links to user profiles)
The author of comments added to issues after manual email sending is the current user instead of "Email This Issue" (there is a toggle switch to use the old behaviour)
Keep original message formatting when adding comments to an issue
Incorrect email address resolution when two users has same username and full name
- Render Jira Software and Jira Service Desk custom fields, JSD public / internal comments in email templates
- Inline image attachments in email body
