Release Notes
03/12/2024 Major improvements and bugfixes
What's new?
Support for rendering Assets field data in Email Templates It is now possible to render Assets data in Email Templates. The limitation is that all the attributes of an Assets object contained in an Assets custom field will be rendered and sent out, regardless of what can be seen in the field on the issue. Hidden fields are also included if the Assets Macro is used in a Template.
For more information please visit the following page:
Customizing email templatesAttach the original email to an issue as an .eml file
From this release, it is possible to attach .eml files when an issue is created or commented on by email. Choose the option in the Mail Handler Create or Comment action.
The Administration Menu UI was improved for better performance and user experience.
What's fixed?
Mail Handler UI fix for Handlers with many connections
22/10/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Workflow Post Function edit screen
Workflow Post Function list page
Sender Email Address Filter
Incoming Mail Queue
Incoming Mail Log
Email Audit Log
What's fixed?
Fixed bracket handling in attachment names
24/09/2024 Bugfixes
What's fixed?
Fix original message-id not being added to reply and reply-all emails
Fix #renderComment macro returning wiki-markup content
Fix $changeLog missing from Issue Updated notifications
17/09/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Manual Email Configurations
Advanced Email Configurations
Notification Schemes
Email Notifications
Outgoing Mail Queue
What's fixed?
Recipient restrictions can again handle more, than one email address
Minor security fix
23/07/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the Templates, Responses, and Recipient Restrictions pages.
What's fixed?
Improved special character handling when new attachment is added to the issue
Improvements in JQL filtering
Other technical/maintenance-related updates
16/04/2024 Major improvements and bugfixes
What's new?
System Notifications Webhook
Notifications about system-related events that are unique to a Jira instance can be sent via System Notifications Webhooks. E.g.: rate limiting caused by substential Jira events.
What's fixed?
Incoming Emails with missing body is handled properly
RenderLastComment macro in Email Templates is fixed
Setting labels in the Update Issue Action is fixed
More informative logging in case of disabled sender users
07/03/2024 Major improvements and bugfixes
What's new?
Email Security
The app is now able to parse and process incoming S/MIME encrypted emails.
Attachments can be uploaded on the Manual Email Screen
Uploading files as attachments to the Jira issue before sending out an email is possible now directly from the Manual Email Screen (while editing the message), considering and applying Jira site limitations.
Default reporter for Mail Handlers is now required
A technical user with elevated grants is now mandatory, while configuring Mail Handlers to correctly cover particular use cases. However, a repeated attempt with this user upon failure is not occurs by default. Existing Mail Handler can operate in the background without default reporter provided. Assigning a default reporter is mandatory upon next editing only.
Cropping comments if limit is exceeded
The app now cuts the excess text on comments in case the character limit is exceeded, which is 32 000.
What's fixed?
auto-reply emails are now sent on behalf of the Default reporter
handling special characters in attachment names
other bugfixes
19/01/2024 Major improvements and bugfixes
What's new
Manual Email Screens appear in iFrame, as a pop-up
This feature should solve some performance problems. Loading time would decrease and redirect issues would be resolved.
Custom Sender Address and Name can be set for Auto-Reply emails
It is now possible to set a custom address (as long as it is supported by the mail client) and a custom name in the Handler for Auto-Reply emails.
Small fixes for new Mail Handler, such as
fixed changing 'Set field value' mode
fixed customers in project roles condition error
fixed "matches/not matches" condition errors
23/11/2023 Bugfixes
What's fixed?
Improved user experience upon sending a manual email (issue loading with optional user interaction if needed)
Fixed JQL-based issue lookup in mail handlers
16/11/2023 Major Improvements and bugfixes
What's new
Support for Microsoft Graph API Connections in Outgoing Mail Connections
As the second part of supporting Microsoft Graph, the feature is now available for Outgoing Mail Connections too. It is also possible to use Microsoft Graph Outgoing Connection with a shared mailbox.
Deprecating send another email pop-up
Instead of the pop-up message a new checkbox is available on the Manual Email screen for those who wish to send a second email right away.
Adjust Email This Issue to changes in Jira's group handling
Email this Issue used to use group names to identify groups in recipient picker fields. As Jira introduced group IDs instead of group names, we also started to use group IDs in Email this Issue. On the UI groups are still displayed by their names, but from now on groups are mostly saved by their ID in the database. Exception: Recipient restrictions and Mail Handler Comment Visibility are saved both by ID and name.
What's fixed?
Small fixes for the new Mail Handler UI, such as
fixed saving for Role restricted comment
false JQL validation caused error in saving the handler
Fix for emails with too long (longer than 255 characters) summary
Fixed Incoming Graph API Connections for Jira 9.11 and above
28/09/2023 Major improvements and bugfixes
What's new
Support for Microsoft Graph API Connections in Incoming Mail Connections
As the first part of supporting Microsoft Graph, the feature is now available for Incoming Mail Connections. From now on, it is possible to set a Microsoft Graph Incoming Connection with OAuth authorization, as a more secure way of reaching your emails. It is also possible to use Microsoft Graph Incoming Connection with a shared mailbox.
Requeue button for Outgoing Error Queue
Emails that have been landed in the Outgoing Error Queue can be requeued in just one click.
Search option for Mail Connections
Both Outgoing and Incoming Mail connections can be filtered by the new search functionality.
What's fixed
Small fixes in the new Mail Handler UI (beta).
Fix for messages with too long message IDs.
Saving multiple recipient restrictions on the same site is prevented.
User profiles can be opened from Email Log items.
15/08/2023 - Major improvements and bugfixes
The 'Built-in evaluation SMTP' was deactivated from August 2023 onwards.
In case you were actively using this connection, please create a custom Outgoing Mail Connection as soon as possible, otherwise your emails won't be sent.
Already failed emails may be found in the error queue and can be re-sent after fixing the configuration.
What's new
The new Visual Mail Handler Editor
Check out the brand new visual mail handler editor. It is an intuitive, fast, and beautiful user interface on top of your existing and new mail handlers. Build your email processing logic via this visual interface and understand the rules at a glance. Switch back and forth between the classic and the new UI to feel the difference.
Support for Service Management Approvals in the Mail Handler
Approve or decline service requests via email. The new Approve and Decline actions in the mail handlers allow the designated approvers to make their decisions and respond via email. Approve or decline? Simply extract the decision from the email itself.
Other improvements
Highlights
After a major release, get a grasp on the important changes in our new pop-up window.
What's fixed
Mail Handler's setting field with 'group0' value is fixed
Reply / Reply all feature is restored for outgoing emails
Improved querying and sorting of Audit Log items
Improved page load time for Manual Email Configurations screen
Resolved rare cases of stuck queue items due to an attachment link redirection issue
Minor security fixes
03/07/2023 - Major Improvements and bugfixes
What's new
Extended features in Cloud Mail Handler:
New Conditions for conditional processing
Sender is member of group
Sender is member of project role
Issue matches query
Email sender is unknow
Header in Email Content condition
New filters
Filter out emails sent by unknown senders
Filter out email by content
Option for overriding from address in Email Notifications (instead of the preset one in Outgoing Mail Connection)
Adapt to Jira's changes in attachment and thumbnail handling
What's fixed
Fixed Add comment visibility error in Mail Handler UI
Fixed word break for Audit Log entry headers
Fixed UI for Host field in Outgoing and Incoming Mail Connection
17/05/2023 - Major Improvements and bugfixes
What's new
Extended features in Cloud Mail Handler:
set value from email for the following field types
multi-select list custom fields
Summary
Description
Due date
cascade custom fields
date/time custom fields
Labels (for work management and software projects only)
set fields with value expressions
default value for setting fields.
Improved search when enabling Incoming Mail Connections.
Support for custom hostnames used with Microsoft OAuth.
What's fixed
security fixes
fixed "show all" link in Email Audit Log
28/03/2023 - Major Improvements
What's new
Extended features in Cloud mail handler:
set value from email header
set manual value
set single-select value (radio button, dropdown)
What's fixed
Fixed initialization of fields during create issue action
Organizations field is now rendered in templates
17/02/2023 - Bugfix
What's fixed
Fixed sorting of scope-aware entities
02/02/2023 - EU production and bugfixes
What's new
Our EU cloud hosting infrastructure is live, Data Residency in the EU is now avaliable
What's fixed
Fixed the issue with inline image attachment size
The recipient restrictions will now accept user groups
Various other minor bugfixes
09/11/2022 - Major Improvements
What's new
Manual Email - Visual accessibility improvements, support for zooming in.
Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.
What's fixed
Improvements in Jira Event Handling processing for Notification Emails
Deleted projects won't cause issues while loading Email Handler's Rules and Actions tab.
Inline attachments can be correctly added to comments by customers.
Issue creation from emails is possible when description field is hidden on the customer portal.
Removed Integrity Check from the UI.
03/10/2022 - Automatic cloud migration
What's new
Server to Cloud automatic migration tool is available
What's fixed
Enhanced the events handling coming from the Jira
04/08/2022 - Major improvements
What's new
Shared Mailbox Support is now available for Microsoft Outlook
Improvements made for comments added by the default reporter
Display attachment thumbnails in comments added by the default reporter
What's fixed
Users were not recognised when multiple emails were sent in under 1 minute and customer creation was active - this is now fixed
Issue type and Status multiplication issue fixed
If email's subject or body contains NULL character processing fails - fixed
Template subject is now correct when template are choosen from the list
Inlined images no longer missing from the Email Log
Add comments action now works without a Request Type
POP3 can delete emails again depending on mail server settings
Webhooks are now working properly with MS Teams and logging is extended
02/05/2022 - Major improvements
What's new
In-app links point to our new user documentation pages.
Our answer to the deprecation of 'Epic Link' custom field: introduced new template macros.
What's fixed
Increased robustness of our alerting system (webhooks).
Improved logging and user feedback on errors during OAuth2 authorization process.
Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
Solved attaching issues with inlined images and logos.
Enhanced the resilience of our database for storing text inputs.
Date type fields in templates are rendered correctly again.
08/02/2022 - Major new features
What's new
Incoming Connection improvement, new UI
Incoming Connection protocol log added
Folder Support for IMAP connections
What's fixed
Filtered-out emails shall be marked as read
txt attachments filling the description
Other security fixes
05/01/2022 - Bugfixes
NullPointerException in custom field rendering
22/12/2021 - Bugfixes
Could not save Microsoft365 refresh token due to insufficient database field length
Error when opening Mail handler
One email stops processing
Security improvements
09/11/2021 - Bugfixes
New Features
Allow saving participants' name using Set issue field actions
Bugfixes
special characters escaped in user picker
Reply all - to recipients are missing
Ability to create issues if mail body is empty and the Description field is required
18/08/2021 - Major new features
What's new
Receive alerts if outgoing/incoming email connections or your mail handlers fail to work (documentation) - read our official announcement
Outgoing Email status visible in Email Audit Log (documentation)
Outgoing Connection improvements: new UI, default outgoing connection (documentation)
Support for multiline text custom fields as a recipient
Filter out attachments added via internal comments from Notifications and Post functions (documentation)
What's fixed
Handle multi-line subjects in incoming emails
Mail handler cannot comment on subtask in JSM issues
01/07/2021 - Bugfixes
"Added in last operation" missing from Attachments dropdown in post functions
"Attachments added with the last operation" does not work in notifications.
Special character encoding problems in recipient selectors
HTML escaping in outgoing emails
Minor XSS security problem fixed
27/05/2021 - Notification about cleaning Incoming Mail Queue
Add notification message to Incoming Mail Queue
17/05/2021 - Minor fixes and a security improvement
JQL filter in Mail Handler now accepts $!group variables
20/04/2021 - Major enhancement in Mail Handlers
New Features
Override issue lookup in Mail Handler by regex on email fields and JQL
Client Credentials reworked using AtlasKit UI framework by Atlassian
Add comments and attachments to Service Management Requests in the mail handler
Bugfixes
Attachment policy "Added in the last operation" not working in post-functions
04/Mar/2021 - Minor bugfix
New Features
[JETIC-1367] - Show reason of failure from server
Bugfixes
[JETIC-1356] - Mail Handler action: create customer is not providing a full lookup of all the SD Projects in JIRA SD Cloud
[JETIC-1358] - Workflow post functions list shows error
[JETIC-1363] - Deleting canned response provokes an exception
[JETIC-1425] - sender thread limit exceeded on MS
[JETIC-1469] - Misleading error message when host is invalid
[JETIC-1496] - Cannot refresh OAuth token in SMTP servers
26/Jan/2021 - Automatically fill username for Google oauth, Reply/Forward support
New Features
[JETIC-479] - Reply/Reply all/Forward this email from the issue's Emails tab
[JETIC-907] - Disable failing mail accounts after X failed fetching attempts
[JETIC-989] - Reply template
[JETIC-1252] - Retrieve the user name for OAuth2 using Google REST API
Improvements
[JETIC-1406] - Escape html in Notification Event BODY
[JETIC-1368] - Increase timeouts in outgoing server
Bugfixes
[JETIC-1461] - SSL error when testing SMTP connection
[JETIC-1470] - Can not delete Mail Account
18/Nov/2020 - o365 support
New features
[JETIC-969] - General render commenting macros
[JETIC-1059] - Update custom field by first sent date
[JETIC-1230] - Office365 SMTP with OAuth2 in JETIC
[JETIC-1241] - Office365 IMAP with OAuth2 in JETIC
[JETIC-1344] - Office365 OAuth2 support
06/Aug/2020 - isAgent support in templates, Customizable reply-to address, Limit connection testing, Improved Post Function listing
New features
[JETIC-947] - Is Agent support in templates
[JETIC-1055] - Add warning in mail handler log if an agent and customer exists with same email address
[JETIC-1084] - Allow configuring custom Reply-To address
[JETIC-1135] - Limit connection testing in IMAP/SMTP accounts
Improvements
[JETIC-1127] - Workflow Post Functions listing improvements
[JETIC-1131] - Update issue from mail action fails if not executed as admin or project admin
Bugfixes
[JETIC-1146] - WPF shows error after deletion
[JETIC-1280] - XSS vulnerability in Mail Handler Configurations
[JETIC-1289] - Active Queue - stuck up emails
22/Jun/2020 - Better handling incorrect HTML emails and special HTML characters
Improvements
[JETIC-1247] - Emails with incorrect HTML structure can not be opened in Email Tab
Bugfixes
[JETIC-1270] - Special HTML characters from summary are encoded incorrectly in template body
10/Jun/2020 - New String utils in templates, bugfixes
Bugfixes
[JETIC-1211] - HTML characters from Custom field in Subject are encoded incorrectly
[JETIC-1212] - Image thumbnails were missing in sent emails
[JETIC-1222] - Cannot save Mail Handlers with lot of actions
[JETIC-1236] - Recipients were missing when sent email was added as Jira comment
New features
[JETIC-1244] - New StringUtils helper in templates
22/May/2020 - Google OAuth2 Support, Improved compatibility with iOS
New features
[JETIC-973] - Filtering in incoming and outgoing queues
[JETIC-1053] - OAuth2 support for SMTP/IMAP in GMail/GSuite
[JETIC-1087] - Correctly parse inline and attachment parts sent from JETIC, GMail, Outlook, Apple
Improvements
[JETIC-1041] - Add support for <test@example.com> and [test@example.com] email format in Manual Email input fields
[JETIC-1113] - Generate iOS compatible email structure
Bugfixes
[JETIC-1062] - Images added using "new Jira issue screen" are missing in the manual email screen
[JETIC-1208] - Outgoing Queue issue link does not work in new UI
30/Apr/2020 - Duplicate attachment handling and fixed Configuration window did not appear
New features
[JETIC-1086] - Ignore duplicated attachments by content
26/Apr/2020 - Character encoding fixing and security fixes
Bugfixes
[JETIC-1188] - Wrongly encoded accented characters
If HTML encoding problems are encountered in outgoing emails, please refer to our KB article
31/Mar/2020 - Fixing mail handler update/attachment problems when executing as customers and long JSD comments
Bugfixes
[JETIC-1149] - Mail handler can not access requests when executed as customer
[JETIC-1150] - Outgoing Event notification, Workflow PF emails disappear when it should go to Error Queue
[JETIC-1151] - JSD comments longer than 32767 are not accepted by Jira in rare cases
26/Mar/2020 - Fixing Workflow post function and JSD request creation attachment issues
Bugfixes
[JETIC-1147] - Mail Handler Failing when adding attachment at request creation
[JETIC-1148] - Added Recently in Workflow Post Function is Sending all Attachments Instead
23/Mar/2020 - Improved transition handling, Wait for attachments when issue created
Improvements
[JETIC-1072] - Wait for attachments in Create event notifications
[JETIC-1093] - Execute transition fetching on behalf of the current user when executing transitions
Bugfixes
[JETIC-1101] - Fallback to default reporter when issue not found or no permission
18/Mar/2020 - bugfixes
Bugfixes
[JETIC-1111] - Embedded images of incoming emails are not displayed in email audit log
[JETIC-1116] - Hidden characters in filenames causes rejection when adding to Jira
11/Mar/2020 - Fix for missing notification / post function emails for newly created customers
Bugfixes
[JETIC-1089] - Customer gets created but notification/post function generated email is not received by the new customer
10/Feb/2020 - Minor bugfixes in Email Tab in issue screen and improvements for special character handling in attachment filenames
Bugfixes
[JETIC-1078] - Some HTML emails fails to render in the Emails Tab
[JETIC-1085] - Can't open user profiles from email list in issue screen
Improvements
[JETIC-1067] - Can not add attachments when unallowed characters are in the filename in JSD
23/Jan/2020 - Custom field and special recipients were missing in workflow post functions
Bugfixes
[JETIC-1079] - Custom field and special recipients were missing in workflow post functions
20/Jan/2020 - Merged recipient input, Find issues by email headers, Fallback to default reporter, suppress issue created notification
New features
[JETIC-613] - Merge recipient address input boxes
[JETIC-974] - Find issues by email headers (References/In-Reply-To) in Mail Handlers
[JETIC-983] - Fallback to default reporter in Mail Handlers
[JETIC-993] - Suppress Issue/request created notification
[JETIC-1052] - Suppress notification when attachment is added via JSD comment
Improvements
[JETIC-1054] - Reverse ordering by default in incoming and outgoing queues
Bugfixes
[JETIC-1031] - Request Type avatar is not embedded
[JETIC-1065] - cannot delete default reporter
09/Dec/2019 - Baseurl is inserted before mailto
Bugfixes
[JETIC-1042] - baseurl is inserted before mailto
05/Dec/2019 - Issues with sending email and xml entities in outgoing email are fixed
Bugfixes
[JETIC-1032] - Cannot send mail: No recipients
[JETIC-1033] - Receiving Error Message in sending email
[JETIC-1037] - isServiceDeskAttachmentUrl throws NPE
[JETIC-1038] - NullPointerExceptionwhen sending email
[JETIC-1039] - xml entities in outgoing email
02/Dec/2019 - Process issue commented events if comment was added by JETI, Filter incoming emails by sender's email address, Configurable attachment embedding, Configure adding Bulk and Auto-Submit Headers, empty error and incoming queues,
New features
[JETIC-466] - Adding Bulk email header is configurable
[JETIC-589] - Queues can be emptied by administrators
[JETIC-790] - Process issue commented event if comment was added by Email This Issue
[JETIC-902] - Recipient Restrictions - Regexp filtering for Project Roles / Groups / Custom fields
[JETIC-909] - Configurable file and image embedding in "Advanced Email Configuration"
[JETIC-934] - Delete entries from Incoming Mail Queue
[JETIC-937] - Incoming global black and whitelisting email adresses
[JETIC-944] - Clean Outgoing error queue
Improvements
[JETIC-941] - Improve Comment Rendering - Render Comments in Reverse Order
[JETIC-996] - Increase time window from 1 sec to 1 min for "Recently added attachments"
Bugfixes
[JETIC-688] - Can't manually add email addresses with only one character leading the @-sign
[JETIC-898] - Emails without recipients are lost
[JETIC-958] - Images are missing from right sidebar in Manual Email
[JETIC-977] - Unable to execute a transition
[JETIC-994] - Incoming mail rule "IF To/cc addresses" doesn't work
[JETIC-1007] - Cannot execute Add to Request participants with Create Customer
[JETIC-1011] - Copy-pasted images are missing from manually sent emails in SD
[JETIC-1013] - Apostrophes from sent emails are encoded incorrectly
01/Oct/2019 - Filter attachments by regexp for filename, Add TO/CC/BCC to Request Participants, improved audit log search
New features
[JETIC-927] - Filter attachments by regexp for filename
[JETIC-939] - Modify "Add sender to request participants" to enable parsing TO/CC/BCC/From the incoming mail
Improvements
[JETIC-791] - Extend audit log search to recipients
01/Sep/2019 - Fixed editing Mail Handler error when more than 100 Request Types exist in the instance
Bugfixes
[JETIC-952] - Cannot add or edit Mail handler (more than 100 request types in Jira)
15/Aug/2019 - image embedding customization, Mail Mandler as trigger in Advanced Email Configuration, improved request and issue type selectors on Create Issue Action
New features
JETIC-908 - Do not embed image if "data-embed" attribute tells it in the img tag
JETIC-910 - Use "Mail handler" as trigger in Advanced Email Configuration
Improvements
JETIC-662 - Filter request types based on the selected project
JETIC-912 - filter issue types based on selected project
JETIC-926 - Improve set field value action logging
Bugfixes
JETIC-915 - Both "Email" and "Email This Issue" options appear in the issue action (3-dots - more options button) menu on the new view issue screen
JETIC-930 - "Delete all in search" button doesn't work
JETIC-899 - Update "Request participants" field not working
12/Jul/2019 - No recipients could be resolved
Bugfixes
09/Jul/2019 - Stop fetching emails with starttls fixed
Bugfixes
JETIC-905 - stop fetching emails with starttls
24/Jun/2019 - Configurable mail filters, Mail handler improvements
New features
JETIC-404 - Configurable bulk, loop and DSN filters in mail handlers
JETIC-471 - Configurable mail filters
JETIC-735 - Add logs for Mail Accounts without Mail Handlers
Improvements
JETIC-662 - Filter request types based on the selected project
JETIC-677 - Improve SetFieldValue action to find in text
JETIC-739 - Skip mail accounts without mail handler
JETIC-740 - For very big mail boxes download emails in chunks
Bugfixes
JETIC-788 - mails are fetched if a mail account is deleted
JETIC-906 - Users no long shown in the email tab of tickets
03/Jun/2019 - fixed stops fetching emails for some accounts, improved log add comment failure
Bugfixes
JETIC-793 - Mail account stops fetching emails
JETIC-894 - Outgoing mail queue tab returns "Error. Can not open page! Please try again by using reload in your browser!"
Improvements
JETIC-885 - error log: reason: null
12/Feb/2019 - Improved mail handler logging, fixed outgoing queue display
Improvements
JETIC-773 - Improve logging when cannot extract recipients
Bugfixes
JETIC-775 - Error: mailItem.getIssueSummary mailItem.getIssueKey)
06/Feb/2019 - Adapted Get my permissions API changes
Improvements
JETIC-684 - Get my permissions resource will require a permissions query parameter
05/Feb/2019 - Improved error reporting
Improvements
JETIC-765 - Customize NotFound error page
16/Jan/2019 - Not fetching mails for new Accounts
Improvements
JETIC-735 - Add logs for Mail Accounts without Mail Handlers
JETIC-739 - Skip mail accounts without mail handler
JETIC-740 - For very big mail boxes download emails in chunks
10/Jan/2019 - Not fetching mails for new Accounts
Bugfixes
JETIC-736 - Not fetching mails for new Accounts
09/Jan/2019 - DB performance improvements, Mail Account deletion issue
Improvements
JETIC-714 - JETIC db performance
Bugfixes
JETIC-731 - Cannot delete Mail Account
Task
JETIC-726 - remove customer notification about ip change
21/Dec/2018 - non-ascii character support for attachments, Mail Account last fetch info
Bugfixes
JETIC-720 - Attachments with non-ascii characters are not added to the request
New features
JETIC-718 - Display Mail Accuont last fetch info
11/Dec/2018 - New outgoing outgoing IP address is coming, Mail Handler stopped working
Bugfixes
JETIC-674 - Mail Handler stop processing emails in rare cases
Task
JETIC-702 - Notify Customers about upcoming IP change, see more: Cannot send through custom SMTP server, firewall blocks the add-on's IP
22/Nov/2018 - Bugfix: Non-latin character handling, fixed regex processing in html mails
Bugfixes
JETIC-665 - Help goes to Not Permitted
JETIC-666 - Attachments with non latin characters in filename were not sent
JETIC-674 - Mail Handler stop processing emails in rare cases
JETIC-675 - Non latin characters from custom field not parsed properly in email Subject
JETIC-687 - Can not extract email address from mail body using regex
24/Oct/2018 - Bugfix: cannot add external addresses to text custom field
Bugfixes
JETIC-655 - Cant add external addresses to text custom field
16/Oct/2018 - Bugfix: cannot create ticket as simple user
Bugfixes
JETIC-663 - Cannot create ticket if user does not have modify reporter permission
JETIC-664 - Customer notified when creates an issue with attachment
09/Oct/2018 - Improved SD attachment handling and custom field support
Bugfixes
JETIC-594 - Set field value should be only available under Create or Update issue
JETIC-599 - line breaks are removed in plain text emails
JETIC-612 - Mail-Handler // Incorrect email extraction (Wrong: Text-format; Correct: HTML-format)
JETIC-646 - Error when storing recipients during send
JETIC-653 - CommentVisibility "all" not working
JETIC-654 - Internal comments are handled as public for invalid requests (without request type)
JETIC-656 - Safari 12 dialog does not work on sending manual email
JETIC-658 - Emails tab not working for users with + sign in username
Improvements
JETIC-645 - Epic is loaded only in case of SW projects
JETIC-502 - Improve Service Desk attachment handling
JETIC-641 - Set field with built-in fields (reporter, assignee)
31/Aug/2018 - Attachment upload timeout
Bugfixes
JETIC-652 - Attachment upload fails with timeout
28/Aug/2018 - Attachments without extension, changelog filter fix
Bugfixes
JETIC-648 - attachment without extension cause processing error
JETIC-649 - changelog filter ignored
29/07/2018 - Set field value, Add sender to Request Participants, Render link to portal/request, Restrict comments
New Features
JETIC-390 - Add Service Desk link to portal from the mail templates
JETIC-493 - Add option to restrict comments added by mail handlers
JETIC-529 - Set Field Value
JETIC-544 - Add source trigger type to mail templates
JETIC-568 - Add Sender to Request participants Action
Improvements
JETIC-345 - Display From Address in email preview
JETIC-475 - Convert inline (BASE64) images to real attachments in manually sent emails
JETIC-539 - Add image attachment inline when manually sending issue
JETIC-560 - Recognize attachments
JETIC-609 - incoming log query optimization
Bugfixes
JETIC-506 - Include own changes works incorrectly
JETIC-509 - Add comment throws NPE if no issue found
JETIC-537 - Copy-pasted images are not shown
JETIC-541 - image names are duplicated
JETIC-529 - Set Field Value
JETIC-559 - worklog event ignored
JETIC-596 - Loading audit logs takes much time
JETIC-598 - CreateCustomerAction fails with invalid property
17/06/2018 - Performance improvements
Improvements
Various performance improvements
JETIC-542 - Enable browser's built-in spell checker in manual email page
05/04/2018 - Create JSD customer, check sender permission, fix notifications on custom fields, remove default reporter
New Features
JETIC-472 - Add "Create JSD customer" action to mailhandlers
JETIC-498 - Add condition for checking if sender has access to the issue
Improvements
JETIC-500 - Not possible to remove default reporter in mail handlers
JETIC-534 - Show detailed SMTP log while testing an unauthorized connection
JETIC-533 - Increase default SMTP timeout (better Office 365 compatibility)
Bugfixes
JETIC-497 - Exception when manually sending an issue with anonymous comments
JETIC-525 - No notifications sent when filtering events for custom fields
08/03/2018 - Fixed logging issue
Bugfixes
JETIC-511 - NullPointerException in Incoming log
24/02/2018 - Create Service Desk requests from mail handlers
New Features
JETIC-445 - "Create service desk request" action
Improvements
JETIC-495 - Use external hostname as SMTP HELO
21/02/2018 - Service Desk public comment notification are not sent
Bugfixes
JETIC-505 - Service Desk public comment notification are not sent
20/02/2018 - User Picker not working
Bugfixes
JETIC-504 - User Picker not working
07/11/2017 - Flexible participant handling in mail handlers
New features
JETIC-450 Set or update field value action using From, To, CC or BCC addresses
22/10/2017 - Improved incoming attachment handling, internal SD comments for manual emails
New features
JETIC-489 Add option to restrict comments added by manually sent emails to Internal
JETIC-491 Allow to completely ignore attachment in Mail Handler actions
Improvements
JETIC-488 Skip already added attachments in mail handlers
30/09/2017 - Fix for addon uninstall/disable issues
Bugfixes
JETIC-486 Enabled/disabled/uninstalled events handled incorrectly
09/08/2017 - Split regexp and project keys with numbers
New features
JETIC-460 Split regexp support
Improvements
JETIC-464 Recognize project keys containing digits
Bugfixes
JETIC-462 Infinite loop if POP3 server does not support unique message identifiers
30/07/2017 - Service Desk public and internal comment events support, bugfixes
New features
JETIC-456 Add support for public/internal Service Desk comment events in Notification schemes
Improvements
JETIC-458 Set Content-Type for attachments, based on filename extension
Fixed POP3 handling and improved performance when fetching emails from incoming mail accounts
Bugfixes
JETIC-447 Incorrect encoding of no-ascii characters in outgoing attachments
17/06/2017 - Minor improvements and bugfixes
Improvements
JETIC-448 Support timezone for date formatting in templates
Bugfixes
JETIC-441 Due date is not rendered
JETIC-446 Send and Preview buttons do not work in manual email page for text templates
JETIC-449 Can not save new mail handlers
20/05/2017 - Bugfix release
Bugfixes
JETIC-439 Users different from the one modified the issue do not receive notification emails
JETIC-438 Users with email-like usernames are not stored shown as users in recipients fields
JETIC-437 Can not use group picker custom field as recipient
JETIC-436 Can't delete or resend items from error queue
JETIC-431 <style> elements removed in templates
JETIC-430 Not possible to delete Set field actions
JETIC-412 Not all attached files are being sent in manual emails
02/05/2017 - Mail Handler
Email This Issue Mail Handlers for Jira Cloud has been released with features:
Auto reply senders using your own custom Email This Issue template
Save senders and recipients to custom text fields (set field value action)
Execute workflow transitions by transition name or ID
Add incoming emails to the Email tab in the issue (it now contains all incoming and outgoing emails related to the issue)
Detailed monitoring of incoming emails being processed (Incoming Queue) including log of processing errors (Incoming Mail Log)
Easy to use editor to configure conditional handler rules and actions
12/03/2017 - Bugfix release
Bugfixes
JETIC-381 Sending and preview failed with emails containing images pasted from clipboard
JETIC-385 User picker problem when username contains @
JETIC-386 Cascaded select custom field values were not rendered correctly
JETIC-387 Some CA certificates are not accepted when using SMTP STARTTLS or SSL
JETIC-388 Renamed users were handled incorrectly (can not use them as recipients, incorrect links to user profiles)
22/02/2017 - Fixed attachments were 0 bytes length
Bugfixes
Fixed attachments from issues sent out in emails were empty
18/02/2017 - Improvements in commenting
New features
JETIC-372 The author of comments added to issues after manual email sending is the current user instead of "Email This Issue" (there is a toggle switch to use the old behaviour)
Improvements
JETIC-355 Keep original message formatting when adding comments to an issue
Bugfixes
JETIC-365 Incorrect email address resolution when two users has same username and full name
05/12/2016 - New Reply-To value for the built-in SMTP server
New features
This version needs "Act as user" scope. This will be used later to provide better user experience.
Improvements
When built-in SMTP server is used, the "reply to" field is set to jira@.atlassian.net. This way replies to outgoing emails can be sent back to Jira easily.
21/11/2016 - Some new features and bugfixes, better JSD integration
New features
In manual email screen attachments can be embedded in WYSWYG editor by clicking the "clips" button
JETIC-343 - Render Jira Software and Jira Service Desk custom fields, JSD public / internal comments in email templates
JSD Request Participants can be added as recipients
Improvements
Email Notifications process every matching event, not only the first one
Bugfixes
Inline attachments were missing due to architectural changes in Atlassian Cloud
05/11/2016 - Some new features and bugfixes
New features
Component Lead can be used as a recipient
JETIC-11 - Inline image attachments in email body
Improvements
Redesigned Recipient Restrictions and Details in the workflow
Bugfixes
Could not set non-default SMTP server in Advanced Email Configuration
Fixed time zone in Error Queue listing
renderLastComment macro did not work in templates
Add-on user could be selected as recipient
Minor user interface related fixes
13/10/2016 - First Public Release
Initial version of Email This Issue for Jira in the Atlassian Cloud.
Features
Sending emails from Workflow Post Functions
Sending event based emails from Notification Schemes
Send issues in email manually
Advanced Email Configurations to easily override default settings
Highly customizable mail Templates and Canned Responses
Useful administrative functions like Email audit log and Mail queue
Add global restrictions on recipients
Configurable SMTP servers
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