Release Notes
10/04/2025 Compatibility changes
What's changed?
The app adopted the upcoming Atlassian Cloud REST API changes regarding JQL validation and searching issues using JQL expressions.
Normally, the user experience should not be affected, but it is conceivable that some already existing configurations might produce runtime errors due to the more restrictive nature of the new API (which could not be validated and enforced at the time of configuration).
Affected areas:
The issue lookup ('Find issue' tab) Mail Handler's email processing based on custom JQL ('Lookup by JQL' section), which may be manifested in failing email processing.
The validation of any JQL expressions throughout the app (when saving the entity).
Todo: If you encounter any Mail Handler error that is bound to issue lookup, please revisit your Mail Handler configuration and re-validate your custom JQL expressions (by saving the Mail Handler configuration again). The new validation process shall inform you about potential errors introduced by the restrictions of the new API.
04/04/2025 Changes in Marketplace listing
What's new?
Email This Issue is now listed as a Forge app on Marketplace
Technically speaking, as a result of a transformation process, our app is now runs on Atlassian's Forge platform, but remained unchanged in its internal nature. Thereby it is considered a harmonised/hybrid application, which Atlassian calls Connect-on-Forge.
It's important to note that there is no effective change in the user experience, apart from some administrative changes and the app listing (presentation) on the Atlassian Marketplace. The app's new Cloud Marketplace version is 2.0.0 as of 4th April and 2.1.0 as of 9th April, respectively.
For existing customers, there is nothing to do upon this change, the app will automatically get the corresponding update in the background on all Cloud sites affected.
Support for Atlassian Government Cloud (AGC)
For U.S. Government customers requiring FedRAMP-compliant operation, Atlassian's new AGC offering became recently available. The Email This Issue app joined the list of approved applications, i.e. the app is now compatible with Atlassian's AGC environment reserved for U.S. Government tenants.
25/03/2025 Major improvements and bugfixes
What's new?
Attachment filters
From this release, Attachment filters for Mail Handlers' Add comment and Create issue actions can be found separately under the Attachment Filters menu point. A new filter (File Type and Size) is available in addition to the existing filters so far.
However, the already set Attachment policies in Mail Handler still work properly, it is strongly recommended to migrate to the new Attachment Filters. To facilitatet this change, Migrate button is available in the concerned Mail Handlers' Add comment and Create issue actions.
For further information please visit the following site:
New UI for Manual Email Screen and Emails tab
A brand new UI is available for Manual Email Screen and for the Emails tab.
03/12/2024 Major improvements and bugfixes
What's new?
Support for rendering Assets field data in Email Templates It is now possible to render Assets data in Email Templates. The limitation is that all the attributes of an Assets object contained in an Assets custom field will be rendered and sent out, regardless of what can be seen in the field on the issue. Hidden fields are also included if the Assets Macro is used in a Template.
For more information please visit the following page:
Attach the original email to an issue as an .eml file
From this release, it is possible to attach .eml files when an issue is created or commented on by email. Choose the option in the Mail Handler Create or Comment action.
The Administration Menu UI was improved for better performance and user experience.
What's fixed?
Mail Handler UI fix for Handlers with many connections
22/10/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Workflow Post Function edit screen
Workflow Post Function list page
Sender Email Address Filter
Incoming Mail Queue
Incoming Mail Log
Email Audit Log
What's fixed?
Fixed bracket handling in attachment names
24/09/2024 Bugfixes
What's fixed?
Fix original message-id not being added to reply and reply-all emails
Fix #renderComment macro returning wiki-markup content
Fix $changeLog missing from Issue Updated notifications
17/09/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the
Manual Email Configurations
Advanced Email Configurations
Notification Schemes
Email Notifications
Outgoing Mail Queue
What's fixed?
Recipient restrictions can again handle more, than one email address
Minor security fix
23/07/2024 Major improvements and bugfixes
What's new?
Various UI screens got improved for a better performance and user experience, such as the Templates, Responses, and Recipient Restrictions pages.
What's fixed?
Improved special character handling when new attachment is added to the issue
Improvements in JQL filtering
Other technical/maintenance-related updates
16/04/2024 Major improvements and bugfixes
What's new?
System Notifications Webhook
Notifications about system-related events that are unique to a Jira instance can be sent via System Notifications Webhooks. E.g.: rate limiting caused by substential Jira events.
What's fixed?
Incoming Emails with missing body is handled properly
RenderLastComment macro in Email Templates is fixed
Setting labels in the Update Issue Action is fixed
More informative logging in case of disabled sender users
07/03/2024 Major improvements and bugfixes
What's new?
Email Security
The app is now able to parse and process incoming S/MIME encrypted emails.
Attachments can be uploaded on the Manual Email Screen
Uploading files as attachments to the Jira issue before sending out an email is possible now directly from the Manual Email Screen (while editing the message), considering and applying Jira site limitations.
Default reporter for Mail Handlers is now required
A technical user with elevated grants is now mandatory, while configuring Mail Handlers to correctly cover particular use cases. However, a repeated attempt with this user upon failure is not occurs by default. Existing Mail Handler can operate in the background without default reporter provided. Assigning a default reporter is mandatory upon next editing only.
Cropping comments if limit is exceeded
The app now cuts the excess text on comments in case the character limit is exceeded, which is 32 000.
What's fixed?
auto-reply emails are now sent on behalf of the Default reporter
handling special characters in attachment names
other bugfixes
19/01/2024 Major improvements and bugfixes
What's new
Manual Email Screens appear in iFrame, as a pop-up
This feature should solve some performance problems. Loading time would decrease and redirect issues would be resolved.
Custom Sender Address and Name can be set for Auto-Reply emails
It is now possible to set a custom address (as long as it is supported by the mail client) and a custom name in the Handler for Auto-Reply emails.
Small fixes for new Mail Handler, such as
fixed changing 'Set field value' mode
fixed customers in project roles condition error
fixed "matches/not matches" condition errors
23/11/2023 Bugfixes
What's fixed?
Improved user experience upon sending a manual email (issue loading with optional user interaction if needed)
Fixed JQL-based issue lookup in mail handlers
16/11/2023 Major Improvements and bugfixes
What's new
Support for Microsoft Graph API Connections in Outgoing Mail Connections
As the second part of supporting Microsoft Graph, the feature is now available for Outgoing Mail Connections too. It is also possible to use Microsoft Graph Outgoing Connection with a shared mailbox.
Deprecating send another email pop-up
Instead of the pop-up message a new checkbox is available on the Manual Email screen for those who wish to send a second email right away.
Adjust Email This Issue to changes in Jira's group handling
Email this Issue used to use group names to identify groups in recipient picker fields. As Jira introduced group IDs instead of group names, we also started to use group IDs in Email this Issue. On the UI groups are still displayed by their names, but from now on groups are mostly saved by their ID in the database. Exception: Recipient restrictions and Mail Handler Comment Visibility are saved both by ID and name.
What's fixed?
Small fixes for the new Mail Handler UI, such as
fixed saving for Role restricted comment
false JQL validation caused error in saving the handler
Fix for emails with too long (longer than 255 characters) summary
Fixed Incoming Graph API Connections for Jira 9.11 and above
28/09/2023 Major improvements and bugfixes
What's new
Support for Microsoft Graph API Connections in Incoming Mail Connections
As the first part of supporting Microsoft Graph, the feature is now available for Incoming Mail Connections. From now on, it is possible to set a Microsoft Graph Incoming Connection with OAuth authorization, as a more secure way of reaching your emails. It is also possible to use Microsoft Graph Incoming Connection with a shared mailbox.
Requeue button for Outgoing Error Queue
Emails that have been landed in the Outgoing Error Queue can be requeued in just one click.
Search option for Mail Connections
Both Outgoing and Incoming Mail connections can be filtered by the new search functionality.
What's fixed
Small fixes in the new Mail Handler UI (beta).
Fix for messages with too long message IDs.
Saving multiple recipient restrictions on the same site is prevented.
User profiles can be opened from Email Log items.
15/08/2023 - Major improvements and bugfixes
The 'Built-in evaluation SMTP' was deactivated from August 2023 onwards.
In case you were actively using this connection, please create a custom Outgoing Mail Connection as soon as possible, otherwise your emails won't be sent.
Already failed emails may be found in the error queue and can be re-sent after fixing the configuration.
What's new
The new Visual Mail Handler Editor
Check out the brand new visual mail handler editor. It is an intuitive, fast, and beautiful user interface on top of your existing and new mail handlers. Build your email processing logic via this visual interface and understand the rules at a glance. Switch back and forth between the classic and the new UI to feel the difference.
Support for Service Management Approvals in the Mail Handler
Approve or decline service requests via email. The new Approve and Decline actions in the mail handlers allow the designated approvers to make their decisions and respond via email. Approve or decline? Simply extract the decision from the email itself.
Other improvements
Highlights
After a major release, get a grasp on the important changes in our new pop-up window.
What's fixed
Mail Handler's setting field with 'group0' value is fixed
Reply / Reply all feature is restored for outgoing emails
Improved querying and sorting of Audit Log items
Improved page load time for Manual Email Configurations screen
Resolved rare cases of stuck queue items due to an attachment link redirection issue
Minor security fixes
03/07/2023 - Major Improvements and bugfixes
What's new
Extended features in Cloud Mail Handler:
New Conditions for conditional processing
Sender is member of group
Sender is member of project role
Issue matches query
Email sender is unknow
Header in Email Content condition
New filters
Filter out emails sent by unknown senders
Filter out email by content
Option for overriding from address in Email Notifications (instead of the preset one in Outgoing Mail Connection)
Adapt to Jira's changes in attachment and thumbnail handling
What's fixed
Fixed Add comment visibility error in Mail Handler UI
Fixed word break for Audit Log entry headers
Fixed UI for Host field in Outgoing and Incoming Mail Connection
17/05/2023 - Major Improvements and bugfixes
What's new
Extended features in Cloud Mail Handler:
set value from email for the following field types
multi-select list custom fields
Summary
Description
Due date
cascade custom fields
date/time custom fields
Labels (for work management and software projects only)
set fields with value expressions
default value for setting fields.
Improved search when enabling Incoming Mail Connections.
Support for custom hostnames used with Microsoft OAuth.
What's fixed
security fixes
fixed "show all" link in Email Audit Log
28/03/2023 - Major Improvements
What's new
Extended features in Cloud mail handler:
set value from email header
set manual value
set single-select value (radio button, dropdown)
What's fixed
Fixed initialization of fields during create issue action
Organizations field is now rendered in templates
17/02/2023 - Bugfix
What's fixed
Fixed sorting of scope-aware entities
02/02/2023 - EU production and bugfixes
What's new
Our EU cloud hosting infrastructure is live, Data Residency in the EU is now avaliable
What's fixed
Fixed the issue with inline image attachment size
The recipient restrictions will now accept user groups
Various other minor bugfixes
09/11/2022 - Major Improvements
What's new
Manual Email - Visual accessibility improvements, support for zooming in.
Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.
What's fixed
Improvements in Jira Event Handling processing for Notification Emails
Deleted projects won't cause issues while loading Email Handler's Rules and Actions tab.
Inline attachments can be correctly added to comments by customers.
Issue creation from emails is possible when description field is hidden on the customer portal.
Removed Integrity Check from the UI.
03/10/2022 - Automatic cloud migration
What's new
What's fixed
Enhanced the events handling coming from the Jira
04/08/2022 - Major improvements
What's new
Shared Mailbox Support is now available for Microsoft Outlook
Improvements made for comments added by the default reporter
Display attachment thumbnails in comments added by the default reporter
What's fixed
Users were not recognised when multiple emails were sent in under 1 minute and customer creation was active - this is now fixed
Issue type and Status multiplication issue fixed
If email's subject or body contains NULL character processing fails - fixed
Template subject is now correct when template are choosen from the list
Inlined images no longer missing from the Email Log
Add comments action now works without a Request Type
POP3 can delete emails again depending on mail server settings
Webhooks are now working properly with MS Teams and logging is extended
02/05/2022 - Major improvements
What's new
What's fixed
Increased robustness of our alerting system (webhooks).
Improved logging and user feedback on errors during OAuth2 authorization process.
Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
Solved attaching issues with inlined images and logos.
Enhanced the resilience of our database for storing text inputs.
Date type fields in templates are rendered correctly again.
08/02/2022 - Major new features
What's new
Incoming Connection protocol log added
Folder Support for IMAP connections
What's fixed
Filtered-out emails shall be marked as read
txt attachments filling the description
Other security fixes
05/01/2022 - Bugfixes
NullPointerException in custom field rendering
22/12/2021 - Bugfixes
Could not save Microsoft365 refresh token due to insufficient database field length
Error when opening Mail handler
One email stops processing
Security improvements
09/11/2021 - Bugfixes
New Features
Allow saving participants' name using Set issue field actions
Bugfixes
special characters escaped in user picker
Reply all - to recipients are missing
Ability to create issues if mail body is empty and the Description field is required
18/08/2021 - Major new features
What's new
Support for multiline text custom fields as a recipient
What's fixed
Handle multi-line subjects in incoming emails
Mail handler cannot comment on subtask in JSM issues
01/07/2021 - Bugfixes
"Added in last operation" missing from Attachments dropdown in post functions
"Attachments added with the last operation" does not work in notifications.
Special character encoding problems in recipient selectors
HTML escaping in outgoing emails
Minor XSS security problem fixed
27/05/2021 - Notification about cleaning Incoming Mail Queue
Add notification message to Incoming Mail Queue
17/05/2021 - Minor fixes and a security improvement
JQL filter in Mail Handler now accepts $!group variables
20/04/2021 - Major enhancement in Mail Handlers
New Features
Override issue lookup in Mail Handler by regex on email fields and JQL
Client Credentials reworked using AtlasKit UI framework by Atlassian
Add comments and attachments to Service Management Requests in the mail handler
Bugfixes
Attachment policy "Added in the last operation" not working in post-functions
04/Mar/2021 - Minor bugfix
New Features
Bugfixes
26/Jan/2021 - Automatically fill username for Google oauth, Reply/Forward support
New Features
Improvements
Bugfixes
18/Nov/2020 - o365 support
New features
06/Aug/2020 - isAgent support in templates, Customizable reply-to address, Limit connection testing, Improved Post Function listing
New features
Improvements
Bugfixes
22/Jun/2020 - Better handling incorrect HTML emails and special HTML characters
Improvements
Bugfixes
10/Jun/2020 - New String utils in templates, bugfixes
Bugfixes
New features
22/May/2020 - Google OAuth2 Support, Improved compatibility with iOS
New features
Improvements
Bugfixes
30/Apr/2020 - Duplicate attachment handling and fixed Configuration window did not appear
New features
26/Apr/2020 - Character encoding fixing and security fixes
Bugfixes
31/Mar/2020 - Fixing mail handler update/attachment problems when executing as customers and long JSD comments
Bugfixes
26/Mar/2020 - Fixing Workflow post function and JSD request creation attachment issues
Bugfixes
23/Mar/2020 - Improved transition handling, Wait for attachments when issue created
Improvements
Bugfixes
18/Mar/2020 - bugfixes
Bugfixes
11/Mar/2020 - Fix for missing notification / post function emails for newly created customers
Bugfixes
10/Feb/2020 - Minor bugfixes in Email Tab in issue screen and improvements for special character handling in attachment filenames
Bugfixes
Improvements
23/Jan/2020 - Custom field and special recipients were missing in workflow post functions
Bugfixes
20/Jan/2020 - Merged recipient input, Find issues by email headers, Fallback to default reporter, suppress issue created notification
New features
Improvements
Bugfixes
09/Dec/2019 - Baseurl is inserted before mailto
Bugfixes
05/Dec/2019 - Issues with sending email and xml entities in outgoing email are fixed
Bugfixes
02/Dec/2019 - Process issue commented events if comment was added by JETI, Filter incoming emails by sender's email address, Configurable attachment embedding, Configure adding Bulk and Auto-Submit Headers, empty error and incoming queues,
New features
Improvements
Bugfixes
01/Oct/2019 - Filter attachments by regexp for filename, Add TO/CC/BCC to Request Participants, improved audit log search
New features
Improvements
01/Sep/2019 - Fixed editing Mail Handler error when more than 100 Request Types exist in the instance
Bugfixes
15/Aug/2019 - image embedding customization, Mail Mandler as trigger in Advanced Email Configuration, improved request and issue type selectors on Create Issue Action
New features
Improvements
Bugfixes
12/Jul/2019 - No recipients could be resolved
Bugfixes
09/Jul/2019 - Stop fetching emails with starttls fixed
Bugfixes
24/Jun/2019 - Configurable mail filters, Mail handler improvements
New features
Improvements
Bugfixes
03/Jun/2019 - fixed stops fetching emails for some accounts, improved log add comment failure
Bugfixes
Improvements
12/Feb/2019 - Improved mail handler logging, fixed outgoing queue display
Improvements
Bugfixes
06/Feb/2019 - Adapted Get my permissions API changes
Improvements
05/Feb/2019 - Improved error reporting
Improvements
16/Jan/2019 - Not fetching mails for new Accounts
Improvements
10/Jan/2019 - Not fetching mails for new Accounts
Bugfixes
09/Jan/2019 - DB performance improvements, Mail Account deletion issue
Improvements
Bugfixes
Task
21/Dec/2018 - non-ascii character support for attachments, Mail Account last fetch info
Bugfixes
New features
11/Dec/2018 - New outgoing outgoing IP address is coming, Mail Handler stopped working
Bugfixes
Task
22/Nov/2018 - Bugfix: Non-latin character handling, fixed regex processing in html mails
Bugfixes
24/Oct/2018 - Bugfix: cannot add external addresses to text custom field
Bugfixes
16/Oct/2018 - Bugfix: cannot create ticket as simple user
Bugfixes
09/Oct/2018 - Improved SD attachment handling and custom field support
Bugfixes
Improvements
31/Aug/2018 - Attachment upload timeout
Bugfixes
28/Aug/2018 - Attachments without extension, changelog filter fix
Bugfixes
29/07/2018 - Set field value, Add sender to Request Participants, Render link to portal/request, Restrict comments
New Features
Improvements
Bugfixes
17/06/2018 - Performance improvements
Improvements
Various performance improvements
05/04/2018 - Create JSD customer, check sender permission, fix notifications on custom fields, remove default reporter
New Features
Improvements
Bugfixes
08/03/2018 - Fixed logging issue
Bugfixes
24/02/2018 - Create Service Desk requests from mail handlers
New Features
Improvements
21/02/2018 - Service Desk public comment notification are not sent
Bugfixes
20/02/2018 - User Picker not working
Bugfixes
07/11/2017 - Flexible participant handling in mail handlers
New features
22/10/2017 - Improved incoming attachment handling, internal SD comments for manual emails
New features
Improvements
30/09/2017 - Fix for addon uninstall/disable issues
Bugfixes
09/08/2017 - Split regexp and project keys with numbers
New features
Improvements
Bugfixes
30/07/2017 - Service Desk public and internal comment events support, bugfixes
New features
Improvements
Fixed POP3 handling and improved performance when fetching emails from incoming mail accounts
Bugfixes
17/06/2017 - Minor improvements and bugfixes
Improvements
Bugfixes
20/05/2017 - Bugfix release
Bugfixes
02/05/2017 - Mail Handler
12/03/2017 - Bugfix release
Bugfixes
22/02/2017 - Fixed attachments were 0 bytes length
Bugfixes
Fixed attachments from issues sent out in emails were empty
18/02/2017 - Improvements in commenting
New features
Improvements
Bugfixes
05/12/2016 - New Reply-To value for the built-in SMTP server
New features
This version needs "Act as user" scope. This will be used later to provide better user experience.
Improvements
When built-in SMTP server is used, the "reply to" field is set to jira@.atlassian.net. This way replies to outgoing emails can be sent back to Jira easily.
21/11/2016 - Some new features and bugfixes, better JSD integration
New features
In manual email screen attachments can be embedded in WYSWYG editor by clicking the "clips" button
JSD Request Participants can be added as recipients
Improvements
Email Notifications process every matching event, not only the first one
Bugfixes
Inline attachments were missing due to architectural changes in Atlassian Cloud
05/11/2016 - Some new features and bugfixes
New features
Component Lead can be used as a recipient
Improvements
Redesigned Recipient Restrictions and Details in the workflow
Bugfixes
Could not set non-default SMTP server in Advanced Email Configuration
Fixed time zone in Error Queue listing
renderLastComment macro did not work in templates
Add-on user could be selected as recipient
Minor user interface related fixes
13/10/2016 - First Public Release
Initial version of Email This Issue for Jira in the Atlassian Cloud.
Features
Sending emails from Workflow Post Functions
Sending event based emails from Notification Schemes
Send issues in email manually
Advanced Email Configurations to easily override default settings
Highly customizable mail Templates and Canned Responses
Useful administrative functions like Email audit log and Mail queue
Add global restrictions on recipients
Configurable SMTP servers
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