Preparing for the migration
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There are two parts of preparing for the migration:
It is essential that you follow the process carefully and not miss any of the steps. If at any time you run into problems, reach out to our and send us as much information as possible, including screenshots and an explanation of what happened.
After you start the migration, all new incoming emails (both created with Jira and/or with Email This Issue that you would process with Email This Issue on the On-prem version) and their processed data will not be migrated to the Cloud as the process is already running.
If you have Incoming Mail Connection created with Jira it should be disabled as well.
Check if there are any important emails in the Filtered out or Failed incoming mail queues. If you need those emails, make sure to requeue them before the migration.
After this, wait for the New and Being processed queues to become empty. These steps assure that these emails will be migrated as well.
All emails that you do not want to be processed later in Cloud should be moved out or removed from the mail account folder that is used by Email This Issue for incoming emails. By default, this folder is called “INBOX”. To check if your Incoming Mail Connections are using custom folder settings you should look for the Folder option:
After the migration when incoming mail connections are enabled in the Cloud, all emails will be downloaded from the mail accounts regardless of being read or unread. If the mail account folders used by the connections are not cleared, it may lead to duplicate issues and comments.
Optionally, you can set the time frame from when the audit log items should be migrated. The default time frame is to migrate from the last 1 month.
Navigate to the Email Log in the Email This Issue administration settings
Click on Save settings
The migration tool will delete all existing data from Email This Issue Cloud by the end of the migration.
All these preparations are required to avoid data loss or duplication on the Cloud side of Email This Issue.
New emails will not be downloaded while this migration is in progress. Otherwise, these emails could be lost.
Check if there are any important emails in the Skipped or Error incoming mail queues. If you need those emails, make sure to requeue them before the migration.
After this, wait for the Active and Processing queues to become empty. These steps assure that these emails will be migrated as well.
All emails that you do not want to be processed in Cloud should be moved out or removed from the mail account folder that is used by Email This Issue for incoming emails. By default, this folder is called “INBOX”. To check if your Incoming Mail Connections are using custom folder settings you should look for the Folder option:
To enable data migration, navigate to Email This Issue Administration - Migration Options:
Click on Migration then select the time frame that fits your needs from the Migrate from the last select list.
