Email This Issue
📈 Marketplace❓ Support❤️ Feedback🏠 META-INF Apps
Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
Powered by GitBook
On this page
  • Accept filters
  • Reject filters

Was this helpful?

  1. Mail handlers - adding / editing

Filtering

Decide which mail is unwanted

PreviousGeneral handler settingsNextFinding issues

Last updated 3 months ago

Was this helpful?

Filtering incoming messages is important to avoid unwelcome use cases, like spamming from certain addresses. Email This Issue provides you with options to cover some frequent needs.

Filters are used during the mail fetching phase. If a mail is filtered out by these filters, it won't be queued for processing.

Note: From a higher-level perspective, filters can be categorized as follows:

  • Filters that work in a global scope (e.g. )

  • Filters, whose scope is restricted to a given mail handler

In this document, you can read about mail handler-related filters.

In order to fine-tune filtering behavior, two categories of filters come into action:

  • Accept (or pass-through) filters to restrict or customize which messages should specifically arrive at the mail handler’s processing phase (but not others).

  • Reject filters to control which messages should be filtered out for any case and not arrive to the mail handler’s processing phase.

Filters can be configured on the Filter emails tab:

Accept filters

Accept email can be used to filter messages in a mailbox with multiple email addresses (like mail aliases).

The following options are available:

  • If Accept email is set to for any recipients (default setting), all messages will be passed through, regardless of the recipient addresses.

support(*.)@example\.com

Note: The dot is escaped before .com.

Reject filters

These are classical filters. If any of the activated filter conditions prove to be true, the incoming message will be completely ignored from further processing:

  • Filter out auto-reply emails: If this filter is enabled, all emails with the Auto-Submitted header with a value other than no are considered auto-reply and will be filtered out.

  • Filter out bulk emails: It checks and filters out emails in which the Precedence header with the value bulk is set.

  • Filter out delivery status notifications: This filter checks if the content type is multipart/report and contains report-type=delivery:status , and filters out emails where it does.

  • Filter out emails sent from Jira: This feature filters out emails sent from a Jira or Email This Issue Cloud instance. It checks the presence of X-JIRA-Fingerprint and X-JETI-Fingerprint headers and filters the email if either is present.

  • Filter out emails sent by unknown senders: This filter checks if the sender has a user or customer account in Jira. The App searches by the sender's email address.

  • Filter out email by content: This filter allows you to filter out emails with specified email content by matching /not matching a regular expression. You can select from the following email sources:

    • Body

    • Subject

    • Header

    • To address

    • Cc address

    • To/Cc address

    • From address

    • From name

If Accept email is set to if any recipient equals to any of the following addresses then email will be processed only if the To/CC/BCC address of the email equals to any of the specified email addresses. For example, if you have a mailbox with aliases and and you want to process only emails sent to or (not ), then add two lines in the appearing text area:

If Accept email is set to if any recipient matches any of the following regular expressions then email will be processed only if To/CC/BCC address matches with any of the specified regular expressions. For example, if you have a mailbox with addresses , , , and want to process emails that are sent to addresses starting with support, then add this line in the appearing text area.

support@example.com
support@example.net
support@example.org
example.net
example.org
example.com
support@example.net
support@example.org
info1@example.com
info2@example.com
support1@example.com
support2@example.com
sender address filters
Filter emails tab
Accept email filter options