General handler settings

On this tab, general parameters can be configured.

Make sure to:

  • Set the linked account from the available Mail Accounts.

  • Set the Default reporter to any valid user. This user will be used at any time as a "current user" when the user can not be determined by the From address. The processing will be aborted if no user can be found by the From address, and Email This Issue retries to execute the action with the Default Reporter.

  • The Default reporter will be used, when Email This Issue retries to execute the action. It can happen if the execution with the current reporter fails due to a permission error. In other words, the Default reporter will be used for the actions of the unknown users.

  • In order to make the handler fully compatible with Jira Service Management, the default reporter must have Project Administration and Service Management Agent permissions. It is typically achieved by assigning the default reporter to the Administrators and Service Management Team project roles and assigning Service Management application access.

    When the handler is configured to work with a non-Service Management project, the default reporter must have Browse Projects, Create Issue, Create Attachments, Add Comment, Manage Watchers, and Transition Issues permissions.

Important: Although it is not an explicit setting in the mail accounts, only those emails are processed by the mail handler that are "unread" at the time of receiving the original email.

After general settings are configured, switch to the Rules and actions tab to set up the mail handler actions that should be executed during the processing of the incoming mail.

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