General handler settings

The general configuration contains settings affecting the mail handler that you are less likely to need to adjust frequently, like the incoming mail connection (multiple can be selected) that should be processed with this handler, and the Default reporter.

The Default reporter will be used for the actions of the unknown users, in cases when no valid user can be determined from the From address.

If you opt to turn on Fallback to default reporter, then if a handler action fails due to a permission error (the sender user doesn't have permission to execute an action - for example, update an issue, add a private comment, etc.), the entire action will be retried with the permissions of the Default Reporter.

• The Default Reporter can be any valid (licensed) user.

• In order to make the handler fully compatible with Jira Service Management, the default reporter must have Project Administration and Service Management Agent permissions. It is typically achieved by assigning the default reporter to the Administrators and Service Management Team project roles and assigning Service Management application access.

• When the handler is configured to work with a non-Service Management project, the default reporter must have Browse Projects, Create Issue, Create Attachments, Add Comment, Manage Watchers, and Transition Issues permissions.

Important: Although it is not an explicit setting in the mail accounts, only those emails are processed by the mail handler that are "unread" at the time of fetching the email from the mailbox.

After general settings are configured, switch to the mail handler Settings to set up the filters, issue lookup options, and actions to be performed by the mail handler actions that should be executed during the processing of the incoming mail.