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How-to add custom macro to email Template?
1. Open an email template (Email this Issue settings / Outgoing emails / Templates / Your template / Edit)
2. Go to the "HTML Template" editor.
3. Click on the "Open raw HTML editor" and insert your Velocity code at the top of the HTML code between
<!-- and --> 4. Ckick Apply and Save.
Result: If the code is okay, you can use the macro in your email template.