Email This Issue
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Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
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  1. Server to Cloud Migration
  2. Server to Cloud - Automatic Migration tool

Doing the migration

PreviousPreparing for the migrationNextFinalizing the migration in Cloud

Last updated 1 year ago

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Email This Issue uses Atlassian’s Jira Cloud Migration Assistant for the migration. For information on how to use this tool, please refer to the .

1. In the Assess your apps phase select the Needed in cloud option for Email This Issue.

2. In the Prepare your app phase - Install your apps step make sure Email This Issue is installed on your Cloud site:

3. Wait for the migration to complete

There are three stages of the migration progress:

  • 0% - 49% The migration has started and is in progress on the On-prem side or it is being transformed. This step might take from a couple of seconds to even a couple of hours depending on the amount of emails being moved from the On-Prem to the Cloud.

  • 50% - 99% The migration is in progress and data is being imported into the Cloud instance

  • 100% - The migration is finished. The result of the migration could be either Success or Failed.

Troubleshooting

During the migration, it might be the case that you see the following message:

Import finished, however there was an error during the import of manual email permissions. Please review 'Send Issues in Email' permissions in your Permissions Schemes.

This means that your configuration and operational data imports are finished successfully, but there was a problem when importing the permissions to send emails manually.

If you are using your Cloud instance with a free plan, the import of the permissions will always fail, because free Jira plans don't grant access to the permission schemes.

You should check it in the Jira Permission Schemes that all manual email permissions that were created prior to the migration are removed and you should add every permission that was configured in your On-prem installation to every active Permission Scheme in your Cloud instance.

On the On-prem side, you can find these settings under the Permissions and Condition for Sending Emails Manually section of the General Configuration settings.

  • The transfer ID of the migration (shown in the error message)

  • The target Jira Cloud URL

  • The date and time of the migration (including the timezone)

If you need help on how to configure permissions on your Cloud instance, please refer to our documentation.

In case of any other error, please with the following information:

☁️
🛫
Permissions
contact our support team
Atlassian Cloud migration guide
Assess your apps phase
Install your apps phase
Apps page