Unlike Jira, Email This Issue supports the use of multiple Outgoing Mail Connections. To access the list of Outgoing Mail Connections, go to the Administration configuration tab and choose Outgoing Mail Connections under the OUTGOING MAILS menu item.
Built-in Outgoing Mail Connection
Email This Issue comes with a built-in Outgoing Mail Connection that is is available right after installation.
Note: If you use this Built-in Outgoing Mail Connection, emails will always be sent from [email protected]<sitename>.jeti.cloud . It cannot be changed.
Important: The purpose of the built-in Outgoing Mail Connection is to evaluate Email This Issue and start sending emails right after installation, but we do not recommend it for production use.
We highly recommend you to configure an Outgoing Mail Connection of your choice from a professional email provider such as Google, Microsoft, Yahoo and so on, or use your own corporate Outgoing Mail Connection.
Default Outgoing Mail Connection
One of the Outgoing Mail Connections can be marked as Default. Unless you define to use another Outgoing Mail Connection, the Default Outgoing Mail Connection is used for sending the emails.
You can define the Outgoing Mail Connections to use for different projects, type or issues by creating an Advanced Email Configuration with the proper scope.
Outgoing Mail Connections dialog
Email This Issue supports login and OAuth authentication mechanisms for Outgoing Mail Connections. You can select it by selecting the correct protocol:
POP3, IMAP: log in with username and password
OAuth for Gmail/Gsuite: OAuth2
The content of the dialog changes based on the authentication method you select.
Plain Outgoing Mail Connection with optional SSL/STARTTLS encryption. If your Outgoing Mail Connection requires encryption, authentication, you can fill the following fields.
OAuth 2.0 settings
OAuth authentication is currently supported for both Google and Microsoft 365 accounts.
If you want to use OAuth 2.0 authentication, select this option with the appropriate protocol.
OAuth Settings for Google
Select the Client Credentials you created on the credentials page.
Enter the user name to the Outgoing Mail Connection you want to use.
Click on the "Authorize with Google" button to grant access to Email This Issue to send emails from your account.
In the dialog, select the account which belongs to the email address you use for login:
Note: If you have multiple Google accounts select the one with the email that matches the username in the Outgoing Mail Connection dialog. Emails will be sent from that account.
If you get the following warning, do the following:
To use a shared mailbox you just have to enter the email address of the shared mailbox into the From Address field then proceed with the settings as if it was a normal mail account. For the username and password fields (or for the OAuth authorization) use the credentials of the account you want to log in with.
Testing Outgoing Mail Connection
While adding or editing an Outgoing Mail Connection, test if the connection details are correct.
Sending a test email
To check whether the Outgoing Mail Connection is capable of sending out emails to a certain email address, use the Send Test Email function. You can access the Send Test Email dialog by clicking the three dots next to an Outgoing Mail Connection.