# Decline request

Decline a Service Management Request if the sender is an assigned approver of the request and the request is waiting for approval.

If the issue is not a service management request the app creates a log, and the handler continues the processing.

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FYu6OeBIGyR16ep1NiclX%2Fdecline_1.png?alt=media&#x26;token=e8234cf2-9dcc-47a2-85c3-94ee4933dd4c" alt=""><figcaption></figcaption></figure>

On the New Mail Handlers page, this setting looks like the following:

<figure><img src="https://880912854-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mf8H-oTE_fhOrUtfYrN-2724419853%2Fuploads%2FtCxJkyHxu34SSXbp3c9K%2Fimage.png?alt=media&#x26;token=e5394cc8-5a51-4499-962c-53a74f66f7b1" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please be sure, to use this action where an issue is in the context. As a best practice, it is recommended to put it under an IF condition.
{% endhint %}