Configure the default recipients, templates and various other settings of manual emails the following way:
Go the Outgoing Mails configuration tab and select Manual Email Configurations under GENERAL CONFIGURATION.
Add a new configuration by clicking on the Add button.
Edit existing ones by clicking on the three dots and choosing Edit.
Note: It is possible to add multiple manual email configurations. Consider these aspects in each case:
Scope - WHEN
Default Recipients - WHO
Content Settings - WHAT
Setting up Scope - WHEN
The scope determines which issues this setting is applicable to. If there are multiple manual email configurations, Email This Issue evaluates all of them and determines the one with the best matching scope for each specific issue.
The scope can be composed of:
0 or more projects
0 or more issue types
An optional JQL query
The following example matches issues with the highest priority with the Issue Type "Sub-task" in the "ITSM" Project.
To enter a JQL which involves a user name (such as defining the assignee of an issue), follow these steps:
Under the JQL Filter field, click Edit.
Enter the JQL.
When it comes to entering a user name, do the following:
Click Insert user.
Search for the user name, then click on Insert to insert a string.
Click Save to use the JQL or Cancel to delete it.
Scope evaluation is an important part of Email This Issue. For more information, see Scope Evaluation.
Setting up Default Recipients - WHO
Here, you can define the recipient settings that are automatically selected in the The Email Button and the Email Screen. This makes email composition a lot easier and less prone to errors.
Predefined recipients help users not to forget to include important stakeholders who might be interested in receiving the emails.
Emails can have To, Cc and Bcc recipients. For all of these recipient types you can enter or select:
Users from Jira
Users related to the issue or project, such as:
Custom Fields, that hold email addresses or users or groups
The following example defines the Recipient(s) To as the "Reporter" and Recipient(s) Cc as the "Request participants".
Note: Available user groups, project roles and custom fields may be limited under Recipient Restrictions. This is useful if you want to avoid users accidentally selecting the "jira-users" group as a recipient, and send emails to all users.