Email This Issue
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Email This Issue - for Jira Cloud
Email This Issue - for Jira Cloud
  • ⬇️Overview
  • Email This Issue - for Jira Cloud
  • Features
  • How Email This Issue Works
  • Secure the email channel with Email This Issue
  • Comparing Email This Issue and Jira Cloud
  • 📤Outgoing Emails
    • Outgoing emails overview
    • Manual emails
      • Configuring manual emails
      • Sending manual emails
    • Email notification schemes and email notifications
    • Workflow post functions
    • Advanced email configuration
    • Customizing email templates
    • Canned Responses (default messages)
    • Scope evaluation
  • 📥Incoming Emails (Mail Handlers)
    • Incoming emails overview
  • Mail handlers - adding / editing
    • General handler settings
    • Filtering
    • Finding issues
    • Setting up rules and actions in the actions editor
      • Adding/editing actions
      • Adding recipients to Request Participants
      • Creating an issue
      • Updating an issue
      • Setting field values
      • Adding comments
      • Sending auto-reply emails
      • Executing workflow transitions
      • Creating a customer
      • Using split regexp
      • Conditions
      • Approve request
      • Decline request
    • Maintaining email chains
    • Mail Handler New UI
  • Global Sender Address Filters
  • Attachment Filters
    • Regular Attachment Handling Deprecation
  • 🤓Administration
    • Outgoing Mail Connections
    • Alerting via Webhooks
      • Webhooks
        • Configuring Slack to receive alerts via webhooks
        • Configuring OpsGenie to Receive alerts via webhooks
        • Configuring Microsoft Teams to receive alerts via webhooks
      • Webhook execution logs
    • Mail Queue
    • Email Audit Log
    • Permissions
    • Recipient Restrictions
    • Incoming Mail Connections
    • Email Security
    • Incoming Mail Queue
    • Incoming Mail Log
    • OAuth2 Credentials
      • Enabling OAuth2 Authorization in your Google Account
      • Enabling OAuth2 Authorization in your Microsoft 365 Account
      • Troubleshooting guides for Microsoft OAuth2 Connections
        • How to fix "BAD User is authenticated but not connected" error​
        • How to fix "401 Unauthorized" error
        • How to fix "key expires_in " error
        • How to fix "Need admin approval" error
  • ☁️Server to Cloud Migration
    • 🛫Server to Cloud - Automatic Migration tool
      • Preparing for the migration
      • Doing the migration
      • Finalizing the migration in Cloud
      • Migration with unsupported Jira versions causes errors
    • Server to Cloud - Manual migration guide for Email This Issue
  • ❓FAQ
    • No recipients error in outgoing emails
    • How-to add custom macro to email Template?
    • Why cannot I select custom event types in notification?
    • How to configure the Email This Issue addon user in Jira Cloud?
    • I get an error: Could not create request on behalf of the sender
    • Why is the Incoming Mail Queue size limited?
    • Outgoing mail not sent - Read timeout error
    • Access restriction icon is not appearing when adding internal attachments via Email this Issue
  • 🌪️General
    • Release Notes
    • API
      • API for Velocity Context Objects - 1.7
      • API for Velocity Context Objects
    • Addon Pages
      • Integrity Check
      • Feedback and Support
    • Security Advisories
      • Email This Issue Security Advisory September 28, 2020
    • Appendix
      • Supported Time Zones
    • Integration of Glass Documentation
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On this page
  • Setting up Scope - WHEN
  • Setting up Default Recipients - WHO
  • Setting up Content Settings - WHAT
  • Setting up Comment Settings

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  1. Outgoing Emails
  2. Manual emails

Configuring manual emails

PreviousManual emailsNextSending manual emails

Last updated 1 year ago

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Configure the default recipients, templates and various other settings of manual emails the following way:

  1. Go the Outgoing Mails configuration tab and select Manual Email Configurations under GENERAL CONFIGURATION.

  2. Add a new configuration by clicking on the Add button.

  3. Edit existing ones by clicking on the three dots and choosing Edit.

Note: It is possible to add multiple manual email configurations. Consider these aspects in each case:

  • Scope - WHEN

  • Default Recipients - WHO

  • Content Settings - WHAT

  • Comment Settings

Setting up Scope - WHEN

The scope determines which issues this setting is applicable to. If there are multiple manual email configurations, Email This Issue evaluates all of them and determines the one with the best matching scope for each specific issue.

The scope can be composed of:

  • 0 or more projects

  • 0 or more issue types

  • An optional JQL query

The following example matches issues with the highest priority with the Issue Type "Sub-task" in the "ITSM" Project.

To enter a JQL which involves a user name (such as defining the assignee of an issue), follow these steps:

  1. Under the JQL Filter field, click Edit.

  2. Enter the JQL.

  3. When it comes to entering a user name, do the following:

    1. Click Insert user.

    2. Search for the user name, then click on Insert to insert a string.

  4. Click Save to use the JQL or Cancel to delete it.

Scope evaluation

Setting up Default Recipients - WHO

Predefined recipients help users not to forget to include important stakeholders who might be interested in receiving the emails.

Emails can have To, Cc and Bcc recipients. For all of these recipient types you can enter or select:

  • Users from Jira

  • Email addresses

  • Users related to the issue or project, such as:

    • Assignee

    • Reporter

    • Watchers

    • Project Lead

    • Current User

  • Project Roles

  • User Groups

  • Custom Fields, that hold email addresses or users or groups

The following example defines the Recipient(s) To as the "Reporter" and Recipient(s) Cc as the "Request participants".

Setting up Content Settings - WHAT

Fields available under Content Settings:

Field

Value

Definition

Template

The template selected here serves as the default template for the manual email configuration.

This is a mandatory field.

Template Categories

The templates belonging to categories selected here will be available on the Email Screen.

Canned Responses

Canned Responses make it extremely easy and convenient to add complex, standardized texts to emails. With Canned Responses, users do not have to type in long messages.

Email Format

HTML or Text

The format of the emails sent in the scope of the specific manual email configuration.

If set to HTML, the HTML parts of the template will be used. If set to Text, the text parts of the template will be used.

Example:

Setting up Comment Settings

Email This Issue may add a comment to the issue when it is sent in email. Additional Settings specify the following:

Setting

Value

Definition

Add Comment to Issue

On/Off

If switched on, Email This Issue adds a comment to the issue when the email is sent.

Comment Author

The user who sent the email/"Email This Issue" (addon-user)

If The user who sent the email is selected, comments are added as the current user. Otherwise the author appears as "Email This Issue".

Email Details in Comments

On/Off

If switched on, Email This Issue adds email details to the comments, such as recipients, email subject and attachments.

Comment Visibility

All Users

or Project Roles

or Groups

This field specifies if the comment is to be visible to all users or to be limited to a project role or a user group.

Example:

Scope evaluation is an important part of Email This Issue. For more information, see .

Here, you can define the recipient settings that are automatically selected in the . This makes email composition a lot easier and less prone to errors.

Note: Available user groups, project roles and custom fields may be limited under . This is useful if you want to avoid users accidentally selecting the "jira-users" group as a recipient, and send emails to all users.

These settings define the templates and default responses available in the .

Category Names of

Category Names of

The of the categories selected here will be available on the email screen and can be added to the email body.

📤
Scope Evaluation
The Email Button and the Email Screen
Recipient Restrictions
The Email Button and the Email Screen
Customizable Email Templates
Customizable Email Templates
Default Messages (Canned Responses)
Default Messages (Canned Responses)