Configuration Assistant

The Configuration Assistant provides a fast, guided way for administrators to create a basic, bi‑directional Email This Issue configuration. With just a few clicks, you’ll get a randomly generated email address and all the supporting connections, handlers, and schemes you need to send and receive emails in Jira—perfect for evaluating the add‑on’s capabilities before rolling out a production setup.

📍 Accessing the Configuration Assistant

Go to Apps ▶ Email This Issue in Jira.
Click the Configuration Assistant button in the top menu bar.

❓ How to use?

Create a Test Configuration On the Configuration Assistant form:
Field
Description
Name
A unique name for your configuration. This helps you distinguish between multiple Configuration Assistant runs.
Project
Select a Jira project. The created configurations will only affect this project.
Issue/Request Type
Select an issue or request type. The created configurations will only affect issues with this type.

All fields are mandatory. The assistant uses your selections to scope:

Issue creation from incoming emails: When an email sent to the email address generated by the Configuration Assistant, an issue will be created in the selected project with the selected issue or request type.
Manual email availability: Emails can be sent for issues in the selected project with the selected issue or request type.
Comment notifications on issues: When someone comments on an issue in the selected project with the selected issue or request type, a notification email will be sent.

Review Your Test Setup Once you click Submit, the assistant generates:
Item
What It Does
Outgoing Mail Connection
Sends all Manual and Notification emails.
Manual Email Configuration
Defines used template, format of the email (HTML/plain), default recipients, etc. for manual emails.
Advanced Email Configuration
Configures overrides for sender information, the ability to save recipients, and which mail connection to use.
Email Notification Scheme
Controls when notification emails are sent and what they contain.
Incoming Mail Connection
Receives inbound messages into Jira; works with your Mail Handler.
Mail Handler
Rules for parsing incoming emails. For example: create new issues or add comments to existing ones.

All items are fully editable—feel free to tweak settings, templates, or handlers as you explore.

Try It Out
- Send an Email to your generated email address (e.g., [email protected]).
  - If the project/type selection allows issue creation, a new issue/request appears.
- Add a Comment on the created issue: you should receive a comment‑notification email.
- Manual Email: open the issue, choose Actions () ▶ Email to send a manual email.

If the project/type selection contains custom configurations (like required fields besides Summary and Description) the issue creation may fail.

⚠️ Limitations

The test email addresses generated by the Configuration Assistant are for evaluation and testing purposes only. Therefore, the following limitations apply:

Only supports up to 3 recipients per outgoing email
Expires and will be deleted after 30 days
In the Outgoing Mail Connection, the From Address cannot be changed

For production use, change the Incoming and Outgoing Mail Connection to use your own email service provider.

Please ensure this feature is NOT used in a production environment. The generated email addresses are intended solely for testing the product’s core functionalities. Activities such as sending a huge amount of bulk emails—including those triggered by bulk changes or automation—are outside the scope of fair use and are prohibited.

▶️ Next Steps

You can tune every configuration item to your liking. If you’re happy with the setup, you can transform these test configurations into production ones by editing your Incoming and Outgoing Mail Configurations to point to your real email address!
Dive deeper into each feature:

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Last updated 1 month ago

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