Configuration Assistant

The Configuration Assistant provides a fast, guided way for administrators to create a basic, bi‑directional Email This Issue configuration. With just a few clicks, you’ll get a random generated email address and all the supporting connections, handlers, and schemes you need to send and receive emails in Jira—perfect for evaluating the add‑on’s capabilities before rolling out a production setup.

📍 Accessing the Configuration Assistant

1. Go to Apps ▶ Email This Issue in Jira.

2. Click the Configuration Assistant button in the top menu bar.

You can access the Configuration Assistant in the top menu bar in Email This Issue

❓ How to use?

1. Create a Test Configuration On the Configuration Assistant form:

   Field	Description
   Name	A unique name for your configuration. This helps you distinguish between multiple Configuration Assistant runs.
   Project	Select a Jira project. The created configurations will only affect this project.
   Issue/Request Type	Select an issue or request type. The created configurations will only affect issues with this type.

All fields are mandatory. The assistant uses your selections to scope:

• Issue creation from incoming emails: When an email sent to the email address generated by the Configuration Assistant, an issue will be created in the selected project with the selected issue or request type.

• Manual email availability: Emails can be sent for issues in the selected project with the selected issue or request type.

• Comment notifications on issues: When someone comments on an issue in the selected project with the selected issue or request type, a notification email will be sent.

You can configure the scope of your configuration here

1. Review Your Test Setup Once you click Submit, the assistant generates:

   Item	What It Does
   Outgoing Mail Connection	Sends all Manual and Notification emails.
   Manual Email Configuration	Defines used template, format of the email (HTML/plain), default recipients, etc. for manual emails.
   Advanced Email Configuration	Configures overrides for sender information, the ability to save recipients, and which mail connection to use.
   Email Notification Scheme	Controls when notification emails are sent and what they contain.
   Incoming Mail Connection	Receives inbound messages into Jira; works with your Mail Handler.
   Mail Handler	Rules for parsing incoming emails. For example: create new issues or add comments to existing ones.

All items are fully editable—feel free to tweak settings, templates, or handlers as you explore.

You can review every configuration item created by the Assistant here

1. Try It Out

   • Send an Email to your generated email address (e.g., [e-mail]).

     • If the project/type selection allows issue creation, a new issue/request appears.

   • Add a Comment on the created issue: you should receive a comment‑notification email.

   • Manual Email: open the issue, choose Actions () ▶ Email to send a manual email.

If the project/type selection contains custom configurations (like required fields beside Summary and Description) the issue creation may fail.

⚠️ Limitations

The test email addresses generated by the Configuration Assistant are for evaluation and testing purposes only. Therefore the following limitations apply:

• Only support up to 3 recipients per outgoing email

• Send no more than 100 emails total

• Expire and will be deleted after 30 days

• In the Outgoing Mail Connection the From Address cannot be changed

For production use, change the Incoming and Outgoing Mail Connection to use your own email service provider.

▶️ Next Steps

• You can tune every configuration item to your liking. If you’re happy with the setup, you can transform these test configurations into production ones by editing your Incoming and Outgoing Mail Configurations to point to your real email address!

• Dive deeper into each feature:

  • Outgoing Mail Connections
  • Manual Email Configurations
  • Advanced Email Configurations
  • Email Notification Schemes
  • Incoming Mail Connections
  • Mail Handlers