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Server to Cloud - Automatic Migration tool

General information

The automatic migration path for Email This Issue is available since version 9.3.0 in On-prem versions (the Cloud version is released at the same time of this version). It can be used to plan and execute migrations in test and production environments alike.

Current limitations of the migration:

  • No filtering for project data is available. If you set it in the Jira Cloud Migration Assistant to only migrate certain projects, it will not be applicable to the Email This Issue configuration.
  • Email This Issue migration tool supports only full migration. All old data on Email this Issue Cloud side will be lost once the migration is done.
  • The migration of Mail Handlers is limited in its functionality. For more details see the Finalize Migration in Cloud section.
  • The Default event type will not be migrated, therefore this event type will be removed from the Notification events' Event Types list. If the Notification event was listening only on the Default event, the notification event will not be migrated at all.
  • Workflow post-function settings are not migrated at all.
The process of moving Email This Issue data from On-prem to Cloud instances can be divided to three main sections:

On-prem to Cloud Migration support

The below tables attempt to list the migration modes of Email This Issue features.
FULL means that all data is automatically migrated during the process and needs only a check-up from the user when it's done.
🔧
CORRECTION REQUIRED means that the user should manually check and carry out additional configurations after the migration is done.
NOT SUPPORTED means that the features are not migrated at all. This is either due to them not being applicable to the Cloud platform or it is due to technological limitations.

Configuration data

On-prem configuration
Cloud configuration
Migration mode
OAuth2 Credentials
OAuth2 Credentials
FULL
Outgoing Mail Connection
Outgoing Mail Connection
🔧
CORRECTION REQUIRED
Incoming Mail Connection
Incoming Mail Connection
🔧
CORRECTION REQUIRED
Next-Gen Mail Handler
Mail Handler
🔧
CORRECTION REQUIRED
Template
Email Template
🔧
CORRECTION REQUIRED
Webhook
Webhook
FULL
Notifications
Email Notification Schemes
FULL
Context
Manual Email Configuration
🔧
CORRECTION REQUIRED
Context
Advanced Email Configuration
🔧
CORRECTION REQUIRED
Manual Email Defaults
Manual Email Configuration
🔧
CORRECTION REQUIRED
Canned Responses
Responses
🔧
CORRECTION REQUIRED
Distribution Lists
NO SUCH CONFIGURATION
NOT SUPPORTED
Attachment Filters
NO SUCH CONFIGURATION
NOT SUPPORTED
General Configuration
Advanced Email Configuration
🔧
CORRECTION REQUIRED
General Configuration
Manual Email Configuration
🔧
CORRECTION REQUIRED
General Configuration
Permission Schemes
FULL
Workflow post-function
Workflow post-function
NOT SUPPORTED

Operational data

Server configuration
Cloud configuration
Migration mode
Email log
Email Audit Log
FULL
Outgoing Mail Queue (Mail Generation Queue)
Outgoing Mail Queue
NOT SUPPORTED
Incoming Mail Queue
Incoming Mail Queue
NOT SUPPORTED
Incoming Mail Log
Incoming Log
NOT SUPPORTED
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General information
On-prem to Cloud Migration support
Configuration data
Operational data