πŸ›«Server to Cloud - Automatic Migration tool

General information

The automatic migration path for Email This Issue is available since version 9.3.0 in On-prem versions (the Cloud version is released at the same time of this version). It can be used to plan and execute migrations in test and production environmentsΒ alike.

Current limitations of the migration:

  • No filtering for project data is available. If you set it in the Jira Cloud Migration Assistant to only migrate certain projects, it will not be applicable to the Email This Issue configuration.

  • Email This Issue migration tool supports only full migration. All old data on Email this Issue Cloud side will be lost once the migration is done.

  • The migration of Mail Handlers is limited in its functionality. For more details see the Finalize Migration in Cloud section.

  • The Default event type will not be migrated, therefore this event type will be removed from the Notification events' Event Types list. If the Notification event was listening only on the Default event, the notification event will not be migrated at all.

  • Workflow post-function settings are not migrated at all.

The process of moving Email This Issue data from On-prem to Cloud instances can be divided to three main sections:

On-prem to Cloud Migration support

The below tables attempt to list the migration modes of Email This Issue features.

βœ… FULL means that all data is automatically migrated during the process and needs only a check-up from the user when it's done.

πŸ”§ CORRECTION REQUIRED means that the user should manually check and carry out additional configurations after the migration is done.

β›” NOT SUPPORTED means that the features are not migrated at all. This is either due to them not being applicable to the Cloud platform or it is due to technological limitations.

Configuration data

On-prem configurationCloud configurationMigration mode

OAuth2 Credentials

OAuth2 Credentials

Outgoing Mail Connection

Outgoing Mail Connection

Incoming Mail Connection

Incoming Mail Connection

Next-Gen Mail Handler

Mail Handler

Template

Email Template

Webhook

Webhook

Notifications

Email Notification Schemes

Context

Manual Email Configuration

Context

Advanced Email Configuration

Manual Email Defaults

Manual Email Configuration

Canned Responses

Responses

Distribution Lists

Attachment Filters

General Configuration

Advanced Email Configuration

General Configuration

Manual Email Configuration

General Configuration

Permission Schemes

Workflow post-function

Workflow post-function

Operational data

Server configurationCloud configurationMigration mode

Email log

Email Audit Log

Outgoing Mail Queue (Mail Generation Queue)

Outgoing Mail Queue

Incoming Mail Queue

Incoming Mail Queue

Incoming Mail Log

Incoming Log

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