Mail Queue

To access the list of the mail items that are being sent via Email This Issue, go to the Administration configuration tab, and choose Outgoing Mail Queue under the OUTGOING MAILS menu item.

Refresh the page by clicking the Active Queue button to show the current items.

Outgoing Mail Queue

Outgoing Mail Queue - Active Queue

Error Queue

If an email cannot be sent due to some errors, it is placed on the Error Queue. The Error Queue contains detailed error information for each mail item and helps to detect the root cause of the error.

It is possible to resend the failed items by selecting them and clicking Requeue button on the top of the log entry list. Resending means that the mail item is placed on the mail queue for scheduled delivery.

Outgoing Mail Queue - Error Queue

Deleting and re-queuing failed emails

Outgoing Mail Queue - Select to Delete or Requeue

After selecting the mail items, by clicking the Delete button all selected log entries will be deleted permanently. By clicking the Requeue button all selected emails will be transferred to the Active Queue again.